Top Telesales Tips To Improve Your Team’s Productivity

1. 10 Top Telesales Tips To Springboard Your Telephone Sales Efforts  Implementing the following tips will raise anyone’s success levels by 20-1000%. No kidding. Get real as an individual and the revenue will flow in. It always does - although getting real is hard in the frontline of telephone sales. But why not be the exception in your team? Your boss and your bank balance will thank you... A Guide To Success 1. EMAILS... Telesales staff are often ruled by their email inboxes, and they risk losing control of who is in charge. If you're not actively on the phone, you're not making sales. Tip: Don't waste time being 'busy' with endless and often pointless emails. 2. CRM SYSTEMS... Likewise, CRM systems. You will have a thousand contacts on the CRM. Potential clients jump out at once, virtually every time. You don't need the minutest detail of every call. You are wasting phone time with most notes on non- clients. Try to minimise trash notes on people who are never likely to buy from you. Keep notes to essential points. Saves a huge amount of time. Tip: Try to be the smart one in your office.

2. 3. START EARLY... Your day starts at 10am? I know people who have done a day's worth of calls between 8am and 10am. Always get to work 25 minutes early. Every day. And the tip is: The early bird catches the worm. (An English proverb). 4. KPIS KPIs and dashboards. Really? You track everything to the last paper clip? This is time wasting - and you know it. Let someone else do it. Here's the tip: You make money on the phone, not at the KPI party. 5. PITCHING... Never knowingly and lengthily continue pitching once you realise you are speaking to the wrong person. Ask your target gatekeepers when does your prospect get into the office each morning. Being the first call of the day does work, almost every time. Here's the tip: Try hard enough to find the right person to speak to. 6. ATTITUDE... Be calm; be grown up; dress properly for work. Talk properly; be polite; be engaging; plan your calls; use a script; take advice; give advice. Tip: Be well respected in the office and respect others. 6. GOSSIP... Go to work...and work. Do not troll around gossiping, and avoid the bad boys in the team where work is concerned. You know it makes sense. If you are the bad-ass in your office or like to think you are - please try and grow up. This change in attitude often works out well. My favourite advice for know-it-alls and loudmouths. Tip: Eventually you will grow up so why not start today?

3. 8. WEB BROWSING... Who are you kidding? Everyone will know you're the one who's surfing the internet all day. Grow up and start making money. Tip: Stop stealing time from your employer each day. Everyone wins. 9. MOBILES… Companies that allow phones on the desk at work are crazy. Mobiles are playtime at work. Do not mix playtime with making business calls. Tip: This is called working. 10. TRAINING... You don't have a coach? Have you ever heard of successful athlete or footballer that has no coach? Most have several to get them to the top. Proper telephone sales training works just like oil on a bicycle chain. My last tip: Coaching and managing are very different. Get an experienced, top flight telesales coach for lasting personal results and increased company revenues. A FINAL WORD… These tips may seem easy - obvious, even. But less than 4% of sales staff will be capable of fulfilling these suggestions for even a day. Think about that, and think about your future. All of the above is possible, but - like success itself - it's elusive to most. It shouldn't be, though. So check your business and personal compass. Could you do with some help? If you want to breathe new life into your cold calling efforts, either contact me, Simon Kenna, or get your boss to do so, to get strong and successful telephone sales coaching. I offer in-house training and telesales seminars across the UK and Ireland. Visit www.simonkenna.co.uk or call +44 (0)20 8720 6567 IN-HOUSE TRAINING CONDUCTED ANYWHERE IN THE UK