e-Government Activities

1. e-Government Activities Department of Public Service and Administration Republic of South Africa Portfolio Committee Briefing 28th August 2001

2. Background • The Constitution envisions a public service characterised by the following: • Promotion and maintenance of a high standard of professional ethics; • Fair, equitable and impartial provision of services; • Efficient and effective utilisation of resources; • Encouragement of public participation in policy-making; • Culture of transparency, accountability and development; • Sensitivity and response to people’s needs. The Presidential Review Commission report of 1998 recommended, among other things, a Public Service-wide ICT: • lead agency (i.e. resulted in creation of the State IT Agency ) • forum to co-ordinate and consolidate efforts for improved service delivery • Policy

3. Integrated public services Some of the Drivers Cost Pressure • Improving process efficiency through innovative ICT infrastructure, e.g. e-office • Integration of processes and systems Service Orientation Political Initiatives • Public services available at all time (24/7) • One-stop-shop for life events • Think big start small (e.g. strategy) • Modernising Government Partnering with Industry International Competitiveness • e-sourcing portals / e-procurement • Alternative financial models (e.g. PPP) • Education (e.g. e-learning, virtual campus) • Benchmarking

4. Examples of key areas in a citizen’s life that will require interaction with a Government Organisation. Birth Health Job Properties Environ Conditions Research Social Benefits Politics Death Education Transport Marriage National Defense Tax Investment Travel Communication Examples of key areas in a Business’ life that will require interaction with a Government Organisation. Incorporation Subsidy/ Funding Vehicle Human Resources Purchases Accreditation Politics Research Liquidation Finance Exports/ Imports Business Development Sales Administration Corporate Citizenship Communication Statutory Requirements Integrated Service Delivery - around Life events of natural/legal persons Source : Team Analysis

5. Seamless Services around a Citizen/Business Register or Submit Information Obtain Information Pay for Services • School Attendance • Marriage • Unemployment Insurance • Tax Returns • Voters Role • File Police Reports • Death • Legal Advice / Legal Aid • Job Opportunities • Self Help / Counselling • School / Tertiary Institutions • Elderly Care • Overseas Travel • Public Transport Schedules • Hospital Services • Emergency Medical Advise • Traffic Conditions • Municipal Services • Traffic / Police Offences • Licence Renewal Examples Seek Opportunities Make an Application • Employment • Training / Skills Upgrading • Business • Export • Tender Opportunities • Learners License • Drivers License • Identity Document • Passport • Permits • Pension Benefits • Welfare Grants • Government Housing • Govt. Subsidies

6. Definition of e-Government Gartner Group defines e-Government as the - continuous optimisation of government service delivery, - constituency participation, and - governance by transforming internal and external relationships through technology, the internet and new media. Source: Gartner Group

7. Six phases of e-Government One-Stop Services Comprehensive corporate transformation to e-government Clustering of services Personalized portals Multi-purpose portals 6 2-way transactions 5 4 Information provision 3 2 1 Degree of corporate transformation Source: Deloitte Consulting 2001

8. Lowered Costs Increased Productivity e-Government Business Case Citizen Convenience Information Security Economies-of-Scale Less Duplications Interoperability e-Government Business Philosophy www.publicsrvice.gov.za Giving effect to Presidential Review Commission’s Report of 1998

9. Information Security FrameworkThe Information Security Framework seeks to address the following: • User Awareness Policy Guidelines • Appropriate Use Policy Guidelines • Internet Policy Guidelines • Data Access Policy Guidelines • Remote Access Policy Guidelines • E-Mail Policy Guidelines • Compliance Policy Guidelines • Security Incident Policy Guidelines • Network Security Policy Guidelines • System Security Policy Guidelines • Information 'Ownership' Policy Guidelines • Information Classification Policy Guidelines ISO17799 Benchmark Consulting on Draft Regulation Proposed ISF Handbook Founded on principles of the ISO 17799 standard

10. Interaction G2G Transaction Interaction e-Government Interoperability FrameworkModelled around the UK’s e-Government Interoperability Framework PS – citizens / businesses Typical offerings of public services Responsibility Construction permits, taxes, social services Local council Geodata, elections, car registrations District council Environment, emergencies (fire brigade, police), initiatives Provincial Government National Government. Statutory framework, passports, immigration Country legislation, structural support, subsidies Government organizations Global export regulations, financing International organizations Information

11. Interoperability Initiatives • Information Flow Architecture - to eliminate unnecessary duplications • Extended Mark-up Language (XML) schemas to define common entities (e.g. Citizen, Company, etc.) • Project with Dimension Data to register births and deaths at medical institutions and automatically update HANIS accordingly • Enabling the sharing corporate information, for planning, from different sources Modelled on UK’s e-GIF Proposed MIOS Handbook Consulting on Draft Regulation

12. Leveraging Economies-of-ScalesBuying Smarter, Cheaper, and Faster • Avoid current exploitations (e.g. license fees, pricing, etc.) • Limit current unscrupulous (hindering service delivery) appeals from vendors - through multiple award contracts • Introduce mechanisms to enable organs of state to buy cheaper, faster, and smarter (e.g. GSA type schedules negotiated by an ICT Common Service Provider as envisaged by the PRC) • Create centres of excellence for ICT-type Contract Management, Project Management, Specialised Skills,etc. • Develop and sustain local ICT, especially Black managed and owned, industry • Leverage strategic partners in enabling e-Government Modelled on USA’s GSA

13. Leveraging Economies-of-Scale - proof of concept • Public Service-wide license fees • Seat Management • Contract Management • Specialised Skills • Call Centre • G2G portal While Procurement Act and SITA Act are synchronised

14. Eliminating Unnecessary Duplications • Government IT Council - co-ordinating and consolidating e-Government efforts • Minimum Interoperability Standards - eliminates the need to duplicate • Completed Inventory of Government Information Systems • Full picture of Information Systems (i.e. Duplications, costs, vendor market share, skill base,etc) • Envisaging a Special e-Government Project Co-ordination Unit • Strategic e-Government projects will be co-ordinated centrally • Call Centre (i.e. voice, text, and transactional) • Public Service Portals (e.g. G2G, G2C, G2B, etc)

15. Conceive institutionalized way of engaging private sector, tertiary institutions, community based organization, etc. National plan, conceived by all role players, on access to ICTs Develop skills necessary to propel e-Government mode production Stimulate interest in re-engineering the back-office as a matter of priority Move towards results oriented framework (food on the plate principle) - pay for results not process Learning and sharing of experiences What is to be done?

16. Government IT Officers’ Council Giving effect to the Presidential Review Commission of 1998 to: “… co-ordinate and consolidate…” Public Service ICT efforts

17. Purpose - given the cost of ICT’s • Co-ordinate and Consolidate e-Government efforts in the Public Sector • Share experiences (i.e. good or bad) to avoid same or learn from others mistakes, and establish best-practice • Recommend policies, regulations, best-practice, etc. to the Minister of Public Service and Administration • Benefits to date: • Current Consultative Paper on e-Government Policy Framework • Draft e-Government Regulations (e.g. ISF, MIOS, etc.) • Identifying e-Government Projects with the greatest impact on service Delivery (e.g. G2G, Call Centre, ICT procurement, etc.)

18. Thank You