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Optimizing Administrative Processes in Hungary: Simplifying E-Government Services

This project focuses on enhancing process development in Hungary through optimization and simplification of administrative burdens. Key strategies involve electronization, smart e-government services, and streamlined application submissions. By reducing documentation requirements, shortening application sheets, and standardizing procedures, this initiative aims to minimize administrative load and improve efficiency for both institutions and beneficiaries. Electronic communication and data connections will further support these developments, fostering a smoother interaction between the government and citizens.

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Optimizing Administrative Processes in Hungary: Simplifying E-Government Services

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  1. Processdevelopmentexpereincein Hungary

  2. Process optimization Simplification Less administrative burden Electronization Smart e-government services Data connection (one-time data) Ourapproach

  3. Project selection

  4. Contracting

  5. Reduction of administrative burden Submission of application on CD Shorter and simplified application sheets Simplified way of declaration Limited number of Annexes Reduced number of contract documentation Mimimum documentatation for contracting Process optimization

  6. Process optimization – project selection • Simplification • Single Operations Manual • Standard selection procedure • Simplified decision making • Shorter deadlines on the institutional side • Electronic communication prioritized

  7. Levels of process electronization E-submission combined with paper E-submission combined with declaration E-submission combined with authentication Fully paper-based Level 0 Level 1 Level 2 Level 3

  8. Components of process electronization Capacity • IT development • User surface • Institutional surface • Instant messaging Procedures

  9. Callfinder E-tools Institutionale-tools Homepage Beneficiarye-tools Offline filling-intool Online evaluation Wednesday Beneficiary Beneficiaryfinder Online follow-up Automaticdecisions Instant messenger Data connections E-contracting Reminders

  10. Development of coding

  11. Planning: pilot project • universal solution certificate service provider from the market • simple, common & important part of the procedures part of financing • more institutions MAs, IBs, CA, Treasury • limited number of users 264 Design: 6 months • detailed TS • workaround plans • smooth change management Development: 2 months Planning and development

  12. 264 users from 14 institutions • identify • register • equip • train Introduce something untouchable… Make users like the tool… Measure results, benefits, advantages… Involve more • users • parts of procedures Introduction….

  13. Thank you for your attention!Tamas.Laposa@nfu.gov.huNDA - Hungary

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