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Ascertaining the Impact of the Business-Oriented Malcolm Baldrige National Quality Award (MBNQA) Model on Educational Institutions: From the Voices of Educational Leaders . Ned D. Young, Ph.D. Sinclair Community College Dayton, OH 45402 ned.young@sinclair.edu.

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Ned d young ph d sinclair community college dayton oh 45402 ned young@sinclair edu

Ascertaining the Impact of the Business-Oriented Malcolm Baldrige National Quality Award (MBNQA) Model on Educational Institutions:From the Voices of Educational Leaders

Ned D. Young, Ph.D.

Sinclair Community College

Dayton, OH 45402

ned.young@sinclair.edu


Malcolm baldrige national quality award mbnqa
Malcolm Baldrige National Quality Award (MBNQA) Baldrige National Quality Award (MBNQA) Model on Educational Institutions:

  • Established 1987 by the National Institute for Standards and Technology (NIST)

  • Historically based in Quality Management

  • Developed to aid American manufacturers in competition with foreign companies

  • Provides a systemic framework for organizational management

  • Education institutions eligible to apply: 1999


Ascertaining the impact of the business oriented malcolm baldrige national quality award mbnqa model on educational inst

The Baldrige Framework Baldrige National Quality Award (MBNQA) Model on Educational Institutions:

Organizational Profile:

Environment, Relationships and Challenges

2

Strategic

Planning

5

Faculty and

Staff Focus

7

Organizational Performance

Results

1

Leadership

3

Student, Stakeholder

and Market Focus

6

Process

Management

4

Information and Analysis


Objectives of the study
Objectives of the Study Baldrige National Quality Award (MBNQA) Model on Educational Institutions:

  • Determine educational institutions involved with MBNQA

  • Determine which institutions have been awarded their state’s highest level Baldrige-based award

  • Analyze the perspectives of key institutional leaders relative to the impact of the Baldrige framework on selected learning systems

  • Determine areas of the learning systems that have been impacted (positively and negatively)


Prominent actors in quality management
Prominent Actors in Quality Management Baldrige National Quality Award (MBNQA) Model on Educational Institutions:

  • Malcolm Baldrige National Quality Award

  • North Central Association of Colleges and Schools (NCA)

    • Academic Quality Initiative Program (AQIP)

  • Baldrige in Education Initiative (BiE IN)

    • National Alliance of Business (NAB)

    • American Productivity & Quality Center (APQC)

  • State and Local Baldrige-based Award Programs


Institutional selection criteria
Institutional Selection Criteria Baldrige National Quality Award (MBNQA) Model on Educational Institutions:

  • State quality award winner

  • Highest level state award

  • Multiple educational types

  • Comparative organizational levels

  • Varying lengths of engagement


Institutions selected
Institutions Selected Baldrige National Quality Award (MBNQA) Model on Educational Institutions:

  • K1 - large K-12 district in the Southeast

  • K2 - large K-8 district in the Midwest

  • C1 - community college in the Northwest

  • C2 - community & vocational technical college in the central U.S.

  • U1 - state regional university in the central U.S.

  • U2 – state engineering and science university in the central U.S.


Sources of data
Sources of Data Baldrige National Quality Award (MBNQA) Model on Educational Institutions:

  • 22 interviews with educational leaders

    • President/Superintendent

    • Trustee member

    • Quality coordinator responsible for application

    • Head of faculty governance group

  • State quality award application and ancillary documentation


Areas of questioning
Areas of Questioning Baldrige National Quality Award (MBNQA) Model on Educational Institutions:

  • Category 6 – Process Management

    • 6.1 Educational Design and Delivery

    • 6.3 Support Processes

  • Category 7 – Organizational Process Results

    • 7.1 Student Learning Results

    • 7.2 Student and Stakeholder Focused Results

    • 7.4 Faculty and Staff Results

  • Miscellaneous Questions

    • Interviewee’s role relative to Baldrige and quality

    • How Baldrige affected an institution’s external view

    • Communicating the Baldrige to institutional members


Conclusions
Conclusions Baldrige National Quality Award (MBNQA) Model on Educational Institutions:

  • In use by numerous educational systems

    • 150 institutions (29 states) garnered 174 awards

    • 28 awards were designated as the state’s highest

    • 83 primary/secondary districts

    • 15 technical schools

    • 23 two-year colleges

    • 29 universities

  • Totals rising over time

    • 2000 – 51 awards

    • All years prior to 1997 total of 38 awards


Conclusions continued
Conclusions (continued) Baldrige National Quality Award (MBNQA) Model on Educational Institutions:

  • A system for continuous improvement (all informant categories)

  • An organization built on the principle of satisfying stakeholder requirements (all informant categories)

  • Management by fact aids accountability and decision making (all but faculty)

  • Relationship with Plan-Do-Study-Act cycle (quality leaders)


Relationship to pdsa cycle
Relationship to PDSA cycle Baldrige National Quality Award (MBNQA) Model on Educational Institutions:


Conclusions continued1
Conclusions (continued) Baldrige National Quality Award (MBNQA) Model on Educational Institutions:

  • Potential for three-level enculturation

    • Level I - administrative management & control

    • Level II - instrument for faculty member self-assessment and reflection

    • Level III – instrument for student’s own learning systems


Conclusions continued2
Conclusions (continued) Baldrige National Quality Award (MBNQA) Model on Educational Institutions:

  • Focus of leadership differs between education and business

    • In business, leadership has a direct impact on organizational results (i.e. administrative leaders impact performance)

    • In education, leadership directly impacts student results but the leader, in question, may very well be the faculty member, not the administrative leader


Ascertaining the impact of the business oriented malcolm baldrige national quality award mbnqa model on educational inst

The Baldrige Framework Baldrige National Quality Award (MBNQA) Model on Educational Institutions:

Organizational Profile:

Environment, Relationships and Challenges

2

Strategic

Planning

5

Faculty and

Staff Focus

7

Organizational Performance

Results

1

Leadership

3

Student, Stakeholder

and Market Focus

6

Process

Management

4

Information and Analysis


Recommendations for further research
Recommendations for further research Baldrige National Quality Award (MBNQA) Model on Educational Institutions:

  • Testing the model within the classroom

  • Increased sample population

  • Communication and the business model


Ned d young ph d professor management

Ned D. Young, Ph.D. Baldrige National Quality Award (MBNQA) Model on Educational Institutions:Professor, Management

Sinclair Community College

444 W. Third StreetDayton, OH 45402

(937) 512-2759

ned.young@sinclair.edu