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FUNCTIONS OF MANAGEMENT
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  1. FUNCTIONS OF MANAGEMENT

  2. PLANNING • If you are planning for one year, grow rice. If you are planning for 20 years, grow trees. If you are planning for centuries, grow men! • Chinese Proverb

  3. PLANNING • Goal – what is it? • Objective – what is it? • Plan – what is it?

  4. PLANNING • Objective – A clear specific measuring post indicating progress towards achieving a short term goal. • Goal – An overall or longer term aim providing focus for day to day activities • Plan – projected courses of action aimed at achieving future objectives – they provide clear goals and map the activities needed to achieve them effeceintly and effectively – they are the propellers of an aeroplane or rudder of a ship

  5. Planning is critical for business – we have to organise our day’s, weekly, monthly, yearly and long range activities. • Planning gives us direction and helps identify and focus important issues for business. • Gap Analysis – see hand out • Values • Vision • Mission • SWOT Analysis • Strategic Plans

  6. Values – what is important to a person or a company Egs – being impartial, free from discrimination, ethical, fair, flexible, safety, trust, customer focus – Tylenol challenge in 1980 • Vision – where we are headed – expresses what a business truly wants to achieve – aims to challenge, inspire and stretch people in a company – Eg – Disney’s vision is ‘ to make people happy’. • Mission – How will we get there? The path to reach the vision

  7. Developing a Strategic Plan • Based on the Values of the business • Based on Vision of the business • Based on Mission of business • SWOT your business • Focus on top important issues • Design the objectives for (5) above – this is your strategic objectives • Do a Gap analysis • Get to WORK! • Do the SMARTT Plan

  8. ORGANISING • What is organising? – • It is defining roles, responsibilities and arranging and coordinating the resources needed to successfully carry out plans – Right People in the Right Seat in the BUS called BUSINESS

  9. STAFFING • What is staffing? – • People are a hotel’s most valuable resource – the hotel needs the right people to be attracted to join it – then it is recruiting, training to do their jobs effectively and treating them well to retain them. • Losing employees is easy – recruiting is twice as hard – Let’s do a costing of recruitment? • Disney’s recruitment policy – what is most critical – Is it recruiting or training?

  10. LEADING • Leadership is about achieving business goals through the work of others David Karpin • Trait Approach – focusses on personal qualities such as height, intelligence, genetic etc • Transformational Approach – leads the organisation in new direction through leaders talent and drive • Charismatic Approach – leads through personal magnetism, charm and other qualities – Eg Steve Jobs of Apple Computers, JW Marriott of Marriott Hotels • Narcisstic Approach – leads through personal skills, magnetic attraction and also are distrustful of others and consider themselves invincible – Eg Napolean, Bill Gates,

  11. LEADING • Styles of Leadership – • Dictatorial – lead through force and threats – “you do not lead by hitting people over the head – that is assault, not leadership” – Eisenhower • Authoritarian – task centred leaders, want to control, decision making is very limited • Democratic – participative leadership – people centred style • Laissez Faire – use delegation and leave employees to do their jobs with little or no input from themselves

  12. MONITORING • What is monitoring?

  13. MONITORING • How are we doing? • Are we operating within the budget? • Are we meeting our targets? • It is keeping an eye on how the business is doing – checking on budgets, materials, costs, staff, revenues, quality, safety measures etc

  14. GROUP WORK • Imagine that you are managing a restaurant – for each of the managerial functions list Five Activities that you would regularly undertake • In groups work on each function • 5 Minutes