Supporting Cultural Change Through Technology . Session Number 273. Our hope…. The reality…. Inspired by an unsettling number of project derailments and outright failures.
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Session Number 273
Inspired by an unsettling number of project derailments and outright failures.
Motivated by a need to ensure a major implementation for a major property insurer was conducted with as little drama as possible.
Designed to ensure organizations consider all areas impacted by an implementation.
You were understaffed?
Your infrastructure crashed?
Your project manager left for a competitor?
Your implementation project failed?
Did you match your business requirements to the vendor’s capabilities?
Did you evaluate the product through a scripted demonstration?
Did you have the opportunity to “play” with the product in advance of purchasing it?
Does the vendor’s implementation strategy resonate?
Did you speak to a few customers to understand the challenges they faced?
Does the vendor’s culture and values complement your own?
Did you ask all the right questions and get all the right answers?
Adequate facilities for co-located and remote staff
Staff skills, availability, motivation and incentives
Project success indicators
Project structure and operations
Interfaces and dependencies
Triggers and responses
Ancillary products and services (procurement)
Monitoring and evaluation
An ounce of prevention…
Director, Insurance Technology Group