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University Of Palestine. Electronic Commerce Name: Reema hamdan ID: 120070548 Supervisor: rasha. Electronic Commerce: Definitions and Concepts. E-commerce defined from the following perspectives:

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electronic commerce name reema hamdan id 120070548 supervisor rasha

University Of Palestine

Electronic Commerce

Name: Reema hamdan

ID: 120070548

Supervisor: rasha

electronic commerce definitions and concepts
Electronic Commerce: Definitions and Concepts
  • E-commerce defined from the following perspectives:
    • Communications:delivery of goods, services, information, or payments over computer networks or any other electronic means
    • Commercial (trading): provides capability of buying and selling products, services, and information on the Internet and via other online services
e commerce defined
E-commerce defined
  • E-Commerce : ‘All electronically mediated information exchanges between an organization and its external stakeholders’
  • Examples:
    • Buying books online (transactional)
    • Selecting a car online (informational)
    • Interacting with brand online (relationship building / experiential, e.g. www.tango.com)
    • Asking a customer service query, e.g. www.easyJet.com
electronic commerce definitions and concepts cont
Electronic Commerce: Definitions and Concepts (cont.)
  • Business process:doing business electronically by completing business processes over electronic networks, thereby substituting information for physical business processes
  • Service:a tool that addresses the desire of governments, firms, consumers, and management to cut service costs while improving the quality of customer service and increasing the speed of service delivery
e business defined
E-business defined
  • E-business:All electronically mediated information exchanges, both within an organization and with external stakeholders supporting the range of business processes
  • Examples:
    • buying and selling of goods and services
    • servicing customers
    • collaborating with business partners
    • conducting electronic transactions within an organization
    • Purchasing from suppliers (e-procurement)
electronic commerce
Electronic Commerce:

A working definition of ecommerce focuses on :

  • The exchange of goods and services across an interactive digital network
  • A computer-mediated and virtual market with new relationships among businesses and consumers
  • A digital means of exchange (digital money, secure credit card transactions)
  • New business strategies, models, and processes to gain a competitive edge in the digital marketplace
  • Technologies for privacy and to protect IP.
ec framework
EC Framework
  • EC applications are supported by infrastructure and by five support areas:
    • People
    • Public policy
    • Marketing and advertising
    • Support services
    • Business partnerships
classification of ec by transactions or interactions
Classification of EC by Transactions or Interactions
  • business-to-consumer (B2C) : online transactions are made between businesses and individual consumers
  • business-to-business (B2B): businesses make online transactions with other businesses
  • e-tailing:online retailing, usually B2C
classification of ec by transactions or interactions1
Classification of EC by Transactions or Interactions
  • business-to-business-to-consumer (B2B2C):e-commerce model in which a business provides some product or service to a client business that maintains its own customers
  • consumer-to-business (C2B):

e-commerce model in which individuals use the Internet to sell products or services to organizations or individuals seek sellers to bid on products or services they need

classification of ec by transactions or interactions2
Classification of EC by Transactions or Interactions
  • consumer-to-consumer (C2C):

e-commerce model in which consumers sell directly to other consumers

  • peer-to-peer (P2P):technology that enables networked peer computers to share data and processing with each other directly; can be used in C2C, B2B, and B2C e-commerce
classification of ec by transactions or interactions3
Classification of EC by Transactions or Interactions
  • mobile commerce ((m-commerce):

e-commerce transactions and activities conducted in a wireless environment

  • location-based commerce (l-commerce):m-commerce transactions targeted to individuals in specific locations, at specific times
classification of ec by transactions or interactions cont
Classification of EC by Transactions or Interactions (cont.)
  • collaborative commerce (c-commerce):

e-commerce model in which individuals or groups communicate or collaborate online

  • e-learning: the online delivery of information for purposes of training or education
  • exchange (electronic): a public electronic market with many buyers and sellers
e commerce business models
E-commerce Business Models
  • Business models—a method of doing business by which a company can generate revenue to sustain itself
      • Examples:
        • Name your price
        • Find the best price
        • Dynamic brokering
        • Affiliate marketing
benefits of ec
Global reach

Cost reduction

Supply chain improvements

Extended hours: 24/7/365

Customization

New business models

No sales tax

Rapid time-to-market

Lower communication costs

Efficient procurement

Improved customer relations

Up-to-date company material

No city business permits and fees

Other benefits

Benefits of EC

Benefits to organizations

benefits of ec cont
Benefits of EC (cont.)
  • Benefits to society
    • Telecommuting
    • Higher standard of living Hope for the poor
    • Availability of public services
barriers of ec
Security

Trust and risk

Lack of qualified personnel

Lack of business models

Culture

lack of public key infrastructure

Fraud احتيال

Legal issues

Barriers of EC