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Philippine Bureau of Customs. WTO Workshop on Technical Assistance and Capacity Building in Trade Facilitation Geneva May 10 - 11, 2001. Frame 1. Philippine Bureau of Customs. Our Vision.

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Philippine Bureau of Customs

WTO Workshop on Technical

Assistance and Capacity Building

in Trade Facilitation


May 10 - 11, 2001

Frame 1


Philippine Bureau of Customs

Our Vision

A customs service more responsive to clients’ needs and supportive of government goals, adhering to world’s best practices; one that every Filipino can be truly proud of.

Frame 2


Philippine Bureau of Customs

Our Mission and Objectives

The Bureau of Customs, an office under the Department of Finance, is tasked primarily to perform the following functions:

a. Assess and collect lawful revenues from imported articles and all other dues, fees, charges, fines and penalties accruing under the Tariff and Customs Laws;

b. Prevent and suppress smuggling and frauds upon the Customs;

c. Supervise and control the entrance and clearance of vessels and aircraft engaged in foreign trade;

d. Enforcement of Tariff and Customs Laws and all other laws, rules and regulations relating to tariff and customs administration;

e. Supervision and control over the handling of foreign mails arriving in the Philippines, for the purpose of collecting lawful duty on the dutiable articles thus imported and prevent smuggling through medium of such mails;

Frame 3


Philippine Bureau of Customs

Our Mission and Objectives

f. Supervise and control all import and export cargoes, landed or stored in piers, terminal facilities, including container yards and freight stations; and

g. Exercise exclusive jurisdiction over seizure and forfeiture cases under the Tariff and Customs laws.

Frame 4


Philippine Bureau of Customs

Philippine Customs Profile for Year 2000

a. Largest revenue collector after Internal Revenue Service;

b. Employed and managed 5,258 officers and employees;

c. Processed about 600,000 entries (400,000 from consumption and 200,000 from warehousing) and facilitated more than 6 million arriving and departing travelers;

d. Surpassed the target collection by 2.0% despite of economic crisis;

e. Embarked on some E-commerce initiatives; and

f. Implemented the WTO Valuation System.

Frame 5


Philippine Bureau of Customs

Philippine Tax Computerization Project


Two Contracts:

UNCTAD - Development of

ASYCUDA++ and Extensions

UNISYS - System Integrator

Contract Started: 29th June 1994

Contract Ended: 31st December 1999

Frame 6

philippine tax computerization project

Philippine Bureau of Customs

Philippine Tax Computerization Project

Scope of Computerization:

Eight (8) Sites

Office of the Commissioner

3 Metro Manila Ports

4 Outports

Frame 7

philippine tax computerization project8

Philippine Bureau of Customs

Philippine Tax Computerization Project

Implemented by 31st December 1999:

Office of the Commissioner

3 Metro Manila Ports

17 Outports

Frame 8

sites on acos live implementation

1. Port of Manila


3. NAIA(w/ 7 satellites)

4. Davao

5. Cebu

6. Cagayan de Oro

7. Subic

Date of Implementation

January 22, 1996

August 19, 1996

April 21, 1997

October 30, 1997

February 23, 1998

June 26, 1998

March 26, 1998

Philippine Bureau of Customs

Sites on ACOS Live Implementation

Frame 9

sites on acos live implementation10
8. General Santos

9. Iligan

10. Mactan

11. Legaspi

12. Batangas

13. San Fernando

14. Zamboanga

15. Surigao

November 24, 1998

February 3, 1999

May 13, 1999

August 9, 1999

August 13, 1999

August 16, 1999

September 1, 1999

September 6, 1999

Philippine Bureau of Customs

Sites on ACOS Live Implementation

Frame 10

sites on acos live implementation11
16. Iloilo

17. Tacloban

18. Clark

(Office Automation only)

19. Baguio


September 28, 1999

September 29, 1999

October 15, 2000

September 27, 1999

September 30, 1999

Philippine Bureau of Customs

Sites on ACOS Live Implementation

Frame 11


Philippine Bureau of Customs

Significant factors contributed for the success of the Computerization Project

a. Commitment and political will of the President of the Republic to the Commissioner of Customs in pursuing the project.

b. Congenial working relationship between the World Bank and the Philippine Bureau of Customs and contractors (UNCTAD and UNISYS)

c. Commitment and seriousness with which the project was pursued by the Bureau personnel in the struggle to elevate the Customs service to world class level.

d. Ideal partnership and close working relationship among Customs, its clients and stockholder and Customs allies and supporters.

Frame 12


Philippine Bureau of Customs

Some Strategies Applied

1. The Bureau entered an agreement with the private sector for the establishment of the Entry Encoding Center (EEC)

2. Creation of an ad hoc Risk Management Group

3. Pilot testing of ACOS system (ASYCUDA ++) in one of the major ports before rolling it to other ports

4. Introduction of the Super Green Lane System

Frame 13


Philippine Bureau of Customs

Positive Lessons Learned

a. Concrete, visible, unwavering top management support

b. Flexible and ingenious strategies

c. Involvement of users/stakeholders in all phases of the project

d. Hard work, dedication and skills of the major players

e. Employed change management programs

Frame 14


Philippine Bureau of Customs

Negative Lessons Learned

a. Murphy’s Law - “If anything can go wrong - it will”

b. Never be optimistic when it comes to money

c. Never be optimistic when it comes to deadlines

d. Inflexible work plans

e. Slow financial accounting and reporting

Frame 15


Overall Application Systems Groupings: Object Deconstruction Chart - 5 Year Plan (ISP)

--Trade compliance

--Import Entry Processing

--Customs Valuation

Operations Support & Management Systems (OSMS)

--Tariff Information

Automated Customs Operations Systems (ACOS)

--Export Entry Processing

--Intelligence Information

--Suspense Regimes Monitoring

--Revenue Accounting

--Passenger Entry Processing

--Legal Information



--Human Resources Management

--Statistical Analysis & Reporting

--General Purpose & Ad-hoc Querying

--Financial Management

--Performance Indicators Monitoring

Resources Management & Information Support Systems


--General Services


Management Information & Decision Support Systems (MIDSS)

--Projects Monitoring

--Issues Monitoring

--Records Management

--Risk Management

RED= priority development

Green= on-going development

Blue= pending development

--Office Automation

Frame 16


Philippine Bureau of Customs

Technical Assistance from the World Bank was Successful Because...

a. Project progress implementation was adequately reported

b. Implementation problems were immediately identified, assessed and addressed for resolution

c. Sufficient attention was paid to likely development impact, as in the case of document processing and cargo release time

d. Advise given to the Bureau were well thought out, while follow-ups on required actions/decisions were consistent

e. Loan covenants were enforced and remedies were exercised. An example of this remedy was the creation of working group (e.g. Site Preparations Committee) to assume some of the functions of the undermanned Project Implementation Unit

f. The WB showed flexibility in suggesting or approving needed modifications, such as those on the non-computer equipment and roll-out strategy

g. The WB and the Bureau had a congenial working relationship

Frame 21


Philippine Bureau of Customs

After the Project Termination

  • Philippine Tax Computerization Project concluded December 31, 1999 along with the funding assistance from the World Bank loan.
  • Computerization project of the Bureau will have to sustain itself from funding through the local budget.
  • Extensive lobbying of additional funds for the maintenance and expansion of the program from the legislative and executive branches of the government.
  • Maintenance and enhancement of the system handle by BOC internal IT group with some services outsourced to private contractor (e.g. Facility Management).

Frame 22


Philippine Bureau of Customs

What will happen if required budget is insufficient?

  • Computer systems operation will be limited to six months only;
  • Progressive shutdown of computerized sites and operations;
  • Reversion to manual procedures; and
  • Termination of system development efforts.

Frame 23


Philippine Bureau of Customs

Trade Facilitation Challenge

Come up with an effective and speedy customs clearance process for legitimate imports / exports without sacrificing revenue efficiency.

Solution . . .

  • Risk Assessment (Selectivity)
  • Post-Entry Audit

Frame 24


Risk Assessment













Documentary Check

Frame 25


Philippine Bureau of Customs

Post-Entry Audit System

  • Accept Face Value of Importation from the Point of Entry
  • Post-documentary checks of importation
  • Use as a safety net for recovering “lost” revenue
  • Deterrent factor for technical smuggling
  • Back-up for “failures” of the Selectivity

Frame 26


Philippine Bureau of Customs

Other Sources of Funds and Assistance

  • World Bank
  • United States Agency for International Development (USAID)
  • Asian Development Bank (ADB)
  • Japan International Cooperation Agency (JICA)
  • Canadian International Development Agency (CIDA)

Frame 27


Philippine Bureau of Customs

Benefits from well-coordinated relationship with donors

  • More effective and cost efficient implementation of technical assistance project;
  • Avoidance of duplication of projects/activities;
  • More transparent working relationship among the donors.
  • Facilitate project program implementation.

Frame 28