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Supporting Cultural Change Through Technology . Session Number 273. Our hope…. The reality…. Inspired by an unsettling number of project derailments and outright failures.

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Presentation Transcript
the reality
The reality…

Inspired by an unsettling number of project derailments and outright failures.

Motivated by a need to ensure a major implementation for a major property insurer was conducted with as little drama as possible.

Designed to ensure organizations consider all areas impacted by an implementation.

what if
What if…?

You were understaffed?

Your infrastructure crashed?

Your project manager left for a competitor?

Your implementation project failed?

a big decision
A big decision…

Did you match your business requirements to the vendor’s capabilities?

Did you evaluate the product through a scripted demonstration?

Did you have the opportunity to “play” with the product in advance of purchasing it?

Does the vendor’s implementation strategy resonate?

Did you speak to a few customers to understand the challenges they faced?

Does the vendor’s culture and values complement your own?

Did you ask all the right questions and get all the right answers?

a comprehensive look
A comprehensive look…

Impacted processes

Adequate facilities for co-located and remote staff

Supporting technologies

Staff skills, availability, motivation and incentives

Project success indicators

Project structure and operations

personnel
Personnel

Bandwidth

Skills

Incentives

Enthusiasm

processes
Processes

Impacts

Buy-in

Benefits

technology
Technology

Infrastructure

Supporting applications

Interfaces and dependencies

metrics
Metrics

Definitions

Visibility

Triggers and responses

governance
Governance

Program plan

Decision framework

Organization

Ancillary products and services (procurement)

Artillery (tools)

Deployment strategy

Post-implementation support

Monitoring and evaluation

environment
Environment

Facilities

Location

Culture

Morale

other areas
Other areas

Think

Plan

Study

Act!

summary
Summary

An ounce of prevention…

questions
Questions?

Rob Berg

Director, Insurance Technology Group

Perr&Knight

561.300.6836

rberg@perrknight.com