Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.
Intercultural Competence Maria Archonti April 18, 2013 Workshop
Goals Qualification Programms KultuЯRaum Agenda
Goals • Awareness ofIntercultural Differences • Collect & Improve Background Information • Sustainable Knowledge • Intercultural Sensitivity for Guests • Improve Communication & Performance on Board
Qualification Programms Intercultural Competence Training Initial Training KultuЯRaum MyQ
Intercultural Competence Seminar Initial Training KultuЯRaum MyQ Intercultural Competence Semainar • Regional Flight Attendants as Advisors • Various Techniques, e.g. Poster, Quiz, Rules • Distribution of Information • Linguistic Qualification