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Home Base Project Status Week Ending February 7, 2014

Home Base Project Status Week Ending February 7, 2014. February 11, 2014 Webinar. Weekly Home Base Project Status — PowerSchool. Weekly Home Base Project Status. Successes and Recent Accomplishments Major Attention Areas Calendar – Future Updates/Releases

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Home Base Project Status Week Ending February 7, 2014

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  1. Home Base Project StatusWeek Ending February 7, 2014 February 11, 2014 Webinar

  2. Weekly Home Base Project Status — PowerSchool

  3. Weekly Home Base Project Status Successes and Recent Accomplishments Major Attention Areas Calendar – Future Updates/Releases Professional Development and Training Schedule

  4. Successes and Recent Accomplishments – PowerSchool / Clusters Completed development and quality assurance necessary to promote the following into production over maintenance weekend: • PS Release 7.10.0.1 • NC State Compliance Reporting Release 14.1.3.2.0 (includes PMR/GRS, AIG and DropOut) • Additional Staff Roles (updated Code Set) • Enterprise Controller (Added code sets for Course and Sections - Delivery Mode, CTE Level, Third Party Provider, External Provider, Post Secondary Institution Codes and updated sort order for Course Lengths) • Staff Vehicles

  5. Major Attention AreasPowerSchool / Clusters

  6. Major Attention AreasPowerSchool / Clusters

  7. Major Attention AreasPowerSchool / Clusters

  8. Major Attention AreasPowerSchool / Clusters

  9. Calendar – Future Updates/ReleasesPowerSchool / Clusters

  10. Calendar – Future Updates/ReleasesPowerSchool / Clusters

  11. Professional Development & Training Schedule - PowerSchool / Clusters PowerSchool Scheduling training is well underway http://www.nc-sis.org/calendar_February.html Home Base Symposium is February 17-19: http://www.nc-sis.org/symposium14.html. Early Registration ended February 7.

  12. Weekly Home Base Project Status — Schoolnet & OpenClass

  13. Successes and Recent Accomplishments – Schoolnet • Pearson implemented changes in web caching this week that resulted in marked improvements in Schoolnetsystem performance. Many LEAs reported that the system was significantly more responsive than it has been in recent weeks. • Many LEAs reported issues this week getting a “Service is Unavailable” error when attempting to access Schoolnet. Pearson identified and corrected the issue, which was tied to the single sign-on solution (SSO). • Pearson successfully added 5 additional web servers. • Schoolnet performance has been stable for several days now. Users will continue to see incremental improvements in Schoolnet performance over the next few months.

  14. Major Attention AreasSchoolnet

  15. Calendar – Future Updates/Releases

  16. Calendar – Future Updates/Releases

  17. Professional Development & Training Schedule – Schoolnet & OpenClass For more on professional development and training, please see http://www.ncpublicschools.org/homebase/training/schedule/and http://bit.ly/12txEvM.

  18. Weekly Home Base Project Status — Educator Evaluation System & Professional Development

  19. Successes and Recent Accomplishments – Educator Evaluation System Professional Development Tool Pilot #1 • Over the last several months, many LEAs have reported intermittent problems getting an “openSAML: Fatal Exception” error. Truenorthlogic identified and corrected the root cause of this issue and continues to monitor SSO connections. • Many LEAs reported issues this week getting a “Service is Unavailable” error when attempting to access the Educator Evaluation System. Pearson identified and corrected the issue, which was tied to the Pearson single sign-on solution (SSO). • Provided the ability for district Educator Evaluation administrators to reset user passwords for the direct login access. • Continued delivery of the second pilot course which runs through March 2014. • General rollout of the Professional Development System to all LEAsis scheduled for April 2014.

  20. Major Attention AreasEducator Evaluation System

  21. Calendar – Future Updates/Releases

  22. Professional Development & TrainingSchedule – Educator Evaluation System & Professional Development For more information about professional development and training, please see http://www.ncpublicschools.org/homebase/training/schedule/and http://bit.ly/12txEvM.

  23. Weekly Home Base Project Status —Home Base Support Center (HBSC)

  24. HBSC - Weekly Performance IndicatorsIncident Management Weekly Submitted vs. Resolved Home Base Tickets Outstanding Ticket Resolution - (pre 1/10/14 submissions)

  25. HBSC - Weekly Performance Indicators Call Center Weekly Calls - % Home Base calls reaching an agent - (HBSC staff answer other telephone support requests in addition to Home Base) Weekly Home Base Calls – Average Wait Time

  26. HBSC - Weekly Performance Indicators • Weekly Backlog • 285 tickets waiting to be picked up by HBSC or members of SME groups where tickets are assigned • Top Five Issue Categories for the Week • Marks • Security/Login • Instructional Tools/Content • PowerSchool Reporting • State Reporting • ** HBSC staff availability impacted by mandatory training from February 3rd through February 14th. HBSC staff will be facilitating sessions at Symposium, February 17th through February 19th.

  27. New online Weekly Project Status will be live beginning Feb. 17.

  28. Questions?

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