Skills for self evaluation
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Skills for self evaluation. Reflection Observation Giving and Receiving Feedback. Reflection. Finding out about your feelings and attitudes and judgements… about a certain situation and relate it to facts: content, context, process, special situation …

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Skills for self evaluation
Skills for self evaluation

  • Reflection

  • Observation

  • Giving and Receiving Feedback


  • Finding out about your feelings and attitudes and judgements… about a certain situation and

  • relate it to facts: content, context, process, special situation …

  • connect it to something that makes sense to you

Observing means
Observing means…

  • Perceiving with your senses

    What can I see, hear, smell, taste…?

  • Noticing facts (colour, size, numbers, features…)

    Interpreting and assessing are separate steps!

Ladder of inference
Ladder of Inference situation

  • „ The teacher made an unsensitive remark“

  • „The teacher reprimanded Hans“

  • „The teacher said to Hans, ‚Your preformance is a catastrophe‘

  • Step of meaning for one listener

  • Step of common cultural meaning

  • Step of relatively straight forward observed data

© E. Messner, Selbstevaluation

Skills for self evaluation
Mind: situation

  • The observer is part of the observed situation

Giving feedback
Giving Feedback situation

  • FB is best when requested. If you (have to) give unrequested FB ask if the other person is ready for it.

  • FB should be given close to the situation in question, it makes it easier to accept.

  • FB should always relate to concrete behaviour, not to the person as a whole. Behaviour can be changed, but you cannot change a person.

  • Articulate observations, impact of behaviour on other people, address feelings as feelings and presumptions as such.

  • Positive FB has more impact than negative FB. When addressing unwanted behaviour always also state something in the person you noticed that is positive as well.

  • Avoid „always“ and „never“, except you have proof for it.

© C. Bauer, Aktionsforschung

Receiving feedback
Receiving Feedback situation

  • Negative FB is like somebody stepping on your toes, hurting you physically. It is a professional reaction to accept it without defending yourself.

  • When you get FB, say thank you and think it over before you answer. It is easy to start explaining, defending or even attacking the other, but you miss out on something very valuable: the perspective of a different human being.

  • It is your right to postpone receiving FB for another moment. Mind, however, that things you do not know seem more threatening than things you do know.

© C. Bauer, Aktionsforschung