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Tennessee Project Titan Town Hall Meeting – Dynamics CRM Overview

Tennessee Project Titan Town Hall Meeting – Dynamics CRM Overview. Mid-America Consulting Group. Started by Former Big 6 Consultants, 1986 Consulting and Large Scale Systems 1986+: Multi State Systems Integration Services 1996+: Internet Based Services

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Tennessee Project Titan Town Hall Meeting – Dynamics CRM Overview

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  1. Tennessee Project Titan Town Hall Meeting – Dynamics CRM Overview

  2. Mid-America Consulting Group • Started by Former Big 6 Consultants, 1986 • Consulting and Large Scale Systems • 1986+: Multi State Systems Integration Services • 1996+: Internet Based Services • 1998+: Case Management and Health Related Services (An Innovative First) • Supplier Data Management Services • Certified Microsoft Dynamics Partner • Local Board of Directors • Offices: OH, CA, NY, • Developed Web-Based , Security Solutions Including: • Microsoft Dynamics xRM/CRM – Health and Human Services • SupplierGATEWAY® – Supplier Data Management • ProviderGateway™ - Human Services Connectivity Systems • Referral Valet™ – Healthcare and Social Services referral Network

  3. A Long History of Successful Public Sector Customer Relationships • Implement Large Scale Information Systems • Proprietary Solutions and Tools for Government Improvement • Microsoft Health & Human Service Partner of the Year • Microsoft CRM/xRM Health Care Partner to the Year • Microsoft Inner Circle & Presidents Club 2011 & 2012 • 2012 Microsoft Public Sector Partner of Excellence • Top State and Local Microsoft Sells Partner 2011 & 2012 FY

  4. Mid America Customers

  5. Microsoft Dynamics CRM2011: End-to-End Solution Browser Mobile PC Contact Management Case Management Outreach Extended xRMApplications • RELATIONSHIPS | INTERACTIONS | PROCESS | INSIGHTS • xRM Framework – Intuitive, Secure, Configurable, Extensible

  6. Microsoft Dynamics At a Glance Over 30,000 Customersfrom Small to Enterprise Over 2,000,000 Usersin more than 80 countries &40Languages Over 65%of new CRM customer adds are Online Forrester CRM Wave Report Over 100 Service Providershosting Dynamics xRM Over 1,200 Partnerswith xRM Competency Gartner SFA Magic Quadrant

  7. Transforming Productivity - CRM Anywhere Management Service Marketing Extended CRM

  8. One Platform: Many Applications Employee Mgmt Investigation Mgmt Case Mgmt Professional Licensing Public Records Tracker Call Center s Grant Mgmt

  9. Contacts – A Standard Feature

  10. Lists - A Standard Feature

  11. Forms - A Standard Feature

  12. Familiar Office Interface – A Standard Feature

  13. Drilldown Charts/Filters/Search – Standard Feature

  14. Reporting, Metrics, Graphs – Standard Features Secure flow of information through reporting and data access

  15. Queues, Alerts & Notifications – Standard Features

  16. Workflows (Manual/Automated/Guided Processes)

  17. Security (Role-Based, Hierarchical, Field Level Success Factor: Proper Organization and Business Unit Design to Support State or Region or Provider or Constituent Design Model

  18. Full Audit Trail – A Standard Feature

  19. Thank You Any Questions?

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