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Trends and Developments in Interlibrary loans and Document Delivery. Libraries Australia Forum. 20 October 2010. Katie Birch Portfolio Director – Delivery services katie.birch@oclc.org. Components of ILL. Libraries. What is ILL? Mass market or niche service? YouTube - j r hartley.

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trends and developments in interlibrary loans and document delivery

Trends and Developments in Interlibrary loans and Document Delivery

Libraries Australia Forum

20 October 2010

Katie Birch

Portfolio Director – Delivery services

katie.birch@oclc.org

libraries

Libraries

What is ILL?

Mass market or niche service?

YouTube - j r hartley

choice
Choice
  • “increasingly the mass market is turning in to a mass of niches. That mass of niches has always existed, but as the cost of reaching it falls – it’s suddenly becoming a cultural and economic force to be reckoned with.... many of these kinds of products have always been there, just not visible or easy to find.”
  • - Chris Anderson, The Long Tail
a quick show of hands
A quick show of hands
  • What type of material is requested via ILL?
    • Long Tail materials?
    • Popular resources?
top 10 titles
Top 10 titles

NUMBER 1

2750 Requests

2663 Holdings

$13.72 Amazon price

NUMBER 2

2672 Requests

2883 Holdings

$17.51 Amazon price

top 10 titles1
Top 10 titles

NUMBER 9

2317 Requests

1341 Holdings

Amazon price $18.68

users

Users

Library users, ILL users

generation y

“They are the Generation Y workers - bright, self-assured, multi-tasking, technology-savvy twentysomethings who have just descended upon the workplace in droves........ The bulk of this generation has grown up immersed in technology”

Generation Y

- http://www.asiaone.com/Business/Office/Learn/Story/A1Story20080511-64480.html

who is the end user
Who is the end user?
  • • Students • Academics • Children & Teenagers
  • • Parents • Adults • Senior Citizens
hydrophobia
Hydrophobia
  • Copy requests are usually supplied electronically
  • Returnables
  • “The running joke we have for those who are terrified of sending their ILL materials overseas is that they suffer from "hydrophobia”.  The definition of which is: a morbid dread of mailing books over large bodies of water.”
  • Credit to Bob Krall (UPenn) – originator of the term “Hydrophobia”
iso ill a living fossil1
ISO ILL – a living fossil?
  • Version 3 was vetoed a few years ago now
  • Version 2 remains as the current ISO ILL standard
  • The IPIG is no more
  • Not aware of either NISO or ISO having any plans to replace it
  • Only 5% of WorldCat Resource Sharing traffic comes via ISO ILL
  • From 1 January 2011, the British Library will no longer accept requests via the ISOILL gateway, Artiso.
  • Remains successful in Australia, New Zealand, and Canada due to a national commitment to standards and interoperability
the language of ill
The language of ILL

Shipped

Idle

Check in

Returned

Cancel?

In process

Received

Renew

Chase

Pending

Reasons for no

Not supplied

Cancel pending

Cancelled

Lost

slide26

Data

No longer the bastion of the library

create system wide efficiencies in library management multilingual worldcat

36%

1998

53.8%

2009

Create system-wide efficiencies in library managementMultilingual WorldCat

Percentage of Non-English Records

199837.5m records

23.9 m

2.3 m

2.2 m

1.6 m

.8 m

.8 m

.7 m

.7 m

.3 m

.3 m

.2 m

.2 m

2009117.2 m records

64.3 m

8.5 m

17.9 m

4.5 m

2.8 m

2.3 m

4.3 m

2.1 m

1.9 m

1.1 m

2.9 m

1.2 m

Total Records

English

French

German

Spanish

Japanese

Russian

Chinese

Italian

Latin

Portuguese

Dutch

Hebrew

enhanced sharing of articles
Enhanced sharing of articles
  • Enhanced workflow for licensed journal articles
  • *New* OCLC KnowledgeBase integrated with WorldCat
    • Data ingest being developed for SFX and Serials Solutions initially
    • Used to configure links to licensed articles
  • *New* License Manager
  • WorldCat Resource Sharing and ILLiad
  • (No additional subscription required)
getting started with enhanced article sharing
Getting started with enhanced article sharing
  • Step 1 - load your licensed content holdings in to the Knowledge base
  • Step 2 – set your licensing rules
  • Step 3 – configure FirstSearch Admin
direct request profile setup
Direct Request Profile Setup

New profile option in Direct Request Profiles for borrower to select preference for articles in Electronic format

lending request
Lending request

Multiple OCLC numbers will be displayed

Deep link to article

multiple collections multiple holdings
Multiple collections – multiple holdings

Nature Publishing Group Print and send

WilsonSelectPlusPrint and scan

Cambridge Group Print only

Ingenta hybrid colllection Print and send

LHR Summary for 444556: v.1-(1972)

Lending Policies: Unknown/Unknown

LHR Summary for 88899: v.1-v.4 (1972-1975)

Lending Policies: Unknown/Unknown

lending request1
Lending request

Support ILL OK, ILL No and Silent.  We will allow the library to tell us how they define Silent. 

If silent = No, Silent results will not be used. 

If Silent = Yes, Silent results will be used.

penn state experiences
Penn State experiences
  • During the DRA trial Penn State had 194 article borrowing requests that went through “direct request” and were filled by a lender on the first oclc string.
  • Of the 194, 131 (67.5%) were received within 1 day.
summary
Summary
  • Interlibrary loan and document delivery’s primary objective is about getting the user what they want – whether it’s Long Tail material or meeting demand for popular resources.
thank you

Thank You!

Questions?