Scoring. Scoring Categories 1 – 6 (Process Categories). Examiners select a score (0-100) to summarize their observed strengths and opportunities for improvement (OFI’s) Scoring Guidelines are provided for Approach, Deployment, Learning, and integration Scores are assigned for each ITEM.
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Consider two applicants, both scoring 60% for A, D, and I,
and 20% for L
A 10%/year Stable Stable
B 2X/year Major change Many new
(Learning could lead to incremental results improvements)
Objective: Be able to evaluate a results item for independent review
Identify results that the applicant hasn’t provided
Because applicants like to show results that are favorable, but may not always show results that are important.
As you read the application, pay attention for processes that the applicant cites as important, measures that are discussed, segments that are used, etc.
As you find examples of these, include them in the table of expected results in columns 1-3.
When you review Category 7, review it for the expected results and complete column 4.
Based on the comments in Column 4 of the table, an OFI, or OFI’s can be drafted citing missing expected results.
Note: These are results that the applicant has introduced an expectation for in the Organizational Profile and Categories 1-6. They are NOT results that the examiner would like to see.
Numerical information that places an organization’s results on a meaningful measurement scale. Performance levels permit evaluation relative to past performance, projection goals, and appropriate comparisons.
Numerical information indicating the direction, rate and breadth of performance improvements. A minimum of 3 data points is needed to begin to ascertain a trend. More data points are needed to define a statistically valid trend.
Establishing the value of results by their relationship to similar or equivalent measures. Comparisons can be made to results of competitors, industry averages, or best-in-class organizations.
Connection to important customer, product and service, market, process and action plan performance measurements identified in the Organizational Profile and in Process Items.
Absence of results addressing specific areas of Category 7 Items, including the absence of results on key measures discussed in Categories 1–6
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