Technical Communication, Principles and Practice, 2/E. Meenakshi Raman , Group Leader, Humanities and Management, BITS Pilani, Goa Sangeeta Sharma , Associate Professor of the Languages Group at BITS, Pilani. Chapter – 1 Introduction to Communication. Agenda Communication : Definition
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Meenakshi Raman,Group Leader, Humanities and Management, BITS Pilani, Goa
Sangeeta Sharma, Associate Professor of the Languages Group at BITS, Pilani
Introduction to Communication
To communicate successfully, one has to learn how to control emotions .
Before communicating the message should be formulated according to the audience and purpose.
The purpose can be classified in to two broad categories:
Culture is a complex concept, with a variety of definitions. It involves elements that may vary across cultures:
Language is a system of words and sounds to communicate ideas in a meaningful way
Famous linguists Noam Chomsky and Saussure classified language as:
Artificial , Restricted , Abstract, Arbitrary
Creative , Redundant, Recursive
Four Major Communicative Skills (LSRW)
Features essential for effective communication:
Study physical movements of body parts.
Some Kinesics behaviors are deliberate.
Examples: Nodding head, blinking eyes, shrugging shoulder, waving hands, etc.
It is the study f physical space in interpersonal relations
Space is related to behavioral norms.
Edward T. Hall divides space into four Zones:
Follows a set pattern
Both oral and written
Always for a specific Audience
Frequently involves Jargons, graphics, etc
Informal in style and approach
No set pattern
Not always for a specific audience
Does not involve the use of technical vocabulary or graphics, etc.