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Ariel and Desktop Document Delivery OHSLA February 26, 1999 Cindy Cunningham Presentation Overview What is Ariel? Requirements Internet access Equipment, software Pros & Issues OHSU experience Desktop delivery options What is Ariel ® ?

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ariel and desktop document delivery

Ariel and Desktop Document Delivery

OHSLA

February 26, 1999

Cindy Cunningham

presentation overview
Presentation Overview
  • What is Ariel?
  • Requirements
    • Internet access
    • Equipment, software
  • Pros & Issues
  • OHSU experience
  • Desktop delivery options
what is ariel
What is Ariel®?
  • Ariel is a software package developed by the Research Library Group (RLG)
    • allows scanning and transmission of documents via the Internet
      • FTP
      • E-mail
ohsla survey
Direct v.s. Dial-up Internet Access

Direct Access

State Library

12 hospital libraries

3 academic libraries

1 research library

Dial-up Access

2 hospital libraries

Using Ariel

State Library

2 academic libraries

WSU, Vancouver

COCC

OHSLA Survey
ariel internet requirements windows version 2 x
Ariel® Internet RequirementsWindows® Version 2.x
  • local area network with direct high-speed connection to the Internet (T1)
  • to use FTP, a permanent IP address for the Ariel PC (usually through an Ethernet LAN)
  • To use e-mail, a POP3 account
ariel internet requirements windows version 2 x6
Ariel® Internet RequirementsWindows® Version 2.x
  • Using Ariel over low-speed or dial-up connections to the Internet not recommended
      • even compressed files take a long time to transfer
      • may be difficult to obtain static IP address from ISP
      • users who dial up for FTP must be connected while scanning
ariel equipment requirements windows version 2 x
Operating system: Windows95™,98™ or WindowsNT™ 4.0

CPU: 80486 66 MHz (Pentium)

RAM: 16 MB RAM upgrade (32 for NT)

Hard drive: 25 MB

Operating system: Windows95™,98™ or WindowsNT™ 4.0

CPU: 333-400 MHz (Pentium)

RAM: 2 x 32 MB RAM upgrade

Hard drive: 6 GB

Ariel® Equipment RequirementsWindows® Version 2.x
ariel equipment requirements windows version 2 x cont
Floppy drive: 1 3.5" drive /CD ROM

Printer: Windows-compatible

Scanner: SCSI interface; ISIS driver, 600 dpi. ADF

Floppy drive: 1 3.5" drive /CD ROM

Printer: Windows-compatible

Scanner: SCSI interface; ISIS driver, 600 dpi. ADF

Ariel® Equipment RequirementsWindows® Version 2.x (cont.)
ariel pros
Ariel® Pros
  • uses off-the-shelf products
  • user-friendly interface
  • high quality images
  • multitasking
  • no “real time” constraints
  • saves telecom/postage charges
  • online help/technical support
hospital library delivery issues
Hospital Library Delivery Issues
  • Financial Commitment
    • regular equipment upgrades
    • workload issues for small libraries
    • increasing end-user expectations
  • ISM support
    • implementation/ongoing support
    • firewall/Security Issues
      • Open ports/closed ports
hospital library delivery issues cont
Hospital Library Delivery Issues (cont.)
  • Desktop Delivery
    • Loansome Doc/Internet Delivery
    • Conversion/End-user education
ariel experience oregon health sciences university
Ariel® ExperienceOregon Health Sciences University
  • 1992 - OHSU Installation (PORTALS)
  • 1993 - Pilot/implementation
  • 1994 - Equipment/software upgrade
  • 1997 - Equipment/software upgrade
  • 98/9 - Desktop delivery pilot
ariel workflow issues oregon health sciences university
Ariel® Workflow IssuesOregon Health Sciences University
  • The up-side
    • Ariel preferred delivery/receipt
    • >24 hr. turnaround
    • large cohort group
    • workroom setup
      • copiers, 2 OHSU/Ariel workstations
      • close proximity to stacks/other sites
      • predominance of requests for journal articles
ariel experience workflow issues oregon health sciences university
Ariel® Experience Workflow IssuesOregon Health Sciences University
  • The down-side
    • No respect
    • Scan/send vs. copy/send
      • dictated by volume/time/materials
      • Scan/copy difference diminishing
    • New technologies
      • face-up scanners
      • digital copiers
ariel resources
Ariel® Resources
  • local ISM team
  • peers
  • arie-l listserv
  • http://www.rlg.org/ariel.html
  • rlg technical support 1-800-537-7546
ariel pricing windows version 2 x
Ariel® Pricing Windows® Version 2.x
  • full package for both scanning and printing
  • print-only package for receiving and printing on a PC without an attached scanner
  • site licenses and consortial purchases are also possible
document delivery options 1
Document Delivery Options (1)
  • TIFF file delivery (Ariel®)
    • Items received via the Internet from libraries across the country and around the world via the Ariel® document delivery system can be delivered as TIFF file attachments to GroupWise e-mail accounts.
ariel ohsu desktop delivery pilot project tiff file delivery
Advantages:

Documents forwarded “as is” to GroupWise accounts as e-mail attachments

Little staff intervention required

Quick turn-around

Disadvantages:

Windows® users need to download/ install TIFF viewer

End-user coaching required

No easy viewer for Mac users

Ariel OHSU Desktop Delivery Pilot Project TIFF File Delivery
document delivery options 2
Document Delivery Options (2)
  • TIFF file conversion to PDF (Ariel®)
    • Items received via the Internet from libraries across the country and around the world via the Ariel® document delivery system can be converted from TIFF to PDF files by Library staff or re-scanned and sent as e-mail attachments to GroupWise accounts.
tiff pdf file delivery summary
Advantages:

Most end-users already have Adobe Acrobat™ Reader installed

Little end-user coaching required

Software readily available for downloading

Disadvantages:

Conversion/re-scanning - requires more staff intervention (v.s. photocopying)

Possible increased turn-around time

Possible translation errors

TIFF/PDF File Delivery Summary
document delivery options 3
Document Delivery Options (3)
  • Scan and send PDF files
    • Documents requested from the OHSU Library collection through Photocopy or Loansome Doc Services can be scanned as PDF files by Library staff and sent as e-mail attachments to GroupWise accounts.
scan send pdf files summary
Advantages:

Most end-users already have Adobe Acrobat™ Reader installed

Little end-user coaching required

Software readily available for downloading

Disadvantages:

More “labor-intensive” than photocopying

Possible increased turn-around time

Scan/Send PDF Files Summary
ohsu desktop delivery pilot project
OHSU Desktop Delivery Pilot Project
  • Requirements
    • Retrieve and print a “test” document
    • “Register” for the pilot by sending a request to participate to cunningc@ohsu.edu.
    • Submit real or “trial” requests and complete a brief evaluation form at the end of the pilot
ohsu desktop delivery pilot project27
OHSU Desktop Delivery Pilot Project
  • Procedure
    • Participants submitted requests and were sent PDF files via email when docs could be scanned directly
    • Requests received via Ariel were scanned and resent
    • Required end-user education despite screening
ohsu desktop delivery pilot project28
OHSU Desktop Delivery Pilot Project
  • Outcomes
    • 52 documents were delivered in PDF format during the month-long pilot
    • Participants were very enthusiastic about this service
    • Need to resolve technical/pricing issues and roll out as full service
conclusions
Conclusions
  • Hospital libraries are ready to begin using Ariel for document delivery
    • Advantage in organizing consortial software purchase
  • Improved customer service
  • Increasing demand for Internet delivery (Loansome Doc)