Quality is Free. Philip Crosby 1979. Amazon.com. Quality is free What costs money are the unquality things All the actions that involve not doing job right the first time Muda ( 大野耐一). Top management’s responsibility to Quality
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“Top management may or may not realize what has to be done to achieve quality”
“Or worse, they may feel, mistakenly, that they do understand what has to be done. Those types can cause the most harm.”
“Why spend all this time finding and fixing and fighting when you can prevent the incident in the first place?”
who had participated in programs
who had learned to understand quality properly
testified to others.
working on a group-y-group, unit-by-unit basis throughout the corporation.
Dignity & Respect
“Quality of Life”
“Conformance to requirements”
Evidence of “don’t understand quality”
It is always cheaper to do things right the first time
Shop floor problems are easy to spot
Sophisticated business world