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Henrik Artman Computer Science and Communication KTH, Royal Institute of Technology

Communicating the Future Business: A Procurement Organizations Understanding of their Role in Systems Development. Henrik Artman Computer Science and Communication KTH, Royal Institute of Technology Fredrik Anderson The Swedish Enforcement Authority. The Problem Dissonance. The problem;

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Henrik Artman Computer Science and Communication KTH, Royal Institute of Technology

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  1. Communicating the Future Business:A Procurement Organizations Understanding of their Role in Systems Development Henrik Artman Computer Science and Communication KTH, Royal Institute of Technology Fredrik Anderson The Swedish Enforcement Authority

  2. The Problem Dissonance • The problem; • Suppliers are not in charge of organizational change • Most changes are specific • Certification might be superfluous • The dissonance; • Suppliers are meant, by tradition, to have the UCD-competence • Suppliers often have problem in integrating UCD in general processes • Swedish authorities are required to delineate between procuring and development organizations

  3. Our Research Program • To study actual procurement and UCD • To present a model for activating procurer organizations in systems development • Our research in this study: • Make an inventory of perceived problems in procurement • Make a vision of future procurements • To make a plan for communicating a forthcoming procurement

  4. Method • Future workshop: • a) Problem inventory • b) Vision/ideal scenario of how these problems are to be dealt with • c) Plan for getting there • Aim: • preparing the group to concretely handle and plan for a future procurement based on known problems and a vision of a seamless implementation • 10 people in management position • 3 sessions X 4 hours • Secret envelopes introduced

  5. Results: Problem Inventory • Mind ghosts – historical experiences, informal power structure • Strategy - higher management, beyond control • Business process – who knows the best • Project – follow up, roles, responsibility • Use-situation – concrete problems for the user • Analysis • Roles and communication: more distinct • Business: new models will be hard-won • Responsibility: not rely on IT-competence • Communicate their intentions more distinctly!

  6. Results: Vision • Instrumental: Goals • Cohesiveness: Distinct roles, straight-communication • Attitude: Have fun! • Developed models • Train-model – as fast as a train • Usability-design – system of your dreams • Power – knowledge and power

  7. Results: Communicating the Future Business • Discussing the models • ”communicate your knowledge of the train journey to the system of your dreams” • One hour preparation to organize a speech • The head-manager had problems in articulating the plan for the group

  8. Discussion • Content • Gave a great palette of problems • Dream of control and power • Problems in articulating the intentions and their ideas • E-service and User-involvement • Vexed Circle – the problem of historical failures • Involving users in more strategic planning of e-services • Method • Problems with illustrating ideas • Secret envelopes worked fine in concretizing problems

  9. This is the end… • ? • ! • Thanks for listening!

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