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The SmartDocs Project

The SmartDocs Project. Jim Pitt Director Electronic Commerce Military and Civilian Pay Services. What is SMARTDOCS/SMARTLES. SMARTDOCS provides Event Based Notification (EBN) services to DoD custoemrs. SMARTLES features: Highlighted changes from previous LES

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The SmartDocs Project

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  1. The SmartDocs Project Jim Pitt Director Electronic Commerce Military and Civilian Pay Services

  2. What is SMARTDOCS/SMARTLES • SMARTDOCS provides Event Based Notification (EBN) services to DoD custoemrs. • SMARTLES features: • Highlighted changes from previous LES • Pulldowns w/ context-sensitive help • Additional pay related data from current LES • Detailed leave information • Date of last Grade/Step increase Integrity - Innovation - Service

  3. Electronic LES Delivery • Sends e-mail notification to payee containing secure hyperlink to online LES • Message goes out on: Wednesday prior to payday (first Friday) or Monday prior to payday (second Thursday) • Customer “clicks” on the link Integrity - Innovation - Service

  4. Electronic Delivery - Security • Establishes Secure Socket Layer (SSL) connection to view the “delivered” document • Uses existing sign-on data, i.e. same SSN and PIN as current myPay capability Integrity - Innovation - Service

  5. Why a “SMART” LES? • Customer buy-in more likely with proactive “push” methodology • Earnings statement (civ, mil, ret) is most visible product of DFAS • Automated process can improve reliability and ensure delivery • LES contains data which is not intuitively obvious • Payees are dependent upon multiple sources for explanations/clarifications • Last year one civilian payroll office received an estimated 150K “information only” calls Integrity - Innovation - Service

  6. “SMART” LES - Overview • Offers online, context-sensitive clarification of LES components • Provides direct access to further related links and information Integrity - Innovation - Service

  7. “SMART” LES - Online Help • Position cursor on LES block of interest • Click on block title • Associated pulldown help text appears Integrity - Innovation - Service

  8. “SMART” LES - Links • Position cursor on LES data of interest (example: Pay Plan/Grade) • Click on data • Related web site is accessed dynamically (example: OPM web site pay tables) Integrity - Innovation - Service

  9. Summary of Benefits to Customer • Personalized view to payees with on-demand, rapid access to expanded set of real-time content • Self-service problem resolution • Proactive electronic statement delivery • Regular push notification of documents (e.g., LES) • Timely, secure delivery Integrity - Innovation - Service

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