General Education Office

1. General Education Office HM.316 / LA2401 English for the Hotel Business Unit 1: Types of Accommodation

2. Brief History • Hospitality is the term generally associated with hotels and restaurants. • Hospitality is derived from HOSPICE meaning “house of rest for travelers”. • Accommodation industry A wide array of lodging facilities from luxurious resorts to modest bed and breakfast (B&B) establishments. • Food and beverage industry Food service is offered at a variety of facilities including transportation terminals, airplanes, trains, ships, and attractions.

3. From Antiquity to the Middle Ages • The history of hotels is intimately connected to that of civilizations. • Greeks developed thermal baths in villages for rest and recuperation rest restore (restaurer) restaurant • Later, the Romans built mansions to provide accommodation for travelers on government business. • Later, caravanserais appeared, providing a resting place for caravans along Middle Eastern routes.

4. From Antiquity to the Middle Ages • In the Middle Ages, monasteries and abbeys were the first establishments to offer refuge to travelers • Inns gradually appeared in most of Europe.

5. The Start of the Hotel industry • In France, at the beginning of the 15th. century, the law required that hotels keep a register. • Around 15th Century thermal spas in Carlsbad and Marienbad in Bohemia • During 15th Century, more than 600 inns were registered in England • At the end of the 1600s, the first stage coaches with a regular timetable started operating in England • The industrial revolution the 1760s, led to construction of hotels everywhere, inEngland mainland Europe, in America.

6. 18th and 19th Centuries Hotels • First hotels and restaurants • Between 1860 – 1900 in London, the Langham, the Savoy, Claridge’s opened • The Ritz opened in Paris (1898) • The Algonquin opened in New York City (1902) • Hotel innovations • Holiday resorts began to flourish along the French and Italian Rivieras. • In Japan, Ryokan guest houses gained popularity • In India, the government-run Dak bungalows provided reliable accommodation for travelers

7. 19th - 20th Century • Hotel innovations • The New York Hotel was the first to be equipped with private bathrooms • In 1880, the Sagamore Hotel on Lake George in the state of New York was • the very first to provide electricity in all its rooms. • The first schoolfor hoteliers was founded in, Switzerland in 1893 . • The Netherland Hotel in New York City then became the first to provide all • its guests with their own telephone. • In the sixties, new tourist resorts flourished around the Mediterranean, • from Spain to Greece and from the Balearics to Yugoslavia. • 1970 saw the beginning of the construction of hotels for business people • The third boom in the hotel industry began in 1980’s

9. First Hotel in Bangkok? 1887 Today 1961

10. Objectives The objectives of this unit are…. 1. Language Focus: Giving Opinions 2. Vocabulary Focus: Accommodations The purpose of this unit is to ensure familiarity with the basics of the hotel industry using English vernacular, terminology, and jargon.

11. Types of Accommodation Look at these pictures and identify the types of accommodation… Bed-&-Breakfast (B-&-B) Hostel Boutique Hotel Guest House Private Home Hotel Lodge Resort Self-Catering Boutique Hotel Guest House 1. 2. Hostel 3. 4. Resort Self- Catering Lodge Private Home 5. 6. 7. 8. Hotel 9. B-&-B

12. Types of Accommodation  Know the different types of accommodation. Bed-&-Breakfast Private home in which guests can be accommodated at night in private bedrooms (which may or may not have private bathrooms). Owner or manager lives in the house or on the property. Public areas of the house, e.g., kitchen/living room may allow limited access for guests, Business may be run as a secondary occupation. Breakfast is included in the price (generally either continental or full-English). Other meals may be available by arrangement. Backpacker Hostel Aimed at the budget traveler (backpacker) and generally attracts a younger guests. Bedrooms are in a dormitory style (shared) Bathrooms are shared(although private bedrooms may be available). Light meals may be available in addition to the room rate.

13. Types of Accommodation • Boutique Hotel • 5 star establishment providing all the features and facilities of a normal hotel, in a unique, exclusive style, intimate, usually luxurious • Generally small, (100-150rms max.) feature top class service and are marketed to the affluent. • Guest House • Private home which has been converted for the dedicated and exclusive use of guest accommodation. • Public areas for exclusive use of the guests. The owner or manager either lives off-site, or in an entirely separate area within the property. • Offers a wider range of services than a B&B, and usually caters for all meals.

14. Types of Accommodation • Hotel • Generally largest of all accommodation types. • Common reception area (lobby) and rooms generally open directly onto a hallway. • On-site restaurant and other facilities are more accessible to the public • Wide range of guest services are available, such as room service. • Hotels are often members of larger hotel groups, and a similar accommodation experience may be available in different establishments within the group. • Lodge • Located and designed - feeling closely in touch with nature. • Features natural materials and coloring such as wood, stone and thatch. • Outdoor experience should be offered at the lodge, such as guided walks, game drives, etc.

15. Types of Accommodation • Private Home • Private home (not full time) • available for rental, often during peak tourism seasons • Resort • Spread out collection of single or double story accommodation units. • Similar to a hotel in that it offers a wide range of facilities. • Units may be rented and available on time-share. • Usually in natural location • Self-Catering • Same as other accommodation types • Has fully equipped kitchen, including fridge, stove, cutlery, crockery, cooking utensils, cleaning equipment, etc. • Kitchen should be for the exclusive use of the guests, not shared.

16. Types of Accommodation • Using the vocabulary cards provided, • Group the TYPE OF ACCOMMODATION and the DESCRIPTIONS Bed & Breakfast The public areas of the house, such as kitchen and lounge have either limited access for guests, or are shared with the host family to some degree.

17. Types of Hotel • City Centre • Country House • Airport • Casino • Motels • Convention • Economy/Budget

18. THE EMPRESS - HOTEL & CONVENTION CENTRE Facilities include international restaurants and bars, world-class convention facilities and superlative service.

19. THE EMPRESS - HOTEL & CONVENTION CENTRE The low-rise complex ECC (Empress Convention Centre) opened in January 2008. It is an ideal venue for productive, stimulating and rewarding engagements.

20. Elegant Luxury in the Heart of Bangkok The 5-star Amari Watergate Hotel enjoys a very central location close to Sukhumvit and Siam Square, Bangkok's most exciting shopping and commercial districts. This Bangkok hotel offers supreme comfort and convenience with easy access to both Skytrain and the Airport expressway. The Amari Watergate

21. Novotel Bangkok Suvarnabhumi Novotel Bangkok Suvarnabhumi Airport • is 24-HourFlexi - with no set check in time, • arrive when suits you and checkout 24 hours later. • just 5 minutes drive with our 24-hour complimentary shuttle service • connect to the Airport Link to the city centre just 15 minutes by Express line, both connected to the skytrain

22. Accommodation Preferences One of the most important points for hotels to remember about their guests are what different types services guests prefer. For example… Large Rooms Small Hotels Good Facilities Friendly Staff Near Town Centre Efficient Service What services do you think these people prefer…? Turkish Sales Director Travel Writer Research Scientist Retirees Have a listen and find out…. Mark on your worksheet…..

23. Giving Opinions Guests at a hotel will often be ready to give their opinions about everything from the quality of front desk service to the food they eat. We often start our opinions using the phrase “In my opinion…”, but there are other phrases as well…I think most of the big hotels are so impersonal. For me, the ideal hotel has big rooms with comfortable beds. If you ask me, a hotel that doesn't make you feel really special….

24. Giving Opinions We usually give our opinions when answering the question: “What do you think of…?”(See worksheet Ex 2a) Ex 2b: Number the ‘opinion phrases’ in the correct order (from 1 – like most to 10 - like least) These are the common phrases to express your opinion of something: I love… I enjoy…I’m not too keen on… I like… I’m fond of…I dislike… I hate… I don’t mind…I can’t stand…

25. Giving Opinions But how do you know which phrase to use? Look at this gauge of opinion phrase use…

26. Hotel/Accommodation - Word Study • Working in groups of 2 or 3, • Divide the following words into four groups. • Compare your groups with another pair. • The Group Titles are: Adjectives, Facilities/Amenities, Booking / reservations, Accommodation Types • Write the words on your worksheet. (Exercise 3) stables trail elaborate

27. Accommodation Preferences Look at the word list and match them with the correct pictures. 1. 2. 3. 4. 5. 11. 12. 13. 14. 15. 16. golf- course reservation comfortable elegant fireplace simple attractive luxurious sturdy splendid lounge 6. 17. 7. 18. 19. 8. 20. 21. 9. 22. 23. 10. 24. coffee shop campsite trail cabin price stables rustic fee parking suite tent elaborate rate

28. Advertising Material There are many different types of advertising material that hotels, restaurants, and tour agencies can use to market their business…

29. Advertising Material Match the pictures with the type of advertising material… brochure flyer leaflet article poster billboard Internet 1. 2. Internet 3. flyer 4. billboard 5. poster article 6. leaflet 7. brochure

30. Advertising Material How do we use advertising material to market a hotel? Look at this picture of Yosemite National Park, in California. What type of accommodations do you think a hotel would have in a place like this? What type of accommodations would you prefer if your were going to stay in a hotel in Yosemite? Read the information from a guidebook about available accommodation and complete the table in Ex 4.

31. Listening • Listen to two telephone calls to the California Travel Bureau in London. • Complete the information in the chart provided (on P4). California Travel Bureau01-02203-555

32. Hotel Information We often use adjectives to describe something. This is especially important when describing accommodations… spacious gorgeous superb comfortable marvelous friendly lively amazing splendid magnificent stunning wonderful “The view from my terrace is splendid!” Sometimes the opinions are about how something looks… oval arched flat slopping “The room has arched windows.” Look at some more helpful adjectives…

33. Hotel Accommodations Look at some of these hotel amenities… FacilitiesIn-Room AmenitiesServices golf course air conditioning airport shuttle laundry king-size bed dry cleaning pool kitchenette room service sauna mini-bar currency exchange Now think of adjectives for describing these amenities… “It’s a splendid single-room with a big king-size bed and a hot sauna.” “Does the hotel have a children’s pool and timely room service?”

34. The Passage Samui Villas and Resort • Look at the website descriptions of The Passage Samui Villas and Resort • What information can you find out about: • size and location?   • types of accommodation?   • the environment?   • the accommodation design?

35. Related Terminology Safari Homestays Farmstays Time shares Cruise

36. Summary Today you have learned about: • History of Hospitality Industry • Types of Accommodation • Types of Hotel • Describing Features of Hotels • Expressing opinions (likes/dislikes) • Methods of Advertising