Coaching - managing a professional dialogue

1. Coaching - managing a professional dialogue Norma Honey June 2008

2. Coaching session • Context • Silent Grow • Practice

3. Definition of Coaching • ‘You cannot teach a person anything, you can only help him find it within himself.’ Galileo • As John Whitmore writes, 'Coaching is not merely a technique to be wheeled out and rigidly applied in certain prescribed circumstances. It is a way of managing, a way of treating people, a way of thinking, a way of being.' - to GROW people, performance and purpose together.

4. The GROW model –John Whitmore Goal -what is to be achieved from the session specific, measurable Reality –key aspect – where are you now Options – what can you do to achieve your goal Will – what where when and how

5. Effective dialogue • Establish the goal • How will you know that you have achieved that goal? • Howwill you know that the problem is solved? • Examine current reality • What is happening now? • What , who , when, how often? • What is the effect orresult of that?

6. Effective dialogue • Explore the options • What else could you do? • What if this or that constraint were removed? • What are the benefits and downsides of each option? • What factors will youuse to weigh up the options? • Establish the will • So what will you do now…. And when? • What could stop you moving forward? • And how will you overcome it? • Will this address your goal? • How likely is this option to succeed? • What else could you do?

7. The Silent Grow • Establish the goal • How will you know that you have achieved that goal? • How will you know that the problem is solved?

8. The Silent Grow • Examine current reality • What is happening now? • What , who , when, how often? • What is the affect or result of that?

9. The Silent Grow • Explore the options • What else could you do? • What if this or that constraint were removed? • What are the benefitsand downsides of each option? • What factors will you use toweigh up the options?

10. The Silent Grow • Establish the will • So what will you do now…. And when? • What could stop you moving forward? • And how will you overcome it? • Will this address your goal? • How likely is this option to succeed? • What else could you do?

11. Effective practice Open questioning Active listening Body language Commitment to action

12. Practice • In 3s Each has opportunity to be coach, coachee, observer • 2. Coachee –brings a problem • Coach works through the Grow process • Observer comments on the process • 3. I hour –divide the time approx 15 mins for dialogue