1 / 16

General Education Office

General Education Office. IHM.316 / ILA2401 English for the Hotel Business Mid Term Examination Preparation. So……………. in the last 6 weeks………. What have we learned?. Concept Hotels History of Hospitality Types of Accommodation Types of Hotel Accommodation Preferences Giving Opinions

delano
Download Presentation

General Education Office

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. General Education Office IHM.316 / ILA2401 English for the Hotel Business Mid Term Examination Preparation

  2. So…………….. in the last 6 weeks………. What have we learned?

  3. Concept Hotels History of Hospitality Types of Accommodation Types of Hotel Accommodation Preferences Giving Opinions Guest Requirements Adjectives and Features of Hotels Present Perfect / Past simple tenses Types and features of Hotel Advertising Hotel Amenities/Facilities and Symbols Comparatives and Superlatives with Adjectives Staffing – Departments / Individuals Roles and Responsibilities Organisational Structure / Hierarchy Obligation and Responsibility - must/have to/should Adjectives for Personality/Characteristics Reservation Documentation / Procedures Short answer questions / Tag questions ICT / Web technologies – Developing Reservation Technologies British / American English Food Terms – types and adjectives Making requests – intentions and spontaneous decisions Signs, notes, notices and leaflets Roles and responsibilities within the F & B Cycle to be continued……

  4. Quite a lot! So it’s time for a REVIEW

  5. Unit 1 - Types of Accommodation Bed-&-Breakfast (B-&-B) Hostel Boutique Hotel Guest House Private Home Hotel Lodge Resort Self-Catering large rooms good facilities efficient service friendly staff near the town centre Giving Opinions I like… I dislike …… I love…. I’m not too keen on… I don’t mind…. etc…..

  6. Unit 1 - Types of Accommodation Types of Hotel • City Centre • Airport • Casino • Motels • Convention • Economy/Budget • Extended Stay Features and Adjectives for Hotels coffee shop elegant suite cabin rustic elaborate comfortable fireplace price parking lounge luxurious

  7. Unit 2 – Hotel Facilities Hotel Facilities and their Symbols Comparing Hotels with Adjectives

  8. Unit 2 – Hotel Facilities Describing Past Time We use the Present Perfect to talk about: Events at an undefined time in the past which have a results in the present. They’ve put a lot of money into the hotel, and it really looks great now. We’ve made quite a few changes since you left. Remember since and for….

  9. Unit 2 – Hotel Facilities Describing Past Time We use the Past Simple to talk about: Events at an defined time in the past. We built a large extension a couple of years ago…… Last year we converted them into business apartments

  10. Unit 2 – Hotel Facilities Special Requirements Many guest have special requirements. notices in Braille ramps at all stairs hoists in bedrooms lifts to all floors a playroom a low-level front desk

  11. Unit 3 – Staffing and Organization Organization Charts Hierarchical and other structures Roles and Responsibilities • Obligation • must…. • have to….. • should….doesn’t have to…. • musn’t …… Personality / Characteristics Adjectives and Nouns flexible – flexibility punctual - punctuality sincere – sincerity ambitious - ambition

  12. Unit 4 – Reservations and check-in Documentation Short Answers Have you stayed with us before? - No, I haven’t. Will you be paying be credit card? – Yes, I will. Do you have an account with us? – Yes, we do. • Hotel Register • Reservation Form • Guest History • Guest Index • Faxed Bookings • Reservation Dialogues • Just the one night? • How will you be settling your account? • Could I take your credit card number please? • May I take your home address, please? Tag Questions It was Miss King, wasn’t it? You have an account with us, don’t you? But the guests haven’t stayed with us before, have they?

  13. Unit 4 – Reservations and check-in Impact of ICT Technology • Software • Databases • Reports • Networks • Internet • Web forms • Benefits

  14. Unit 5 – Hotel and Restaurant Services American / British English • Differences in vocabulary • Differences in spellings • Differences in tenses • Differences in verbs • Differences in prepositions • Food vocabulary • Adjectives to describe food and cooking methods • Intentions and Spontaneous Decisions • Things we’ve already decided: • I’m going to have the fondue. It’s delicious here. • Decisions at the moment of speaking • In that case, I’ll have the pork medallions

  15. Unit 5 – Hotel and Restaurant Services Making Requests • Can you…….? • Could you ……….? • Could we possibly ………..? • Do you think you could ……….? • Notices and Signs • Location • Meaning • Food and Beverage Cycle • Stage • Staff • Responsibilities

  16. For now………… Good luck next week

More Related