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Children’s Medical Center Dallas . Implementation of a Family Advisory Council Lindy Moake, RN, MSN, PCCNP and Amy Selimos, RN, MS, P-CNS. Why are Family Advisory Councils important to the work you do?.

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Children s medical center dallas

Children’s Medical Center Dallas

Implementation of a Family Advisory Council

Lindy Moake, RN, MSN, PCCNP and

Amy Selimos, RN, MS, P-CNS


Why are family advisory councils important to the work you do
Why are Family Advisory Councils important to the work you do?

  • Family Advisory Councils are the perfect forum for an exchange of ideas in a safe and objective setting

  • Partnering with your consumer in the current healthcare climate is vital to the survival of organizations.


Partnership and engagement with your family advisory council
Partnership and Engagement with your Family Advisory Council do?

  • Family Advisory Councils can provide:

    • An effective mechanism for receiving and responding to consumer input

    • Efficient planning to ensure that services really meet consumer needs and priorities

    • Offers a forum for developing creative, cost-effective solutions to problems and challenges faced by the program or organization

    • Supplies a link between the program, its surrounding community and community groups


Start up concerns and surprises
Start-up Concerns and Surprises do?

  • Concerns

    • Personal grievance session for families

    • One family may try and monopolize conversations

    • No tangible outcomes

    • Time commitment

    • Cost

    • Involvement of non-English speaking families

  • Surprises

    • Families willingness to participate and see beyond their own personal experiences

    • Focus on opportunities for improvement

    • Innovative ideas expressed based on their experiences

    • Active participation with process changes

    • Requests to have more staff involvement


Improvements change we have seen in less than 1 year
Improvements & Change we have seen in less than 1 year do?

  • Increased referral patterns

  • NRC Picker (Patient Satisfaction)Score Improvements

  • Better use of Information Technology

  • Active involvement my multidisciplinary team members

  • Improved communication within our hospital and with referring PCP’s and Cardiologists

  • Binder additions and revisions


Our family advisory council s plans for the future
Our Family Advisory Council’s Plans for the Future do?

  • Enhance family education

  • Matching families with newly diagnosed patients

  • Post-Glenn Program

  • Fundraising

  • Social Networking

  • Monthly dinners


Pearls of wisdom
Pearls of Wisdom do?

  • Start up requires more time than money

  • Meet with your administrators and leaders to discuss impact on Organizational Goals

  • Don’t let families who live at a distance discourage you

  • Work with translation services to include non-English speaking families