Defining Organizational Effectiveness. George Mitchell Transnational NGO Initiative, Moynihan Institute of Global Affairs, Syracuse University April 6, 2010. Organizational Effectiveness: Overview. Lack of simple , accessible , relevant and credible information about NGO effectiveness
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Transnational NGO Initiative, Moynihan Institute of Global Affairs, Syracuse University
April 6, 2010
“to be effective in [DELETED] is to deliver services and assistance to the people of [DELETED] at low cost”
“The uh, amount of money that’s actually getting to the, to the field dedicated to the programs…and secondarily the actual impact of projects that you can quantify.”
“…we can’t determine the outcomes, so we measure products. We, we measure outputs. What is sent over you know, what its purpose is, where it goes. We don’t necessarily know how many people it will effect…you can measure success primarily by your outputs.”
“our best ace card is our efficiency in terms of how we, we have a low overhead”
Goal attainment, promise-keeping, program evaluation
Functional expense ratios, accounting for outputs
But we accomplished everything we promised…
Your organization is ineffective! Your overhead is too high!
Definition: maintenance of normal functional expense ratios, etc.
Disclosure: financial information, much of it relying on discretionary classification
How can NGOs disclose more helpful information about organizational effectiveness to stakeholders?