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Walking in Circles

Walking in Circles. “If you can’t describe what you’re doing as a process, you don’t know what you’re doing.” W. Edwards Deming. “If you don’t know where you’re going, you might end up somewhere else. Yogi Berra. Tactical Operations. WHAT ? Big Picture – Overall Objective.

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Walking in Circles

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  1. Walking in Circles

  2. “If you can’t describe what you’re doing as a process, you don’t know what you’re doing.” W. Edwards Deming

  3. “If you don’t know where you’re going, you might end up somewhere else. Yogi Berra

  4. Tactical Operations WHAT? Big Picture – Overall Objective WHO does what? WHERE is this going to take place?

  5. Employee Goal Awareness Study • 5 Year Study • 6778 Employees • 530 Companies / Organizations • 9 Separate Sectors of the Economy

  6. 44 Had no organizational objectives

  7. Transportation & Utilities 45 Couldn’t Name a Single Organizational Goal

  8. Retail 48 Couldn’t Name a Single Organizational Goal

  9. Information 49 Couldn’t Name a Single Organizational Goal

  10. Financial Services 59 Couldn’t Name a Single Organizational Goal

  11. Manufacturing 60 Couldn’t Name a Single Organizational Goal

  12. Health & Education 62 Couldn’t Name a Single Organizational Goal

  13. Professional Consultants 63 Couldn’t Name a Single Organizational Goal

  14. Hospitality Industry 69 Couldn’t Name a Single Organizational Goal

  15. Public Administration (Gov’t) 74 Couldn’t Name a Single Organizational Goal

  16. The Bottom Line “When large numbers of American workers show up to work each day knowing neither why they are there nor what they are supposed to do all day, it means American business is operating very inefficiently, and that means poor service and lower profits.”

  17. Think StrategicallyAct Tactically WHAT? Big Picture – Overall Objective WHO does what? How will I achieve this objective?

  18. Think StrategicallyAct Tactically What you want to accomplish Daily/Weekly Focused Activity Strategic Initiatives Specific Objectives

  19. Think StrategicallyAct Tactically S.M.A R.T Vision Statements Link daily activities to Initiatives & objectives On key initiatives

  20. S.M.A.R.T. Vision By December 31, 2012 grow XYZ & Associates into a $250,000 a year management consulting firm working with “C” level executives of medium sized companies in the Phoenix metro area.

  21. Think StrategicallyAct Tactically What you want to accomplish Link daily activities to Initiatives & objectives On key initiatives & Measurable objectives

  22. Strategic Initiatives

  23. Measurable Objectives

  24. Action Plans S.M.A.R.T. Vision Do those things (Daily) that will accomplish stated objectives Strategic Initiatives Measurable Objectives

  25. Action Plans Execute on specific goals

  26. Think StrategicallyAct Tactically What you want to accomplish Do those things daily/weekly that will accomplish stated objectives On what matters most

  27. “If you can’t describe what you’re doing as a process, you don’t know what you’re doing.” W. Edwards Deming

  28. “If you don’t know where you’re going, you might end up somewhere else. Yogi Berra

  29. Simple Plans = Powerful Results You want an uncomplicated plan, that’s easy to understand, easy to implement and easy to evaluate.

  30. Most individuals and many Organizations don’t have a plan or a process for getting them from where they are now to where they want to be. If…an organization does have a strategic plan, the chances are very high that plan isn’t connected operationally to their workforce.

  31. I base this argument on two pieces of research. One studied people who were lost and the other studied the disconnect between an organizational plan and the work the employees were actually doing. I would also like to share with you personal observations on planning from my 12 years experience in Police tactical operations. The first study conducted by Dr. Jan Sauman and a research assistant named Marc Earnst. These gentlemen work for The Institute for Biological Cybernetics in Germany. In this study examined the walking trajectories of people who were lost.

  32. As well as a study conducted by Franklin Covey’s Center for Advanced Research.

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