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Managin g your professional image. Amy Ware Director, CBU Career Services . introductions. Name Career Goals One thing you hope to learn from today’s session. Presentation outline. PROFESSIONAL ETIQUETTE FACTORS BUSINESS COMMUNICATION APPROPRIATE DRESS SOFT SKILLS. Etiquette Is About….

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managin g your professional image

Managing your professional image

Amy Ware

Director, CBU Career Services

  • Name
  • Career Goals
  • Onething you hope to learn from today’s session
presentation outline
Presentation outline
etiquette is about
Etiquette Is About…
  • Etiquette is about building relationships
  • Etiquette is about image
  • Etiquette is about social graces
  • Etiquette is about ethics

“Etiquette is the science of living.” -Emily Post

three factors of etiquette
Three Factors of etiquette
  • Actions
  • Words
  • Appearance
  • Body Language
  • Facial Expressions
  • Social Etiquette
  • Follow-up
body language 8 signs
Body language – 8 signs
  • Stance
  • Sitting
  • Fidgeting
  • Facial Expression
  • Eye Contact
  • Gesturing
  • Nodding
  • Posture
actions for success at work
Actions for Success at Work
  • Be Friendly - Smile and greet others as you pass them in the office
  • Be honest – Admit to mistakes; Don’t pretend to know when you don’t
  • Be a team player– Interact with colleagues; Give credit and praise freely
  • Be generous- Help others with your time

and knowledge when possible

  • Avoid pitfalls – Don’t gossip; Avoid profanity; Put away the cell phone;
words for success business communication
Words for success: business communication
  • Email Correspondence
  • Letters/Thank You Notes
  • Meetings
  • Presentations
  • Conversations
email correspondence
email correspondence
  • Use a salutation (not “Hi!”)
  • Be concise and clear in your message
  • Use a professional close
  • Pay attention to tone
  • Avoid emoticons (; )
  • Never use All Caps
  • Don’t overuse exclamation points!!
see you at the water cooler
See you at the water cooler
  • Small Talk Do’s:
    • Non-controversial topics
    • Non-personal questions that reflect GENUINE interest
  • Small Talk Don’ts:
    • Taboo topics
    • Personal questions
    • Leave “it” at home issues
    • Negative comments about colleagues and/or organization
communicate for success at work manage conflict
communicate for Success at Work - manage conflict
  • When things go wrong, focus on thespecificissue/behavior.
  • Avoid criticizing the person as an individual.
  • Try to resolve the situationdirectlywith the person involved FIRST. Remember, avoid gossiping.
  • Do involve your managerif you are unable to resolve the situation.
  • Professional Dress
  • Business Casual
  • Shoes/Accessories
  • Grooming
why is appearance important
Why is appearance important?
  • You are a representative of your company.
  • The first judgment a prospective customer/client/employer makes is based on your appearance.

You only get 1 chance to make a good first impression

professional dress
Professional dress
  • Skirt or pant suit
  • Conservative in style and color
  • Muted patterns
  • Ties for males
business casual
Business casual
  • A blouse or collared shirt with sleeves (short or long)
  • Company apparel
  • Khakis, colored skirts or pants
  • Shirt tucked in
  • Always have a jacket on hand
shoes accessories
  • Professional shoes
    • No flip-flops
    • Closed toe shoes or TASTEFULopen toed shoes (if acceptable at your work)
  • Accessories
    • Don’t go overboard
  • Nails should be neatly manicured
  • Make-up and perfume/cologne should be applied appropriately
  • Hair should be neatly styled
  • Tattoos should not be visible
  • Non-traditional piercings should be

covered or removed

professional appearance tips
Professional appearance tips
  • Keep it understated
  • Dress for the job you want
  • Keep it neat & clean
  • Make sure clothing fits properly
  • Don’t reveal too much
    • Pay attention to skirt lengths
    • Watch out for low-cut tops
  • Dress for the time of day
  • Dress for the event

“When in doubt, don’t wear it out!”

-Amy Ware

soft skills
Soft skills
  • An important part of business etiquette
  • Personal qualities, habits, attitudes and social graces that make someone a good employee and compatible to work with.

“You can throw everything else out the window if you don’t demonstrate soft skills.”

-Amy Ware

top 10 soft skills for today s professional
Top 10 Soft Skills for Today’s Professional

1. Strong Work Ethic

2. Positive Attitude

3. Good Communication Skills

4. Time Management Skills

5. Problem-Solving Skills

6. Being a Team Player

7. Self-Confidence

8. Accept and Learn from Criticism

9. Flexibility/Adaptability

10. Works Well Under Pressure

recommended reading
Recommended Reading
  • Post, Peggy & Peter Post, Emily Post’s The Etiquette Advantage in Business:Personal Skills for Professional Success, HarperCollins, New York, NY, 2005