Getting to the of Student Employment

1. Getting to the of Student Employment Association of College Unions International Annual Conference March 3, 2010 New York, New York

2. Facilitators Suzi Halpin University of Central Florida shalpin@mail.ucf.edu www.ucfsu.com Julie Hill Missouri State University JulieHill@missouristate.edu www.missouristate.edu/union Z. Paul Reynolds Illinois State University z.paul.reynolds@IllinoisState.edu www.bsc.ilstu.edu Tyler Sims University of Central Florida tysims@mail.ucf.edu www.ucfsu.com

3. Plan for Today Thank you for choosing our extended learning session. As a thank you, at the end of the session, you will receive a jump drive with this presentation and additional information that will be useful for improving your student employment program. • Format of Today’s Session • Three sections • Components of Student Employment Programs • Evaluating and Revamping your Program • Detailed examples of traditional programs and new ideas

4. Learning Outcomes After participating in today’s session, participants will have a broader and deeper understanding of student employment programs. Participants will have more knowledge of individual student employment programs across the country. Participants will have a better understanding of how to refresh and update their current student employment programs Participants will have an understanding of how to put together a division-wide leadership/training program.

5. Illinois State University Facts • First Public University in Illinois; charter written by Abraham Lincoln. • Located in Normal, Illinois (Central Illinois) about 2 hours south of Chicago and 2.5 hours north of St. Louis • Bone Student Center, Braden Auditorium, and Bowling and Billiards Center built in 1972; over 200,000 SF • 20,000 Students • 27 Full-Time Staff/300 Students • Scheduling • Operations • Production and Technical Services • Business Office • Lobby Shop • Information Centre • Bowling and Billiards • Braden Box Office • Campus Signage Solutions

6. Create a Common Philosophy

7. Components of Student Employment Programs

8. The Student Employment Cycle Recruitment Hiring Scheduling Small Group Discussion: How do you recruit, hire, and schedule your student employees? Orientation Area-Specific Training Small Group Discussion: What does orientation of student employees include on your campus? How is training conducted?

9. The Student Employment Cycle Feedback and Evaluation Recognition Promotions/Rewards/Raises Separation Small Group Discussion: Share with each other what you do to reward and recognize your student employees and also how you deal with disciplinary issues.

10. Conclusions and Recommendations

11. Missouri State University Facts • Located in Springfield, third largest city in Missouri. • FTE of 19,000 • Plaster Student Union built 1951, renovated 1999 • Approximately 100 Student Employees • 60 work in building • 40 Campus Recreation staff • Student Jobs include: • Office Assistants • Information Desk • Game Center • House Crew • House Crew • A/V Technicians • Web/print Designers • Student Managers

12. Evaluating and Reworking a Student Employment Program • The PSU Student Employee Vision Team • Why • Composition • Goals • Process

13. Evaluating and Reworking YOUR Student Employment Program Evaluating your own program • What do you need from students? The Ideal Employee • What do they get from working for you? Job Details Payoff

14. Evaluating and Reworking YOUR Student Employment Program Evaluating your own program • How do you make it easy to work for you? • Rewards and fringe benefits

15. Evaluating and Reworking YOUR Student Employment Program Evaluating your own program • Students managing students: what a great experience!

16. University of Central Florida Located in Orlando, Florida 53,537 enrollment Student Union completed 1997 250,000 sq. feet, 22,000 daily visitors, 24,000 events a year 75 student employees – Building Manager, Information, Event Planning, Event Services

17. Successful Program: Building Manager in Training All of this information is on your jump drive, don’t panic. We have also included all of our training manuals. Students to Next Level Eight Week Program Hands On Valuable Feedback Actual Management Experience

18. BMIT Program • Interview and Selection • Team/Individual Meetings • Shadow vs. Lead • Required Shifts • Open, Close, Mid Day, VIP, Market Day, SGA Senate, Admin. • Instant Feedback From Building Manager • 360 Evaluation – Middle and End

19. SDES Reconsidered – Launched 2007 • Divisional Education • A Horizontal Team is born – Ready, SET, Go! • 11 departments or 15 people • Upper Level support • Team work vs. committee work • Timeline and dream

20. Modules Time Management Technology Customer Service Career Planning Integrity QPR (Question, Persuade, Refer) Diversity Leadership Development

21. Assessment • Two learning outcomes for each module Student employees who participate in the Ethics workshop will be able to describe an ethical decision making process as evidenced by (1) facilitator led question and answer and; (2) minimum 85% accuracy on post test responses. • Pre and post test for each module • Informal focus groups

22. Lessons Plans • Standardized Lesson Plans for Each Module • Purpose • Student Learning Outcomes • Program Agenda • Interactive Activities – think, pair, share • Summary • Presenters can get a “sub”

23. Website – www.set.sdes.ucf.edu • Review components of the website • Calendar • Student • Supervisor

24. Future • Marketing to Supervisors • Modules reviewed, revamped, reconsidered • Website continual update • All SDES student employees Questions and Discussion

25. Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has. Margaret Mead