Quality Management Systems Chapter 14. Kevin Siefert Solomon Nathi Harshavardhan Vennapusa. ISO 9000: The International Standard for Quality Management Systems - Objective. A set of procedures and policies for international quality certification of suppliers. ISO 9000 relates to QMS by:
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A set of procedures and policies for international quality certification of suppliers. ISO 9000 relates to QMS by:
The original objective of ISO 9000 was to ensure that the product or services provided by registered organizations were consistently fit for their intended uses. Management
achieved this by featuring the following principles.
No organization is required to use ISO 9000, but some customers may insist on registration. ISO 9001: 2000 sets the standards for Quality Management Systems conformity, but not how to implement it. An organization determines how to attain the requirements and if seeking registration must hire an accredited registrar firm to verify its conformance to ISO 9001: 2000.
Institutionalize Improvement; continue cycle
develop plan for
Assess plan; is it working
Implement plan on a test basis
As stated in the ISO 9000: 2000’s guidelines a Quality Management System is a management system to direct and control an organization with regard to quality.
1. China 180,107
2. Italy 117,437
3. Japan 89,375
4. Spain 63,883
5. Germany 51,568
6. United States 49,820
7. India 45,473
8. United kingdom 45,409
9. France 23,697
China – the growing industrial super power:- Systems - Objective: Cont.
Recognized by Service sector:- Systems - Objective: Cont.
6. Registered or not, must conduct internal audits. organizations are from the service sector.
7. Periodic audits.
ISO 9000 can give an organization a head start in implementing TQM