Striving for calm minds: Developing Students, Improving Universities

1. Striving for calm minds: Developing Students, Improving Universities Tuesday, September 25, 2018 9:40 a.m. – 10:10 a.m. Gemini Room Theresa Coleman-Kaiser Associate Vice President for Administration Michigan Technological University

2. Welcome! Fire exits In case of fire, please walk to the nearest exit. Unsafe act or condition If you see an unsafe act or condition, please notify the instructor.

3. Theresa Coleman-Kaiser • BBA, MBA, CASP, Lean Bronze • 19 years at Michigan Tech, 36 years at Colleges and Universities • 10 years Lean journey at Michigan Tech • Coaching and Strategy Deployment • Michigan Lean Consortium, President’s Council • Large portfolio of non-academic departments • Blues Festivals, Kayaking, Backpacking

4. Michigan Technological UniversityWe prepare students to create the future • Leading public high research STEM university, established in 1885 • Enrollment of 7300+ including 1300 grad students • 120+ degree programs • 19 centers and institute • 6th highest starting salaries in country • Emphasis on research, cross-disciplinary study, and team learning Michigan Tech is a globally recognized technological university that educates students, advances knowledge, and innovates to improve the quality of life and to promote mutual respect and equity for all people within the state, the nation, and the global community.

6. Today’s Learning Objectives Understand the elements of a framework for creating an immersive university student Lean experience Learn strategies for integrating Lean across faculty, staff, students, industry, and the local community Explore the infrastructure requirements for an integrated Lean program in Higher Education

7. Michigan Tech’s Lean Journey 2008 – University President initiated bringing Continuous Improvement/Lean Practices to Michigan Tech 2018 – System in placeand poised for transformation and growth

8. Elements of an Immersive System

9. Road Map Office of Continuous Improvement Academic integration Workforce and community Students and industry Safety

10. Office of Continuous Improvement Central Hub for training, coaching, and improvement activities Director of Continuous Improvement Student Process Improvement Coordinators (PICs) Embedded Lean Facilitators

11. Lean Mind Map

13. Director of Continuous Improvement Sets the tone and pace for Lean activities on campus Leads and supports process improvement work Teaches Lean Coordinates campus Lean activities Lean champion, SME, and campus resource

14. Student PICs • Assist in planning, data collection, facilitation of events, and coordination of trainings, meetings &presentations • Work hands-on, side-by-side with staff and students to complete projects using Lean Tools and Methods • Presentations, blog posts, articles & tweets • Complete online Lean familiarization course • Complete projects as needed by Director • Highly sought after by industry!

16. --Office of Continuous Improvement student employee, explaining Lean to another student “[Lean is] a continuous cycle of learning, improving, and growing! I had no idea what Lean was a year ago, but in this year it has turned every aspect of my life around for the better. I’m taking 18 credits and working about 30 hours a week, and it’s possible because of Lean. My home life is organized because I set standards, my work ethic has improved greatly, my mind has opened so much to the world, and most importantly, my relationships with everyone (co-workers, bosses, parents, siblings, friends, boyfriend, etc..) have improved exponentially. Lean has genuinely changed me for the better.”

17. Embedded Lean Facilitators • Lean Facilitator is extra duty • Facilitate kaizen improvement events • Participate in and lead Lean training • Lean Practitioners in their own work • Development and certification plan • Change management and team dynamics • Lean transformation in their area/department • Coach new Lean Facilitators

18. Road Map Office of Continuous Improvement Academic integration Workforce and community Students and industry Safety

19. Faculty • Faculty Fellow • Teach Lean academic courses • Lean project assignments for students • Integrate Lean ideas into other courses and everyday practices • Connect with industry practitioners • Guest Speakers for LCI student organization • Participate in and/or lead kaizens, for example • Grant Development • Graduate Student Application Process • Become Lean Facilitators

20. Academic Courses https://www.mtu.edu/improvement/students/academic-courses/index.html • Continuous Improvement using Lean Principles (4) • ENT 3982 Principles of Lean • ENT 3983 The Culture of Continuous Improvement • MET 4510 Lean Manufacturing and Production Planning • MEEM 5655 Introduction to Lean Manufacturing • Quality-related Methods, Techniques, Mathematics, and Practices (21) • MEEM 4650/5650 Quality Engineering • OSM 4650 Six Sigma Fundamentals • BUS 2300 Quantitative Problem Solving • MEEM 3900 Engineering Design Process • +17 more

21. Road Map Office of Continuous Improvement Academic integration Workforce and community Students and industry Safety

22. Staff • Become Lean Practitioners and Implementation Leaders • Receive Lean Coaching • Complete Guided Projects • Participate in and/or lead kaizens • Present at and attend Report Outs • Bring a project to Workshops – 5S, Process Mapping, Visual Management • Learn more • Huskies New Employee Orientation • Professional Development Day • Lean for Tech Employees course • UAW union staff certification course • Train to become a Volunteer Lean Facilitator

23. Community Participate in Copper Country Lean Group Request process improvement help from LCI student organization Employ Michigan Tech students Michigan Lean Consortium

24. Local Lean Group Functions as a Lean Learning Consortium An association of local businesses/orgs Meets quarterly Topical teach-back and discussion Primary focus: Application of Lean strategies and tools for competitive advantage and success

27. Road Map Office of Continuous Improvement Academic integration Workforce and community Students and industry Safety

28. Students • Take Lean academic courses • Join Leaders in Continuous Improvement (LCI) student organization • Request presentations or kaizens for their Student Orgs • Attend professional development workshop series (HuskyLEAD) geared toward student organization leaders • Experience Lean through student employment in university areas with strong Lean cultures • Daily huddles, kaizen, training • Participate in university kaizens as customer or outside eyes • Encounter and experience Lean during interactions on campus, in community, and on internships

29. Industry Participate in local Lean Group Invite university practitioners and students to kaizens Guest speakers on campus Workshops on campus Provide student internships Creates pull

30. Road Map Office of Continuous Improvement Academic integration Workforce and community Students and industry Safety

31. What Can Safety Learn from Lean? Customer Orientation Focus on Value Efficiency through Elimination of Waste Questioning Existing Wisdom Continuous Improvement

32. Workplace Culture Mental Models

33. Future State: • More Faculty become facilitators • Online Lean short courses for students • Minor in quality and continuous improvement • Suite of Lean courses for university, community, and industry • Industry provides Lean internships • Process Excellence Immersion Lab • Leanasium • Center for Operational Excellence

34. Continuous Improvement Websitewww.mtu.edu/improvement

35. @Lean_at_MTU