slide1 l.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Developing TQM (Total Quality Management) culture using EFQM (European Foundation of Quality Management) model in Bestne PowerPoint Presentation
Download Presentation
Developing TQM (Total Quality Management) culture using EFQM (European Foundation of Quality Management) model in Bestne

Loading in 2 Seconds...

play fullscreen
1 / 11

Developing TQM (Total Quality Management) culture using EFQM (European Foundation of Quality Management) model in Bestne - PowerPoint PPT Presentation


  • 225 Views
  • Uploaded on

Developing TQM (Total Quality Management) culture using EFQM (European Foundation of Quality Management) model in Bestnet Ltd. Content of TQM approach. The goal Theory Methodology Practical work The conclusion. The goal (1).

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Developing TQM (Total Quality Management) culture using EFQM (European Foundation of Quality Management) model in Bestne' - cloris


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide1

Developing TQM (Total Quality Management) culture using EFQM (European Foundation of Quality Management) model in Bestnet Ltd.

content of tqm approach
Content of TQM approach
  • The goal
  • Theory
  • Methodology
  • Practical work
  • The conclusion
the goal 1
The goal (1)
  • The main goal of developing TQM (Total Quality Management) culture in the company is to ensure the fulfilment of customer needs and expectations, even go beyond the expectations.
the goal 2
The goal (2)
  • To find out enterprise’s strengths and fields that need the improvement;
  • To ensure a better position on the market;
  • To ensure enterprise’s bigger certainty of surviving in changeable competition conditions.
  • The formulation of the well-operating team;
  • Encourage the growth, development and profit of the enterprise.
methodology
Methodology
  • TQM (Total Quality Management)
  • Self-assessment

Their impact to the organization.

tqm total quality management
TQM (Total Quality Management)

Adoption of TQM principles entails satisfaction of all the interested parties (clients, employees, partners, society, owners) and general success of the enterprise.

tqm total quality management7
TQM (Total Quality Management)

When chosen TQM as the basic of the enterprise’s management system, the following principles must be implemented in company’s everyday work:

  • Orientation on the results;
  • Focus on clients;
  • Leadership and unity of goals;
  • The management based on processes and facts;
  • The evolvement and inclusion of the employees;
  • Continuous learning, innovation and improvement;
  • The evolvement of partnership;
  • Responsibility towards the community.
self assessment
Self-assessment

Helps to:

  • Bring out company’s strengts and areas that need the improvement;
  • Get the picture of whole system and notice important;
  • Start and implement new development projects;
  • Ensure enterprise’s systematic development.
practical work
Practical work
  • Development of self-assessment method
  • Implementation of the method+ interviews
  • Problematic areas and analysis
conclusion
Conclusion
  • Results of analysis;
  • Proposals for improvements;
  • Actions taken so far;
  • Future actions.