Crucial Conversations. Tools for Talking When Stakes are High Presented by Adena Fritz June 9, 2009 NPMA Harbour Lights Chapter. About the Book. New York Times Best Seller Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzer Paperback, 230 pages $16.95 at Borders
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Tools for Talking When Stakes are High
Presented by Adena Fritz
June 9, 2009
NPMA Harbour Lights Chapter
When mutual purpose and or respect are at risk, it is no longer “safe” and you are no longer in dialogue!
SEE / HEAR
TELL A STORY
Coworker meets privately with the boss to discuss a joint project.
He does not trust me. He thinks I’m weak. If I say anything I will look emotional.
(what to do)
(how to do it)