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6 key messages on European standardization in the field of services Francisco J. VERDERA

6 key messages on European standardization in the field of services Francisco J. VERDERA Director of International Relations and Cooperation Spanish Association for Standardization and Certification - AENOR Brussels - November 2011. 6 key messages on services standardization.

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6 key messages on European standardization in the field of services Francisco J. VERDERA

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  1. 6 key messages on European standardization in the field of services Francisco J. VERDERA Director of International Relations and Cooperation Spanish Association for Standardization and Certification - AENOR Brussels - November 2011

  2. 6 key messages on services standardization • Need for European standards on services; • Competitive service industries (also SMEs); • Consumers and users: Transparency & quality; • CEN System: Internal market for services; • ISO: Link with the international markets; • Completing the EU legal framework.

  3. 1 The need for European standards on services • Comply with customer requirements, or beyond; • Address market trends / market needs; • Differentiation in the market; • Prevent unfair competition; • Increase market credibility; • Arrange the activity in a sector; • Lack of specific professional qualifications; • Support public policies or legislation; • Other. Leadership: service provider industry. Participation: customers & other interested parties

  4. 2 Increasing competitiveness (also for SMEs) European standards for services: • Facilitate market differentiation; • Establish & disseminate provision requirements; • Minimise the risk of private specifications.

  5. 3 Increasing transparency and quality (users and consumers) European standards for services: • Facilitate subcontracting & quality assurance; • Open for any type of conformity assessment; • Enhance transparency and possibility to compare amongst service providers and offers.

  6. 4 Leading standardization in the field of services in Europe • CEN System: leader of service standardization in Europe; • CEN Guidelines for development of standards in the field of services; • Enhancing transparency & internal market; • Need to increase promotion.

  7. 5 European service providers in a global perspective • European NSBs also leading service standardization in ISO; • Some sectors: better ISO standards; • Vienna Agreement, avoiding duplication of resources; • References for the global markets (avoiding proliferation of private specifications).

  8. 6 Internal market for services & legal framework • Internal market for services; • Directive 2006/123/CE; • Need to promote bottom-up voluntary standards for services.

  9. European standardization in the field of services • Promote competitiveness of providers; and • Customer protection.

  10. Thank you very much for your attention • AENOR • Spanish National Standardization Body; • Spanish member of CEN and CENELEC, ISO and IEC; • National information and notification point for standards and draft standards.

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