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TAM Guide Webinar 3: The Transportation Asset Management Plan (TAMP). FHWA and AASHTO Sponsored Webinar Series on the AASHTO Transportation Asset Management Guide – A Focus on Implementation. November 30, 2011. Please do not put your phone on hold. Please mute your phone.

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Tam guide webinar 3 the transportation asset management plan tamp

TAM Guide Webinar 3: The Transportation Asset Management Plan (TAMP)

FHWA and AASHTO Sponsored Webinar Series on the AASHTO Transportation Asset Management Guide – A Focus on Implementation

November 30, 2011

  • Please do not put your phone on hold.

  • Please mute your phone.

    • If you do not have a mute button on your phone, press *6 on your phone keypad.

  • Press F5 to go to full screen mode, press Esc to go out of it

Webinar instructors
Webinar Instructors Plan (TAMP)

  • Matt Hardy, AASHTO (sponsor)

  • Stephan Gaj, FHWA (sponsor)

  • Hyun-A Park, Spy Pond Partners, LLC (lead facilitator)

  • Mark Gordon, AECOM

  • Scott Richrath, Colorado DOT

  • Tracy Larkin Thomason, Nevada DOT

  • Pat Morin, Washington DOT

  • Jeff Price, Virginia DOT

Aashto transportation asset management tam guide
AASHTO Transportation Asset Management (TAM) Guide Plan (TAMP)

  • Provides a strategic framework for asset management

    • Address strategic questions as transportation agencies manage their surface transportation system

  • Establishes a common language for TAM practice and includes commonly used definitions

  • Realize the most from financial resources now and in the future to address

    • Preserving highway assets

    • Providing the service expected by customers

  • Focuses on approaches that an agency can take and use

    • Lessons that come from practical experience of agencies that are implementing asset management today

Tam guide webinar series
TAM Guide Webinar Series Plan (TAMP)

  • Webinar 1: Applying the Guide

    • Overview of how the TAM Guide can help transportation agencies improve efficiency and effectiveness

    • Scenarios such as “Making the Case for Funding,”“Extending Asset Useful Life,” and “Improving Safety Performance”

  • Webinar 2: Guide Overview and Getting Started

    • General overview of the entire Guide, covering underlying framework and each section of the Guide

    • Strategies for using the guide including instructions on how an agency can get started on using the Guide to begin improving and/or implementing asset management

  • Webinar 3: The Transportation Asset Management Plan (TAMP)

    • Importance of getting an organization aligned to embark on an asset management improvements process using the TAM Guide

    • Key focus on the development and use of the TAMP

  • Webinar 4: Tools & Techniques for Implementing the TAMP

    • Discussion of the various management systems and tools and techniques described in the Guide and illustrations of their effective use

    • Specific cases of how agencies have used management systems and tools and techniques described in the Guide

Webinar 3 objectives
Webinar 3 Objectives Plan (TAMP)

  • Providing you with an understanding of the role that the Transportation Asset Management Plan (TAMP) plays in improving asset management in your organization

  • Getting an introduction to levels of service and the role it plays in your TAMP and asset management program

  • Learning the various ways that the TAMP can be developed

  • Sharing approaches that agencies have used for building and implementing their TAMP

Webinar 3 agenda
Webinar 3 Agenda Plan (TAMP)

  • TAMP Introduction

    • How it fits in your TAM activities

  • Introduction to Levels of Service

  • Developing and Using a TAMP

    • Contents

    • Who Should be Involved

    • Business Context for the TAMP

    • Writing and Updating the TAMP

  • TAMP Examples

  • Q & A and Wrap Up

Levels of service overview mark gordon

Levels of Service Overview Plan (TAMP)Mark Gordon


Principal Investigator, NCHRP 8-69

Developing levels of service
Developing Levels of Service Plan (TAMP)

Levels of service describe what the customers perceive

  • Not set in isolation

  • All agencies have some now, in some form (e.g. GASB 34 Modified Approach)

  • Set at different levels — strategic, customer and technical

  • All must be SMART — Specific, Measurable, Achievable, Relevant, Timebound

  • Customer levels of service should be set with customer input

    • Start by documenting what is delivered now (the first-time up you can skip consultation / customer research)

    • Pick from the full range of customer research tools when gathering customer input

  • Customer levels of service amplify the agency mission, they must not contradict it

Technical levels of service
Technical Levels of Service Plan (TAMP)

  • Take customer levels of service and convert them into technical language

  • Technical levels of service should not stand alone, but support a customer level of service or a legislative requirement

  • Used by asset managers and engineers to ensure that they are delivering the right things

  • Describe what the technical measures are required to deliver the customer levels of service. E.g.

    • maximum and average roughness measured in IRI

    • minimum and average skid resistance

    • illumination levels from street lights

  • The early stages of formal TAM may require current technical levels of service to be converted into “customer speak” and become current customer levels of service

Maintenance level of service mlos at colorado dot scott richrath

Maintenance Level of Service (MLOS) at Colorado DOT Plan (TAMP)Scott Richrath

Colorado Department of Transportation

Performance & Policy Analysis Unit Manager

Colorado dot s maintenance levels of service mlos
Colorado DOT’s Maintenance Levels of Service (MLOS) Plan (TAMP)

  • CDOT uses an extensive Maintenance Levels of Service (MLOS) budgeting system to allocate funds and evaluate all maintenance activities performed throughout the state for a given fiscal year.

  • The main objective of MLOS is to establish an overall target level of service while staying within allocated budget dollars.

  • Levels of service communicate targets for accomplishment inside and outside the agency.

  • When planned levels of service are compared to actual service levels accomplished, a basis of accountability is established.

  • Relationships between levels of service and cost enable CDOT to evaluate the impacts of different funding levels, analyze tradeoffs in resource allocation, and monitor planned versus actual accomplishments against expenditures.

Cdot objective meet or exceed the adopted annual maintenance level of service grade
CDOT Objective: Meet or Exceed the Adopted Annual Maintenance Level of Service Grade

Mlos guidance
MLOS Guidance: Maintenance Level of Service Grade

Asset management plan context
ASSET MANAGEMENT PLAN CONTEXT Maintenance Level of Service Grade

Transportation asset management plan
Transportation Asset Management Plan Maintenance Level of Service Grade

What it is —

Transport Scotland describes its Road AMP as a document that:

  • Sets out the agreed ten-year work and financial plans for the trunk road network

  • Describes how the agency will optimally manage these assets

  • Using the development and application of recognized good asset management practices

  • Deliver customer expectations

  • Deliver the aims, objectives and targets defined in the agency business plans

Transportation asset management plan1
Transportation Asset Management Plan Maintenance Level of Service Grade

What it does —

  • Provides a key tool to help you meet your strategic objectives

  • Gives a focal point for information about:

    • Asset quantities and values

    • Investment strategies

    • How the assets are going to be managed to

      • Meet agency strategic objectives

      • Provide the agreed level of service to present and future customers at the lowest practical lifetime cost

  • Provides best practice coordination of complex issues

    • Requires logical thought and analysis

    • Cross- silo coordination required

  • Mechanism to aid communication internally and externally

  • Provides a robust repository and recovery of asset management information

  • Reinforces continuous improvement

Washington state dot s legislative context for asset management pat morin

Washington State DOT’s Legislative Context for Asset ManagementPat Morin

Asset Management Manager Washington State DOT

Legislative direction
Legislative Direction Management

…”deficiencies on the state highway system shall be based on a policy of priority programming having as it’s basis the rational selection of projects and services according to factual need and an evaluation of life cycle costs…”– RCW 47.05.010

Web address for state law on prioritization:http://apps.leg.wa.gov/RCW/default.aspx?cite=47.05

What does stewardship mean
What Does Stewardship Mean? Management

  • Efficiency – Change in performance per dollar spent

  • Effectiveness - Does it work as planned?

    • Certain performance assumptions are made for benefit cost calculation to use in prioritizing projects

    • WSDOT has begun measuring everything it builds against those performance assumptions

What does a tamp look like
What Does a TAMP Look Like? Management

  • Many are single documents, especially when they cover local or regional assets

  • At the state-wide level the TAMP is likely to be a smaller document that:

    • Draws published information together from a large number of internal and some external publications

    • Directs its outputs to separate programs such as budget forecasts, approved improvement and preservation programs, and procedure and process manuals

  • The picture at the state-wide level is of a “bookshelf” that comprises the TAMP.

    • There are 55 manuals and publications that together describe the NZTA State Highway (national highway) asset management system

    • Many of these manuals are also used by local road authorities

Tamp contents

Strategic goals and levels of service Management

Agency performance measures & achievement

Life cycle management

Asset inventory & condition assessment

Asset preservation

Replacement and renewal incl predictive modelling

Risk assessment & management

Program planning

Program delivery


Growth & demand forecasting

Establishing the need for improvements

Financial Summary

Valuation & depreciation, link to GASB 34

Annual and longer term programs

TAM Practices

TAM Improvement Plan


May be extensive and detailed or just contain minimum of relevant supporting information

TAMP Contents

Scottish roads amp national amp
Scottish Roads AMP ManagementNATIONAL AMP


Aims, Objectives, Targets & Expectations

Road Assets

Asset Management Practices

Current and Future Demand

Performance Management Framework

Risk Management

Lifecycle Plans

Decision Support

Work Plan

Financial Plan

Risks to the Ramp & their Management

Monitoring, Reviewing & Continual Improvement

Asset Management Improvements


Road Structures – Construction Form

Asset Management Planning

Information Management

Executive Summary


About the State Highway AMP

Putting the Customer First

The State Highway and its Assets

Operating Performance and Asset Condition

Managing Customer Demand

Managing Risk

Asset Lifecycle and Funding Requirements

Implementation on the Ground

Our Improvement Plan

Who should be involved in the tamp
Who Should be Involved in the TAMP? Management

TAM is focussed on delivering services – many parties should be involved

- The TAM Plan team - Internal stakeholders - External stakeholders

- Customers may be a new consideration

Tamp business process context tracy larkin thomason

TAMP Business Process Context ManagementTracy Larkin-Thomason

Nevada DOT

Assistant Director – Planning NCHRP 8-69 Panel Member

Business processes and the tamp
Business Processes and the TAMP Management

The TAMP is the center through which the processes required to deliver an agency’s goals and objectives relate to each other and are coordinated

The tamp is the hub of service delivery
The TAMP is the Hub of Service Delivery Management

  • It gathers all the inputs and moderates them with all the appropriate controls

  • It outputs the programs, forecasts and information required for the agency to achieve its mission

  • Without a TAMP the Mission is harder to achieve and it may just be a happy coincidence that it is achieved

Colorado case study and traffic growth analysis scott richrath

Colorado Case Study and Traffic Growth Analysis Scott Richrath

Colorado Department of Transportation

Performance & Policy Analysis Unit Manager


  • The Colorado Department of Transportation has been on a continuous improvement asset management journey since the early 1990s.

  • Has one of the nation's most mature pavement management systems

  • Early adopter of the Pontis bridge management system

  • Initiated one of the first maintenance management level of service approaches (as described earlier)

  • These initiatives were driven by a focus on good investment planning that continues into the present with the implementation of the SAP Enterprise Resource Planning (ERP) system that supports their asset management program.


  • An essential message is that the minimum or lowest acceptable standards established for the agency must be met by every asset while the agency's target performance levels, being an average or aggregate of the individual assets over the entire network, will be higher.

  • Establishing and managing the performance of assets whose individual performances are aggregated is a particular skill

  • It is something that requires development as TAM maturity develops.

Writing and updating the tamp

Start where you are now

Document what you do now and currently planned asset management improvements

Determine what you want to achieve in the future

Develop improvement plans

Prioritize the improvements and allocate resources to it

Use the plan and monitor its effectiveness

Repeat the cycle from step 2

Writing and Updating the TAMP

The most important steps use and continuous improvement
The Most Important Steps — Use and Continuous Improvement!

Tamp development path at new zealand transport agency mark gordon

TAMP Development Path at New Zealand Transport Agency PlansMark Gordon


Principal Investigator, NCHRP 8-69

Nzta asset management context
NZTA Asset Management Context Plans

  • Over a number of years the New Zealand Transport Agency (NZTA, formerly Transit NZ) had produced many manuals, guidelines, strategies, and other documents to govern the creation and management of its assets.

  • In 1997, it was felt that there needed to be a single “place” which linked high level strategy with day-to-day business operations and where the important facts and figures about assets could be described.

  • A national State Highways AMP was developed in stages over several years. The AMP provides an important feedback loop into the State Highway Strategy, which is reviewed and updated periodically to reflect new directions, goals, and objectives for the network.

Nzta tamp summary
NZTA TAMP Summary Plans

  • The NZTA also created more detailed and asset-specific AMPs for Bridges and Intelligent Transport Systems (ITS) assets.

    • ITS assets were recognized as being very different from other longer life assets, with a short life-span and heavily dependent on rapidly changing technology.

  • Today, each NZTA region updates an AMP every year, covering all of the region's assets.

    • Providing a good basis for involving local staff more in the TAM process

    • Identifying key asset issues and using asset management principles at a local level in deriving programs and budgets

  • The Office of the Auditor General is also an important stakeholder on behalf of the NZ Government, ensuring that “value for money” outcomes are being achieved.

  • NZTA realizes that developing the AMP is an incremental process, one that is best begun at a simple level with progressive development tailored to the organization's management, internal staff, and external relationship needs.


Virginia dot s asset management system vision jeff price

Virginia DOT’s Asset Management System Visionhttp://www.nzta.govt.nz/resources/state-highway-asset-management-plan/Jeff Price

Virginia DOT

Acting Operations Planning Division Administrator


  • Vision for system operations program management process

    • Framework for coordinating all processes

    • Establish Business Architecture Review Board (BARB)

    • Reduce data and system redundancies

  • Establish roadmap

    • Identify gaps between where we are and where we want to be, including need for process changes, revisions to or clarification of roles & responsibilities, and automation needs.

    • Establish priorities for gap closure and identify steps to be taken over the next 1-2 years.


A High-Performing, Transparent, Customer-Focused Organization





Real-time information guiding operations

Data driven decisions


systems for

consistency &


Feedback loops to improve future planning

Performance-based plans & programs

Flexibility to meet needs in best way

Proactive &


work planning


empowered with information & productivity


Achieving the vision
Achieving the Visionhttp://www.nzta.govt.nz/resources/state-highway-asset-management-plan/

Continuous Improvement in Processes and Supporting Tools

Business Planning

Needs &








& Budgeting




Directives &


Work Planning

& Tracking

Communications & Training








GIS Planning



Based Program


Policy &


Vision Workshop – Highest Priority Initiatives

Six Year












Budget Program

Other Existing Initiatives

Other Initiatives for Requirements Development

Questions and Answershttp://www.nzta.govt.nz/resources/state-highway-asset-management-plan/

Wrap up
Wrap Uphttp://www.nzta.govt.nz/resources/state-highway-asset-management-plan/

Today’s Webinar

  • Understand the role that the TAMP plays in your asset management program

    • TAMP comes in many different forms

  • Know how the TAM Guide can help you develop a TAMP

    • Examples of outlines

    • Process maps on how to develop and maintain a TAMP

  • Understand the purpose of levels of service and how it is applied

    Future Webinar

  • Webinar 4 – Tools and Techniques for Implementing the TAMP (Wednesday, December 14th, 2-4 PM EST)