quality is free n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Quality is Free PowerPoint Presentation
Download Presentation
Quality is Free

Loading in 2 Seconds...

play fullscreen
1 / 24

Quality is Free - PowerPoint PPT Presentation


  • 102 Views
  • Uploaded on

Quality is Free. Philip Crosby 1979. Amazon.com. Quality is free What costs money are the unquality things All the actions that involve not doing job right the first time Muda ( 大野耐一). Top management’s responsibility to Quality

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Quality is Free' - chen


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
quality is free

Quality is Free

Philip Crosby

1979

Amazon.com

slide2
Quality is free
    • What costs money are the unquality things
      • All the actions that involve not doing job right the first time
      • Muda (大野耐一)
slide3
Top management’s responsibility to Quality

“Top management may or may not realize what has to be done to achieve quality”

      • Ex: 家長 vs. 孩子的學習

“Or worse, they may feel, mistakenly, that they do understand what has to be done. Those types can cause the most harm.”

slide4
Quality Control
    • Measurement
      • Go
      • No-Go
slide5
Quality = Prevention

“Why spend all this time finding and fixing and fighting when you can prevent the incident in the first place?”

slide6
Culture make quality last forever
    • Firefighting would have to be replaced with defect prevention
    • Quality would have to be recognized as a genuine “first among equals”
      • Labor, material, money, machines, …
    • The habit of doing things right the first time had to become routine
    • The whole thing had to happen within the units
      • 所有部門皆須具備這些文化特質
tools for quality system
Quality control

Reliability

Quality engineering

Supplier quality

Inspection

Product qualification

Training

Testing

Consumer affairs

Quality improvement

Tools for quality system
fundamentals for quality system
Fundamentals for quality system
  • Management participation & attitude
  • Professional quality management
  • Original programs
  • Recognition
slide9
1. Management participation & attitude
  • “Participation” rather than “support”
    • Right attitude about quality
    • Right understanding about quality
      • Ex: ISO 9000 系列
        • 說一套、做一套
        • 經理人自己都不相信
slide10
Erroneous “conventional wisdom”
    • Quality mean Goodness
    • Unmeasurable
    • Error is inevitable
    • People just don’t care about doing good work
  • Real Life Quality
    • Quality is conformance to requirement
    • Precisely measurable
    • Error is not required to fulfill the laws of nature
    • People work just as hard now as they ever did
slide11
ITT’s way of management participation
    • Conducted seminars throughout the ITT world on a regular basis.
      • Those managing directors and general managers

who had participated in programs

who had learned to understand quality properly

testified to others.

working on a group-y-group, unit-by-unit basis throughout the corporation.

slide12
2. Professional quality management
  • Allow quality professional to form forums to help each others
    • Ex: 品質學會
  • Institute quality college to teach quality tools
    • Certification
      • Ex: six sigma (Black belts, Green belts)
slide13
3. Original programs
  • Buck A Day (BAD)
    • Cost reduction idea program
  • Zero Defects – 30
    • 30 days programs for supervisors
  • Consumer Affairs
slide14
4. Recognition
  • Ring of Quality
    • Award presented
      • at formal dinner
      • by corporate president

Dignity & Respect

  • Cash and financial awards are not personal enough
erroneous assumptions
Erroneous assumptions
  • Quality means
    • Goodness
    • Luxury
    • Shininess

“Quality of Life”

      • Speakers
      • Listeners
slide16
Quality as

“Conformance to requirements”

    • Quality of life
      • Desirable income
      • Health
      • Population
        • Ex: 學校評鑑
erroneous assumptions1
Erroneous assumptions
  • Quality is
    • Intangible
    • Not measurable
slide18
Cost of quality
    • Best tool to measure quality
      • Prevention, Appraisal, Failure categories
    • Measurements should be displayed for all to see
      • Visible proof of improvement
      • Recognition of achievement
erroneous assumptions2
Erroneous assumptions
  • Economics of Quality
    • “Can’t afford to make it that good”

Evidence of “don’t understand quality”

It is always cheaper to do things right the first time

erroneous assumptions3
Erroneous assumptions
  • All the problems of quality are originated by the workers

Shop floor problems are easy to spot

    • Use “cost of quality” to direct attention
      • Prevention
      • Appraisal
      • Failure
erroneous assumptions4
Erroneous assumptions
  • Quality originates in the quality department
    • Root cause problems
      • Accounting problems
      • Manufacturing problems
      • Design problems
      • Housekeeping problems
slide22
Responsibility of Quality department to “problems”
    • Report results clearly & objectively
    • Lead the drive to develop a positive attitude toward quality improvement
    • Use educational program to be helpful
      • Zero defects
    • Should NOT do the job for others
quality management is
Quality Management is
  • Systematic way of guaranteeing that organized activities happen the way they are planed
  • Management discipline
    • Prevent problems from occurring
    • Create the attitudes and controls that make prevention possible
why quality management needed
Why quality management needed
  • Faceless end users

Sophisticated business world

    • Service providers never meet end users
      • 教授 vs. 畢業生的雇主
    • People who really control activities do so from office, laboratory, studios, and other remote places.