Quality Management Systems. Denise Walk Mark Tegeler Charles Bovard. What is ISO?. International Organization for Standardization Founded in Geneva, Switzerland – 1946 ISO Standards facilitate the exchange of goods and services worldwide.
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The standard has eight clauses. The first three are for information and the last five are requirements the organization must meet.
Clause 4 - Quality Management System (QMS)
4.2 - Documentation
ISO requires documented work instructions for your department.
Select one critical function to document to fulfill clause 4.2.
Example for the Reservations Department
What did we learn from this experience?
How do you prove that you did it?