1 / 32

NATIONAL FIRE ACADEMY TRAINING OPERATIONS IN SMALL DEPARTMENTS

NATIONAL FIRE ACADEMY TRAINING OPERATIONS IN SMALL DEPARTMENTS. UNIT 5: MAKING TRAINING WORK. GOAL. To apply leadership skills to training function issues. TERMINAL OBJECTIVES. The students will be able to: Discuss how to sell training to fire department administration and personnel.

darius-farrell
Download Presentation

NATIONAL FIRE ACADEMY TRAINING OPERATIONS IN SMALL DEPARTMENTS

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. NATIONAL FIRE ACADEMY TRAINING OPERATIONS IN SMALL DEPARTMENTS UNIT 5: MAKING TRAINING WORK

  2. GOAL To apply leadership skills to training function issues.

  3. TERMINAL OBJECTIVES The students will be able to: • Discuss how to sell training to fire department administration and personnel. • Describe the importance of safety to the Training Function. • Propose solutions to conflict resolution scenarios.

  4. THE BASIC COMPONENTS OF MARKETING Marketing in a business environment is the creation and delivery of a standard of living and could include • Finding out what customers want • Planning and developing a product or service that satisfies those wants • Determining the best method to price the product, promote the product, and deliver the product

  5. MARKETING FOR INTERNAL CUSTOMERS What relationship does business environment marketing have to fire training marketing?

  6. MARKETING FOR INTERNAL CUSTOMERS (cont'd) Identification of audience to market training • Chiefs • New members • Veteran members • Union or labor management (if applicable) • Special groups or committees

  7. TRAINING OFFICER NEEDS TO DEVELOP MARKETING MINDSET • Marketing involves motivation • Helps buy acceptance • Helps open minds of skeptics • Critical element for new concepts, procedures, or changes to existing operations

  8. TRAINING OFFICER NEEDS TO KNOW AUDIENCE Every department will have two or more groups that have opposing views • Past chiefs • Want-to-be chiefs • Current chiefs • Veteran members and younger members • Individual company within larger organization

  9. TRAINING OFFICER NEEDS TO KNOW AUDIENCE (cont'd) • Identify leaders and concentrate marketing on them. • Will same marketing skills work for all leaders? A typical fire department, company, or group will have a formal leader and an informal leader.

  10. MARKETING SUGGESTIONS • Post training notices. • Post or advertise in department newsletter the title of the lesson and the objectives to be accomplished. If the drill is hose testing, say so.

  11. MARKETING SUGGESTIONS (cont'd) • Close out training session with teaser of what next drill or training will be. • Get members to assist you with apparatus, equipment, training props. • Adults like to learn new skills. • Open with clear learning objectives. • Close with summary of objectives and reinforce that learning took place.

  12. MARKETING FOR INTERNAL CUSTOMERS • Does your organization have several small groups that you can identify? • Who are they?

  13. MARKETING FOR INTERNAL CUSTOMERS (cont'd) What suggestions do you have to market your training programs?

  14. SAFETY IN TRAINING Safety in training must be a prime consideration for all training evolutions. • Practical training exercises should be done with same safety procedures we expect at an emergency. • Safety Officers. • Safety considerations emphasized. • Safety briefings prior to live fire training or other evolutions that pose special risk.

  15. SAFETY IN TRAINING (cont'd) What types of injuries have your department or neighboring departments experienced during training?

  16. FIREFIGHTER DEATHS DURING TRAINING Year Total Deaths Training 1995 88 3 1996 92 8 1997 94 8 1998 91 11 Source: NFPA Fire Journal

  17. FIREFIGHTER DEATHS DURING TRAINING IN 1998 • Seven from heart attacks • Two died at live fire exercises • One from gastric hemorrhage • One hit by a vehicle • One junior firefighter fell from fire department vehicle • One died in an auto accident while traveling to training class Source: NFPA Fire Journal

  18. FIREFIGHTER INJURIES DURING TRAINING (cont'd) Year Total Trg. Related Training % 1995 94,500 7,272 7.7% 1996 87,150 6,200 7.1% 1997 85,400 6,510 7.6% Source: NFPA Fire Journal

  19. FIREFIGHTER INJURIES DURING 1997 % of total InjuryNumber InjuredTraining InjuriesBurns 390 6.0%Smoke 105 1.6%Other respiratory 120 1.8%Eye irritation 210 3.2%Wound, cut, bruise 1,360 20.9%Dislocation, fracture 375 5.8%Heart attack, stroke 35 0.5%Sprain, strain, pain 3,345 51.4%Thermal stress 220 3.4%Other 350 5.4%Source: NFPA Fire Journal

  20. SAFETY IN TRAINING As the fire department Training Officer, what safety precautions could you initiate to enhance safety during the practical application phase of training?

  21. CONFLICT RESOLUTION Introduction • Conflict is normal. • Conflict may be productive if it can be resolved and common interest united. • Resolution of a conflict ultimately should serve the best interests of the organization.

  22. CONFLICT RESOLUTION (cont'd) What sources of conflict or types of conflict have you seen in other departments that relate to training?

  23. TYPES OF CONFLICT • Conflict over facts or data • Conflicts over methods or policy • Conflict over values and philosophies

  24. CONFLICT RESOLUTION STRATEGIES • Avoiding • Accommodating • Compromising • Competing • Collaborating

  25. AVOIDING Refusing to deal with conflict • Appropriate uses: • Minor issues • Issues where you have no power to influence others • Excessive damage to relationships may occur

  26. ACCOMMODATING Sacrifice your own interest to try and satisfy the other person's or group's interest • Appropriate uses: • You are on wrong side of issue • The issue is more important to the other person or group • Other person has more power

  27. COMPROMISING Partially satisfying both party's interests • Appropriate uses: • Opponents have mutually exclusive goals • To gain temporary settlement • Both people have equal power

  28. COMPETING Pursuing your interest at expense of other party • Appropriate uses: • You have more power • Rapid decision is necessary • Decision is critical to you and your program

  29. COLLABORATING Working to find a solution that meets the primary needs of all parties involved • Appropriate uses: • Concerns for each other's views are important • Commitment to a unified decision is critical • Unity of organization is equally as important as the issue

  30. PRINCIPLES OF CONFLICT RESOLUTION • Determine common interest or goals. • Express each side's concerns and interest. • Develop criteria for a good solution. • Generate action ideas and develop solutions. • Agree to solution, timeframes, goals, and what action will be required. • Implement suggestions and evaluate results.

  31. Activity 5.1Conflict Resolution

  32. SUMMARY • Internal marketing is an important consideration to motivate and encourage participation. • Safety during training must be considered as strongly as it would be at an actual emergency. • Conflict is a natural part of society, and conflict resolution is an important consideration when it affects the training program.

More Related