1 / 11

Try Free Salesforce Service Cloud Consultant Real Dumps.pdf

Passcert provides the latest Free Salesforce Service Cloud Consultant Real Dumps which cover all the topics and you will be able to pass the exam easily in your first try.

cindertan
Download Presentation

Try Free Salesforce Service Cloud Consultant Real Dumps.pdf

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Service Cloud Consultant Free Dumps Salesforce Certified Service cloud consultant https://www.passcert.com/Service-Cloud-Consultant.html

  2. 1. Universal Containers is exploring ways to provide its customers with more self-service options in its new Customer Community to reduce the number of interactions with their contact center. Which two features should a Consultant consider implementing? Choose 2 answers A. Use a community template to set up their customer community. B. Enable web -to -case on their public website. C. Enable Live Agent in their community to chat with an agent. D. Add the Question action to Chatter in the community publisher. Answer: A,D Download Passcert Latest & Valid Service Cloud Consultant Free Dumps To Ensure Your Success

  3. 2. The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud. Which two solutions should a consultant recommend? Choose 2 answers A. Customer community B. Knowledge base C. Service cloud console D. Automatic call distribution Answer: A,B Download Passcert Latest & Valid Service Cloud Consultant Free Dumps To Ensure Your Success

  4. 3.Which solution can be used to improve call deflection? A. Knowledge base B. Community forum C. Assignment rules D. Web chat E. Case routing Answer: D Download Passcert Latest & Valid Service Cloud Consultant Free Dumps To Ensure Your Success

  5. 4. The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? Choose 2 answers A. Number of cases closed by self-service users. B. Average call handle time by team. C. Number of Knowledge articles created each month. D. Number of cases created using Communities by month. Answer: A,D Download Passcert Latest & Valid Service Cloud Consultant Free Dumps To Ensure Your Success

  6. 5. Universal Containers requires a scheduling solution that will allow Managers to coordinate service engineers across multiple Territories. What solution should a consultant recommend? A. Field Service Lightning B. Lightning Console C. Salesforce Mobile App D. Employee Community Answer: A Download Passcert Latest & Valid Service Cloud Consultant Free Dumps To Ensure Your Success

  7. 6. Universal Containers is planning to provide different levels of support to customers in order to ensure its Agents are working within the confines of the Service Level Agreement. Which feature should the Consultant consider? A. Omni-Channel B. Entitlements C. Case Escalation D. Case Milestones Answer: B Download Passcert Latest & Valid Service Cloud Consultant Free Dumps To Ensure Your Success

  8. 7.Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer. Which method should the Consultant suggest? A. Omni-Channel routing B. Standard Email-to-Case C. Web-to-Case forms D. On-Demand Email-to-Case Answer: B Download Passcert Latest & Valid Service Cloud Consultant Free Dumps To Ensure Your Success

  9. 8. The Support Manager at Universal Containers has determined that there are five common case types that are always resolved during the first call. Additionally, the support manager noticed that support agents are sending similar emails to the customer for each case. Which three solutions can a consultant implement to minimize the time it takes a support agent to create emails for these cases? A. Implement Quick Text B. Enable the Support Process for default email templates C. Implement Macros D. Implement Email-To-Case E. Enable the support setting for default email templates Answer: A,C,E Download Passcert Latest & Valid Service Cloud Consultant Free Dumps To Ensure Your Success

  10. 9. A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live. Which approach should be used for the data migration? A. Prepare, Plan, Test, Execute, Validate B. Plan, Prepare, Test, Execute, Validate C. Prepare, Plan, Validate, Execute, Test D. Plan, Prepare, Validate, Execute, Test Answer: D Download Passcert Latest & Valid Service Cloud Consultant Free Dumps To Ensure Your Success

  11. 10.Customer Support Agents are frustrated with how they interact with their current case management solution and have asked for a more streamlined way to manage and view cases. Which solution will improve productivity and allow the Agents to quickly create and view notes, log calls, update cases, and communicate with customers? A. Configure the Case highlights panel B. Add a Visualforce page to the Case layout C. Create Salesforce Classic Quick Action D. Configure Case Feed page layouts Answer: D Download Passcert Latest & Valid Service Cloud Consultant Free Dumps To Ensure Your Success

More Related