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Efficient Account Management for ERCOT Market Training Courses

This document outlines the role of Account Management in ensuring timely delivery of training courses for ERCOT Market Education, Engagement, and Readiness. It discusses course timeline review, alignment with program schedule, addressing resource constraints, and maximizing the use of SMEs for course reviews.

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Efficient Account Management for ERCOT Market Training Courses

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  1. Role of Account Management at ERCOT Market Education Market Engagement and Readiness (MER) Training Update TPTF Meeting April 25th, 2007

  2. Timelines for course delivery • Course timeline review • Goals • Alignment with program schedule • Example: Network Model Management – Deliver course before the start of NOMCR use in early 2008 • Address training resource constraints (Limit parallel development) • Limit parallel development to what is required • Use course developers at trainers • Make more efficient use of ERCOT SMEs and TPTF sub-group for course reviews • Address timing of related courses (pre-requisites) • Example: Deliver Basic Training Program before NOIE QSE Operations

  3. Timelines for course delivery

  4. Timelines for course delivery – cont’d

  5. Current Training Development

  6. Training Delivery - Update *ERCOT only sessions of Nodal 101 scheduled for April and May (expect more than 100 attendees)

  7. Training Delivery – Upcoming Course Schedule

  8. Training Attendee Counts Question: • How many Market Participants should ERCOT expect to train? • Survey sent to Accountable Executives • Response rate is very low ( approx 20% ) • 18 QSEs (Out of approx. 100 total) • 18 LSEs ( out of approx. 120 total) • 9 TSPs (out of approx. 18) • 6 Resource Entities More accurate attendee counts • Required for readiness reporting • Assures ERCOT can plan adequately for training delivery • Frequency, Location, Facilities • We have work to do!! • ERCOT will send a follow up notice • ERCOT Account Managers will call Accountable Executives • What else can we do?

  9. Training Attendee Counts

  10. ERCOT Nodal Market Transition Market Training Questions Questions ??

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