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This project explores GOMS (Goals, Operators, Methods, and Selection rules) analysis applied to the workflow of a telephone operator workstation. It aims to enhance user performance by identifying inefficiencies and optimizing task execution. The study further incorporates Fitts' Law principles to assess and improve input interactions, ensuring that operators can perform tasks with maximum speed and accuracy. The findings are relevant for designers seeking to refine human-computer interaction in telecommunication environments.
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GOMS • GOMS analysis of a telephone operator workstation • http://search.epnet.com/direct.asp?an=7307310&db=buh
A Project for you …Fitts’ Law Visit Tog’s website and do Tog’s quiz, designed to give you fitts! http://www.asktog.com/columns/022DesignedToGiveFitts.html