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Important Tips

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  1. Important Tips To keep access active, users must log in every 88 days Identify the appropriate Point of Contact on your grant application Every Users must have their own unique email address Emails from ASAP are sent from “TWAI User Provision” during enrollment Required roles for recipient’s are Head of Organization, Financial Official, Authorizing Officials and Point of Contacts, which can be the same person. Current Recipient’s being enrolled with another agency must have all required roles for the enroll for the new agency can be process To changes a existing recipient’s DUNS/TIN the users must contact their FMS Servicing Regional Financial Center Notifications are under the Help button and must be managed by the user Online notifications are issued when accounts are created and authorizations are added

  2. Important Tips, cont. Transaction Inquiries: Account Statement – displays activity for a specified account Authorization Transaction – displays all funding activity Payment Request Status – display status of a payment or payment activity for specified period Help Menu features: Help for this step is displayed on every page and describes the action that can be taken Overall Help allows users to lookup specific Help topics Notifications are under the Help menu and must be managed by the user Tutorials are located under Help Users should contact FMS Servicing Regional Financial Center with questions on application Operating System: ASAP does not support Vista; but does support Windows 7 Users must use Internet Explorer or Firefox

  3. General Support & Contact Information Hours of Operations: Inquiries: 8:00am – 11:59 pm ET Monday-Friday (excluding Federal holidays) Payments: Fedwire payments (same day) 8:00am - 5:45pm ET ACH payments (next day) 8:00am - 11:59pm ET Website Address: ASAP Application: FMS ASAP General Information and Program Updates: Important Telephone Numbers: RFCs Day-to-Day Operational Support 7:30am - 4:00pm Philadelphia: (215) 516-8021 Kansas City: (816) 414-2100 San Francisco: (510) 594-7182 Richmond Federal Reserve (804) 697-8384 8:00am – 7:00pm ET ASAP Password Resets/Temporary Passwords Last Name and Email Address Changes

  4. FMS Regional Financial Center Customer Support San Francisco RFC (510) 594-7182 Philadelphia RFC (215) 516-8021 Kansas City RFC (816) 414-2100 American Samoa Guam Hawaii Northern Marianas