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IT Forum Presentation “The State of IT”

IT Forum Presentation “The State of IT”. September 17, 2009. Topics. PIR Tactical Plan Priorities Staff, Organization, and Professional Development The Student Experience Sound Infrastructure and Tools Secure Information Environment Information Management On the Immediate Horizon

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IT Forum Presentation “The State of IT”

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  1. IT Forum Presentation“The State of IT” September 17, 2009

  2. Topics PIR Tactical Plan Priorities Staff, Organization, and Professional Development The Student Experience Sound Infrastructure and Tools Secure Information Environment Information Management On the Immediate Horizon Questions

  3. PIR Plan Priority “A Commitment to the Professional Development of our Staff and Organization”

  4. PIR Reorganization Two Year Process Informed by TechQual Survey, Staff Interviews, Moran Technology Consulting, Best Practices, Divisional Discussions Main Functional Areas include IT Infrastructure, IT Services, and The Project Management Office (PMO)

  5. PIR Division Functional Chart – September 2009 Notes: A new divisional IT Strategy Group will be convened by the Executive Director of IT Infrastructure to advise the VP Planning & CIO future IT directions and initiatives.

  6. Focus of Reorganization Accomplishing Tactical Plan Priorities Improving Customer Services Improving Communications (intra and inter) Improving Coordinated Divisional Planning Improving Training, Career Development, Mentoring, and Succession Planning Realignment to Effectively Deal with the Quickly Evolving Nature of our Work

  7. The New PMO Office Implement a PMO Methodology Facilitate and Manage Large/Complex Divisional Projects Plans for and Tracks Staff Efforts, Timelines, Budgets Ensures improved communications across division PMO Projects to date: VoIP (underway), FootPrints Implementation, Active Directory (planning stages)

  8. PIR Plan Priority “Enhancing the Student Experience”

  9. TSC ReDefined Central site for all IR Divisional requests New problem logging / tracking application (FootPrints). Second Tier Support from ITDA & ITS at the TSC during designated hours. Divisional Commitment to be more responsive through development of Internal Operating Level Agreements.

  10. Numara FootPrints Feature rich application to enhance Technology Support Services and customer front end to IT FootPrints provides customers with updates on status of issues and automates internal escalation of problems.

  11. Numara FootPrints • Web based application • Phase I Service Desk • Implemented August 4, 2009 • Over 1300 issues logged • Phase II Project Tracking • Replaces Project Tracking • Adds other functionality such as office moves, security change requests, desktop application installations, etc. • Fall 2009 Rollout Planned • Future Plans…. • End User Accessibility • Searchable Knowledgebase

  12. Improved Communications • IT Matters • Periodic newsletter focused on the developments and activities of Information Resources Division. • IT Forums • Lunch time sessions that focus around a particular topic and provide a non-technical overview for attendees. • Three IT Forums are being planned for Fall & Spring.

  13. Student Laptop Program • Fall 2009 Program Launch • 270 Laptops purchased through program as of 9/3 • All freshmen enrolled in KSOM are required to have a laptop that meets the KSOM minimum requirements • Program is also open to all students enrolled in KSOM, CAS, CPS, and CGCE colleges • Dell Latitude E6400 and E6500 were offered at significant cost savings • Loaner laptops are available for program participants • Laptop Support Center in Hyland opened August 17 • With student ownership of a computer increasing, ITS will will evaluate and look to consolidate some existing lab facilities

  14. ResNet Game Console Connectivity Connectivity via Wired Network Ports in Residence Halls. Xbox/Xbox360, Wii, Playstations 2 & 3, Gamecube, and TiVo supported. Students Register their Devices on a Web Page. Connectivity Supported but not the Actual Gaming Device. Student Senate involved.

  15. PIR Plan Priority “A Secure Information Environment”

  16. Information Security • Focus on desktops • Infection rates increasing due to casual browsing and unpatched 3rd party applications • Plan to implement Identity Finder and Royal Drive encryption tools in 2009-10 to migrate sensitive data to centralized storage • Numerous P2P Student Violations Reported this Semester • Training • Workshops will be offered in collaboration with CPTD during CyberSecurity month (October) • Policy Development • Emphasis on data stewardship, data classification, and sensitive data handling first

  17. PIR Plan Priority “Effectiveness and Efficiency Through Information Management”

  18. Information Management A technology strategy and organizational commitment to maximize the integrity, availability, and confidentiality of our information assets An information management program consists of tools, policy, people, and metrics University has already invested in 20+ tools, including: Banner, Angel, Hannon Hill, Royal Drive, iDODS, Recruitment Plus, Future Perfect, BIQuery, Argos, etc

  19. Information Management • Policy, people, and metrics are brought together through information governance • New Information Management Advisory Committee • Consolidates work of Data Standards, Information Security, and Records Management committees • Formalizes role of data steward representing each major University information asset

  20. Information Management Advisory Committee • Co-chairs: • Helen Stager, Registrar • Robyn Dickinson, AVP Planning & Information Management • Charge: • Guide development of policies for data security, privacy • Establish standards for data quality, consistent reporting • Review/advise records management program • Establish an environment where information assets can be used to improve operational efficiencies and enable business insight (customer relations, analytics)

  21. Argos Reporting Tool for Banner Web-enabled reporting solution designed from feedback received from institutions utilizing baseline Banner. Allows for simple and ad hoc queries to advanced dashboards and data cubes. Gives us quick access to data with built-in reports for Banner. September to December 2009—analysis, planning, and testing sessions for Argos will occur. February 2010—Phase I of Argos implementation will take place.

  22. Banner 8 Upgrade • Currently Banner 8 is in our Test Environment • Scheduled for Production in January 2010 • Many Enhancements are included in this version most of which are related to internationalization of the product. • Student Enhancements include a self-service graduation application and a mass entry registration. • There are enhancements to Admission and Registration processes.

  23. Banner 8 Continued • Finance enhancements include multi-year encumbering, grant billing, and federal financial reporting. • Advancement enhancements include student to alumni processing and gift mass entry. • Financial Aid improvements include algorithmic packaging. • HR improvements include automated faculty load and compensation, and multi-year encumbering for grants.

  24. PIR Plan Priority “Building sound infrastructure and leveraging innovative tools”

  25. Infrastructure Enhancements and Upgrades • Areas of Infrastructure enhancement/upgrade in 2009-10: • Migrate/upgrade Oracle database for ERP (BANNER) • Replace H/W and O/S Required for Administrative (BANNER) ERP system • Enterprise Storage and Backup Environments • Server Virtualization • Renovation/expansion of AMH Computer Room

  26. Infrastructure Enhancements and Upgrades • ERP system (BANNER) must be migrated from the current OpenVMS and alpha server environment • Oracle has announced the end-of-life of its database on alpha processors • SUNGARDHE is requiring OpenVMS customers to move to other operating systems (i.e. LINUX, SOLARIS, etc.). • SUNGARDHE will “de-support” BANNER on OpenVMS 4th quarter’2010

  27. Infrastructure Enhancements and Upgrades • Replace H/W and O/S Required for Administrative (BANNER) ERP system • As of 2012 HP will no longer support ALPHA servers • 4th quarter 2010 SUNGARDHE will discontinue support of BANNER on VMS for both alpha and integrity servers • “new” H/W needed to run Oracle and BANNER on linux • 10-2009 continue analysis to determine replacement servers • 1-2010 acquire and deploy replacement servers • Spring’2010 BANNER test and RDEV available on linux

  28. Infrastructure Enhancements and Upgrades • Enterprise Storage and Backup Environments • Current storage environment (HP EVAs) will be end-of-life in 2010 • Move to a centralized storage and backup architecture • Consolidation of backup environments creates operational, licensing and equipment efficiencies • Need larger storage capacity to meet business needs • Current and projected storage volumes require faster more sophisticated backup technology (i.e. email backup to tape now takes 1 week ).

  29. Infrastructure Enhancements and Upgrades • Enterprise Storage and Backup Environments (continued) • NetBackUp (Symantec) chosen as enterprise backup solution • Deploy 11-2009 • 10-2009 acquire/deploy either Compellent or NetApp SAN as our storage solution

  30. The Evolving Face of Wi-Fi Installed Cisco 1131 access points in Brennan Hall and Weinberg Memorial Library (802.11a/b/g) Will be evaluating both Cisco and Aruba’s lightweight access points and controllers (LWAPP) Adopting the 802.11n standard (when ratified) for increased data throughput Installing access points in a more dense fashion with a focus on academic space Implementing Cisco's Guest NAC Server that offers a more secure and flexible "Guest Services" solution

  31. Internet 2 Update New customer Community Medical Center using Internet 2 for remote imaging application requiring 30Mb of bandwidth The Commonwealth Medical College connected in June using 20Mb of bandwidth Several initiatives in progress that may change Internet 2 transport (AICUP Northeast Regional WAN – Greg Palmer’s Pennsylvania Research and Education Network concept “PAREN”)

  32. Voice over IP Update Complete the implementation of Cisco Voice over IP telephone instruments (800 deployed to date) Complete Verizon Centrex line reductions to eliminate monthly line fees Installations remaining include St. Thomas Hall, Byron/John Long Center, Scranton Hall, McDade Center and Public Safety Anticipating project completion December 2009 with minor exceptions As wireless network evolves, begin to evaluate wireless Voice over IP telephone instruments. Goals include reducing cellular phone usage and campus radio costs.

  33. Kbox • Appliance to provide remote software distribution and management of desktop systems • Kbox utilized in most of the summer lab upgrades. • Kbox 1000 will be used to update and maintain currency of labs systems overnight. • Lab Maintenance Window is from midnight to 6 am (except WML Pro Deo) • Office System Deployment under testing & development

  34. On the Immediate Horizon Email and Calendar Changes PDA Supported Devices Move to Thin Clients More “Cloud” Applications

  35. Email and Calendar Sun 1 Email Environment and Corp Time Calendar have served us well. Managing this environment is costly and complex. Students’ use of email is steadily decreasing. Hosted options for faculty/staff looking attractive, especially gmail and Microsoft mail. Do Students need University-Provided Email Accounts? Better PDA integration needed. Email/Calendar Integration would be cleaner approach. More to come.

  36. PDA’s Personal Digital Assistants (aka Smart Phone) used by many faculty and staff and accompanying many students as they arrive on campus. We currently support Windows Mobile 6 devices like the Motorola Q as well as Palm devices. Plans are proceeding forward to support a larger variety of PDA devices including the Blackberry and iPhone for Faculty/Staff. How should we support Students’ use of PDA’s? Development of applications for the PDA’s? Are PDA’s sufficiently secure? More to come.

  37. Thin Clients Any network connected device that depends primarily on central servers for processing and storage capabilities and mainly focuses on conveying input and output between the user and the remote servers. Smaller footprint desktop systems with monitor, keyboard, mouse, and USB port(s). Central management is more efficient and more secure. Lower cost structure though some contend it shifts costs elsewhere. How do we balance individual preferences with standards for security and efficiency? Demonstration projects anticipated in FY10-11.

  38. Cloud Computing Contracting for scalable computing resources that are delivered as a service from companies over the Internet (or in the “Cloud”). Faster than in-house development and more cost-effective. Quality and quantity of offerings has improved. Shifting divisional support structure from “development and support” to “application consulting, administration, and integration”. Admissions and HR already utilizing applications in the Cloud. More to come.

  39. Questions??????

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