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The CHANGE REVELATION TM Change Your Perspective . . . Change Your Performance. . High Cost Of Doing Nothing Annual Business Conference Phoenix, Arizona April 18, 2012. The High Cost of Mixed Messages. Kay Sever, CMC, CQIA

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slide1

The CHANGE REVELATION TM

Change Your Perspective . . . Change Your Performance.

High Cost Of Doing Nothing Annual Business Conference

Phoenix, Arizona

April 18, 2012

The High Cost of Mixed Messages

Kay Sever, CMC, CQIA

“Revelationary” Change Consultant, Management Team Coach

Author of “Building An Opportunity Culture”

President of OptimiZ Consulting LLC

TheChangeRevelation.com

MiningOpportunity.com

slide2

The CHANGE REVELATIONTM

Have you ever thought about

HOW CLOSE YOU ARE

to achieving your goals for change?

slide3

The CHANGE REVELATIONTM

Have you ever thought about

HOW CLOSE YOU ARE

to achieving your goals for change?

Do you really

UNDERSTAND THE BARRIERS

that are holding you back?

slide4

The CHANGE REVELATIONTM

Desired Change

Performance

Culture

Getting

What

We Want

What

We

Want

What

We

Want

Processes

People

slide6

The CHANGE REVELATIONTM

Mixed Messages

  • Words and Actions that Don’t Match
  • Promises Not Kept
  • Expectations Not Met
  • Affect Beliefs, Trust, Commitment to Change
slide7

The CHANGE REVELATIONTM

Impact of Mixed Messages

  • Bottom Line Losses
  • Strife / Conflict
  • Confusion / Mistrust
  • Low Morale / Labels
  • Lack of Commitment
  • Hidden Problems
  • No Foundation for Lasting Change
  • Lost Management Credibility
slide8

The CHANGE REVELATIONTM

Credibility

  • The Quality or Power of Inspiring Belief
  • The Capacity for Belief
  • Lost Credibility:
  • Can’t Trust
  • Can’t Rely On
  • Can’t Make Decisions Based on Feedback
  • Poor Team Player
slide9

The CHANGE REVELATIONTM

We Are Leaving

The Comfort Zone

slide10

The CHANGE REVELATIONTM

Million Dollar Choices

With No Accountability

Credibility

Lost ROI

Strife

slide12

The CHANGE REVELATIONTM

The Sacred Go-Live Date

slide13

The CHANGE REVELATIONTM

Mistrust

Set Up to Fail

Unresolved Conflict

An Angry Undercurrent

Strife

Beliefs May Not Match Reality

Slowly Steals the Power

of a Team or Organization to Succeed

slide14

The CHANGE REVELATIONTM

Labels: Self-Induced Strife

slide15

The CHANGE REVELATIONTM

Unspoken Mixed Messages

  • This Program is Our Top Priority
  • Sacred Cows
  • “On Our Shirts But Not In Your Hearts”
slide16

The CHANGE REVELATIONTM

Mixed Message Examples

SPOKEN:

  • Discussions at staff meetings that slow momentum.
  • Judgment calls based on old biases / favoritism.
  • Negative comments about a new procedure.
  • Continuing old practices after new practices are implemented.
  • UNSPOKEN:
  • Choices that sacrifice value or culture to protect management decisions.
  • Implied precedents for accepted practices.
slide17

The CHANGE REVELATIONTM

Solutions for Mixed Messages

  • Raise Awareness about the Impact of Mixed Messages
  • Links to Value and Management Execution
  • Expand Management’s Comfort Zone
slide18

The CHANGE REVELATIONTM

Raise Awareness

About Their Cost

At Risk:

  • Thousands or Millions of Dollars in Losses
  • Trust, Culture and Morale
  • Project Success
  • Improvement Initiatives
  • Improvement History
  • Management’s Credibility
slide19

The CHANGE REVELATIONTM

Awareness 

Power, Joy, & Profit

Understanding Hidden Barriers is the 1st Step

To Stronger Earnings, a Great Culture

and More Credibility.

slide20

The CHANGE REVELATIONTM

2) Poor Execution 

Mixed Messages

  • Definition of Execution:
    • The act of performing an action, as in executing a program or a command.
    • When a task is executed, all of its actions are performed, in the order they were defined.
  • Poor Execution:
    • Failure to act. Acting out of order.
    • Acting but doing so differently than intended.
slide21

The CHANGE REVELATIONTM

GREAT EXECUTION…

ToValue

Creation:

Earnings

Cash Flow

Culture

Credibility

LINK

The Final

slide22

The CHANGE REVELATIONTM

3) E X P A N D

The Comfort Zone

slide23

The CHANGE REVELATIONTM

Dealing With The Truth

TRUTH Builds TRUST.

TRUST Builds TEAMS.

slide24

The CHANGE REVELATIONTM

  • Courageous Choices
      • Holding People Accountable
      • Having The Same Priorities
      • Communication and Follow-Through
      • All Employees Treated The Same
      • Taking Action
      • Taking Responsibility
      • Dealing With Change
      • Eliminate Strife
slide25

The CHANGE REVELATIONTM

  • Summary
      • Mixed Messages as Barriers to Success
        • Profits
        • Culture
        • Credibility
      • Three Solutions
        • Raise Awareness
        • Link Value
        • Expand Comfort Zone
slide26

The CHANGE REVELATIONTM

Management’s Opportunity

Have you ever thought about

HOW CLOSE YOU ARE

to achieving your goals for change?

Do you really

UNDERSTAND THE BARRIERS

that are holding you back?

slide27

The CHANGE REVELATION TM

Change Your Perspective . . . Change Your Performance.

Questions

Kay Sever, CMC, CQIA

“Revelationary” Change Consultant, Management Team Coach

Author of “Building An Opportunity Culture”

President of OptimiZ Consulting LLC

TheChangeRevelation.com

MiningOpportunity.com