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Knowledge Management: Overview. by Mrs. Janet Scheitle. What is Knowledge?. The Old Pyramid data information knowledge wisdom Information that changes something or somebody—becoming grounds for action by making an individual, or institution capable of different, more effective action

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Knowledge management overview

Knowledge Management: Overview


Mrs. Janet Scheitle

What is knowledge
What is Knowledge?

  • The Old Pyramid

    • data

      • information

        • knowledge

          • wisdom

  • Information that changes something or somebody—becoming grounds for action by making an individual, or institution capable of different, more effective action

  • Drucker, The New Realities

What is knowledge management

More definitions than Webster





My Take

More varieties than Heinz 57

British Petroleum

Buckman Labs



What is Knowledge Management?

A few foundation principles and building concepts
A few Foundation Principles and Building Concepts

  • Knowledge Influences Success

  • Knowledge Resides in the Heads of People

  • Two Types of Knowledge

    • Codified

    • Personalized

  • Knowledge Sharing Requires a Conduit to Happen Systemically

  • Technology is the conduit

  • Knowledge Sharing Requires Trust

  • KM embraces both the Knowledge Based organization and the Learning Organization

  • KM has planned architectural frameworks

Knowledge influences success
Knowledge Influences Success

  • Peter Drucker (the one factor)

  • Toffler (Survival in Knowledge Age is not who can read or write but who can learn and unlearn quicker)

  • Nonaka (the cutting edge)

  • Tom Peters (sum total of value-added)

  • Handy, Drucker (primary factor of productivity)

Knowledge originates and resides in the heads of people and the two types of knowledge
Knowledge Originates and Resides in the Heads of People and the Two Types of Knowledge

  • Explicit – knowledge that is codified, recorded, or actualized into some form outside of the head

    • Books, periodicals, journals, maps, photographs, audio-recordings

    • Webpages, websites, portals

  • Tacit – Knowledge from experience and insight, not in a recorded form, but in our heads, intuition

  • Intellectual capital -

    • Doesn’t mean much unless packaged in useful ways

    • technology and global environment is redefining “useful ways”

Technology enables new knowledge behaviors
Technology Enables New Knowledge Behaviors the Two Types of Knowledge

  • Technology shapes how we live (radio, television, computer, biotechnology)

  • Pushes KM, doesn’t drive it

  • Facilitates flow of knowledge

    • One look, one feel

    • Easy access

    • Easy dissemination (push-pull)

    • Different storage (from paper to digits)

Knowledge sharing and transfer requires trust
Knowledge sharing and transfer requires trust the Two Types of Knowledge

  • Trust is hard to build in cyberspace

  • Trust usually requires initial face-to-face

  • Sharing must be open and reciprocal

  • Based upon a commonality

  • Time to do so

  • Social identity in cyberspace

Shift from managing stocks of stuff to managing flows of knowledge nielson
Shift from Managing Stocks of Stuff to Managing Flows of Knowledge (Nielson)

  • Librarians use to managing stuff

    • Books

    • Magazines

    • Cassettes

  • Administrators use to managing stuff

    • Buildings and furniture, land

    • People

    • Money

  • Automators use to Managing Stuff

    • Computers

    • Fiber optics

    • Bandwidth

Km embraces the learning organization and the kbo
KM Embraces the Learning Organization and the KBO Knowledge (Nielson)

  • Peter Senge, The Fifth Discipline

  • Learning Styles (Visual, Auditory, Kinesthetic)

  • Change Intervention Styles (Engineer, Teacher, Socializer, Commander)

  • Adult Learning Theory (Experiential, Critical Reflection, Self-Directed)

  • Share knowledge to learn quicker, relearn and “unlearn” faster

  • What is a KBO?

Knowledge requires capture organization access and leverage

OLD WAY Knowledge (Nielson)

Capture form is written, auditory or graphical representations

Organization is via tables of content, indexes, classification systems used by publishers, libraries, etc

Access when physical body goes to where the knowledge is located…a library, a company, a research laboratory, a school

Tacit knowledge rarely tapped

Leverage is a sum game


Capture from is digits in cyberspace

Organization via software programs designed upon engineering principles, mathematical equations, word associations in cyberspace 24/7/365

Access wherever the physical bodies link via computers

Tacit knowledge tapped using many different technological tools

Leverage is exponential, multiples upon multiples

Knowledge Requires Capture, Organization, Access andLeverage

Knowledge work activities
Knowledge Work Activities Knowledge (Nielson)

Km is different from a kms
KM is different from a KMS KM

  • KM is whole ball of wax (people, technology, processes, learning, business)

  • KMS is a knowledge management system that makes it happen

  • KMS is comprised of four components

    • Content management applications

    • Expertise locator applications

    • Collaboration

    • Portal

  • All tightly integrated

Km important lessons learned
KM Important Lessons Learned KM

  • KM - beyond fad – a distinct management concept suggesting it’s prudent to manage the intellectual assets of an enterprise, to cultivate for advantage in the marketplace

  • KM is complex, integrative with other disciplines

  • Old skills and abilities don’t necessarily work in KM environment – must be redefined, polished, updated

  • Principles and concepts are not new- what’s new is the merger with technology to do so and practical applications

  • Librarians have many skills that apply to KM