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Alpha Hospital

Explore the management of Alpha Hospital's vast intranet system, serving thousands of users daily with various databases and challenges, led by a dedicated team.

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Alpha Hospital

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  1. Alpha Hospital Julie Luu, Todd Trader, Todd Noble, Paul La

  2. Introduction • Largest hospital in the Seattle metropolitan area • over 500 administrators, 300 physicians, 3,200 nurses and nursing assistants • oversee 90,000 patients a year • over 5,042 web pages on our intranet site for our 7,000 users • intranet - most common means for 80% of our employees to access information Paul

  3. The People • Administrators • Physicians • Nurses • Nursing Assistants • Non-clinical staff Paul

  4. The Architecture • Databases • Our four major databases for the intranet site are human resources, payroll, library, feedback, and news • CMS (a content management server) • Stores internal documents • Checks out documents • Allows authorized individuals to make changes to documents • Intranet • The internal website of Alpha Hospital in which individuals can browse general and individual information Paul

  5. The Challenge • Majority of users are not technically savvy • Different policies apply to different work forces • For example, nurses do not start accruing vacation immediately. Instead they get a vacation dump after 6 months of service. • Majority of new hires benefits do not start until the 1st of the following month. For example, an employee hired on 2/15, her benefits will start on 3/1. • Except for residents, their benefits start on the date of hire • Disparate data sources from various legacy databases Paul

  6. Needs • Ability to easily access employee’s paycheck information on-line • Ability to search for policy specifically pertain to user’s job role Julie

  7. Alpha Team Roles • Julie - Schema Server Administrator • Paul - HR Manager • Todd Sr. - Payroll Manager • Todd Jr. - IT Manager Julie

  8. 1st Scenario An employee from Alpha Hospital wants to see her most current paycheck. Todd Sr.

  9. 2nd Scenario A senior physician at Alpha Hospital has just found out that his Saint Bernard was just hit by a car. He was searching for a policy that might allow him to take leave so he could attend the needs of his dear friend. Todd Jr.

  10. Sample Controlled Vocab.

  11. Recap • What did we do? • Why we did what we did? • Why we didn’t do what we didn’t do? • Why we didn’t do what we intended to do? • Why we did what we didn’t intended to do?

  12. Meeting Role Group’s Needs • Security/Privacy • Personalization • Up to date content • Quick access to information • Searching • Standards • Agreement between parties • Maintenance • Feedback Julie

  13. Questions???

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