DAY TO DAY USAGE OF THE NETWORK for academic and administrative support (How we make it work)

1. DAY TO DAY USAGE OF THE NETWORKfor academic and administrativesupport(How we make it work) Presented by: Donnie Mize, Network Manager, FTCC Wanda Jones, Instructional Network Supervisor, FTCC

2. OVERVIEW OF THE NETWORK • Electronics • Software • Security • Redundancy • Backup

3. B a y N e t w o r k s A c c e l a r 1 2 0 0 NetBuilder II Nortel Accelar 8010 Enterprise Switch (Layer 3) B a y N e t w o r k s B a y N e t w o r k s Nortel Nortel BayStack 450 Business 10/100 Policy Switch Autosense 10/100 Switch Autosense (Layer2) (Layer3 aware) Radware Cisco 3810 Router Linkproof Load Balancer Electronics Nortel Accelar 1200 Switch (Layer 3)

4. SoftwareNetwork Management • Optivity • NMS 9.2.01 • NetID • Optivity Policy Service

5. Security

6. Redundancy

7. Backup

8. AutomationZENWORKS • Deployment of application installations and updates automatically over the network. • PC Inventory - Maintain record of all PC’s and applications assigned to users.

9. AutomationZENWORKS • Remote Control - Remotely access user computer to resolve problems. • Norton Ghost Utility – Maintain master image of users computer.

10. SECURITY • Implement, maintain and enforce security procedures to ensure the integrity of individual and institutional information. • Minimize the potential for fraud, misappropriation, unauthorized disclosure, loss of data or misuse.

11. CIS Security

12. EMAIL • GroupWise 5.5 –Admin, Staff and Faculty • GroupWise Client • Web Access • POP3 Client • Microsoft Exchange 5.5 – Students • Web Access • POP3 Client

13. DATA STORAGE • Over 3000 Gb of disk space spread across 45 servers.

14. BACKUP • Daily full backup of users data. • Daily backup of critical applications. • Two week tape rotation.

15. The Help Desk The role of the Help Desk is to help faculty and staff to be more productive through the use of the facilities we provide. • To offer prompt, courteous and efficient front-line assistance, with the aid of answering as many routine questions as possible. • To create work orders for users’ hardware/software problems. • To provide feedback within MIS about common user problems which may indicate the need for further action, documentation or a change in what we provide. • To record the details of a call and initial advice given so that we can refer to statistics and case histories if required.

16. TRAINING • General Concepts and Special Areas for Groups and Individual. • Advise and Send Users Packet (Manuals, Network Info, etc) 

17. Day to Day Usage of the Network in the Academic Labs • Main Campus and Remote Sites • Computer Classrooms/Labs (76) • Specialty Labs (Cisco; Language Lab; Cad Labs) • Open Labs (4) • Applications (300) • Network Servers • Local Hard Drive

18. Day to Day Usage of the Network in the Academic Labs • Server OS Support • Netware 5 • Windows NT 4.0 Server • Windows 2000 Advanced Server • AS/400 • Unix

19. Day to Day Usage of the Network in the Academic Labs • User Accounts (8000) • Mass User Management • Create all Student user accounts for Novell and MS Exchange email accounts from registration information. • Security • Individual user accounts. • Secured servers for applications and student data. • Use of NDS to set security level for users. • Data Storage • Provide network data storage for each student

20. Day to Day Usage of the Network in the Academic Labs • Application Deployment • Novell Application Explorer • Distribute both Local and Network Applications to users. • Maintenance and Support • Maintain the integrity of computer labs. • Pyzzo PCR Dist • Norton Ghost Utility

21. DAY TO DAY USAGE OF THE NETWORKfor academic and administrativesupport(How we make it work) Presented by: Donnie Mize, Network Manager, FTCC Wanda Jones, Instructional Network Supervisor, FTCC Graphics: Michael Stevens, Senior Network Technician, FTCC