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Construction’s for Specific Situations

Construction’s for Specific Situations. Organization : Negative message to clients/customers. When you have a reason the audience will accept, give the reason before the refusal. Then give the negative information Present an alternative End positive Downplay the emotion. Neutral tone.

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Construction’s for Specific Situations

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  1. Construction’s for Specific Situations

  2. Organization: Negative message to clients/customers • When you have a reason the audience will accept, give the reason before the refusal. • Then give the negative information • Present an alternative • End positive Downplay the emotion. Neutral tone.

  3. Organization: Negative to superiors • Define the problem. • Tell how it happened. • Describe the options for fixing it. • Recommend a solution & ask for action. Downplay the emotion. Neutral tone.

  4. Organization: Negative messages to peers and subordinates • Describe the problem. • Present an alternative. • As for input or action. Downplay the emotion. Neutral tone.

  5. Delivering Sensitive and Negative News Writing that Works (2010). Oliu, Brusaw, & Alred

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