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OAUG Energy & Utilities SIG Meeting – October 22, 2006. Eric-Thierry Martin Global Industry Product Strategy Director, Energy & Utilities Oracle Corporation. Agenda. <Insert Picture Here>. Oracle Open World: Utilities Industry Track Oracle’s Corporate Product Strategy

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Oaug energy utilities sig meeting october 22 2006

OAUG Energy & Utilities SIG Meeting – October 22, 2006

Eric-Thierry Martin

Global Industry Product Strategy Director, Energy & Utilities

Oracle Corporation


Agenda
Agenda

<Insert Picture Here>

  • Oracle Open World: Utilities Industry Track

  • Oracle’s Corporate Product Strategy

  • Utilities Industry Challenges, Solution Footprint, and Roadmap

  • Overview of Siebel Energy: New Addition to the Oracle Family

    Next Presenters:

  • PeopleSoft Product Update & Evolution – Mark Rosenberg

  • Oracle EBS Product Update & Evolution – Mark Forfar





Utilities demoground
Utilities Demoground

Location:Exhibition Hall - Moscone West - Area G16

Exhibition Hall Hours:

  • Monday 10:30 am – 5:30 pm

  • Tuesday 10:45 am – 5:30 pm

  • Wednesday 11:00 am – 5:30 pm

  • Thursday 10:00 am – 1:30 pm

    Utilities Solution Demonstration:

  • Oracle EBS Assets Lifecycle Management

  • Siebel Self Service

  • Siebel CRM and Analytics

  • Oracle Spatial Technology Application


Utilities demoground schedule
Utilities Demoground Schedule

Exhibition Hall - Moscone West - Area G16



Oracle s corporate strategy
Oracle’s Corporate Strategy

  • Oracle’s Strategy hasn’t Changed in Years

  • We are a Standards Based Company

  • Database

    • Based on Open Standards

    • Fast, Secure, Reliable, Lowest Cost

    • Runs on Grids – Unique to Oracle

  • Middleware

    • Based on Open Standards

    • Complete and Integrated

    • Lowest Cost

    • Runs on Grids


Oracle s corporate strategy1
Oracle’s Corporate Strategy

  • Applications

    • Built on Our Standards Based Middleware and Database

    • Complete

    • Integrated

    • Extensible

    • Customer Choice: Applications Unlimited & Fusion

    • Provide Industry Best of Breed Functionality

  • Scale

    • Own Complete and Integrated Stack, from Database to Apps

    • Move beyond ERP and into Mission-Critical Operational Processes

    • Become #1 in All Businesses, including Utilities


Protect extend evolve

TECHNOLOGY PRODUCTS

APPLICATION PRODUCTS

ORACLE FUSION APPS

ORACLE SERVICES

CUSTOMERS / PARTNERS

ORACLE CORPORATION

ProtectExtendEvolve

Protect Your Investments- Lifetime support and continued development of existing applications provides maximum flexibility and choice

Extend Your Capabilities—Applications Unlimited- Modernize and extend the value of your product lines and current application releases- Stay on the product lines and releases of your choice with no forced upgrades

Evolve Your Business- Move your business forward and get positive results with Oracle Fusion today


Oaug energy utilities sig meeting october 22 2006

OUR MISSION

Making our software a source of continual competitive advantage for our customers

Get Better Results



Industry business challenges
Industry Business Challenges

Market Pressures

Industry Operational Challenges

  • Need for new systems to operate in deregulated market (CRM, CIS, C/OM)

  • Customer Value Management, Product bundling, Effective Marketing, System Agility, BI

Liberalization & Globalization

  • Maintain service level, increase return on assets, and reduce maintenance costs

  • Streamline end-to-end operational processes (Customer Care, Asset Management, Field Service)

  • Move Customer Care to less costly Self-Service Channel and improve collection time

Pressure to Reduce Costs/Increase Margins

  • Disparate, inefficient systems & processes

  • Costly CIS Consolidation

Restructuring/Consolidation

  • AMR technology and “Advanced” CIS (remote turn on/off, pro-active collection processes)

  • New CIS to comply for Residential TOU tariffs

  • Proactive Collection measures to mitigate high bills

Evolving regulatory environment; High energy prices/volatility; Technology Advances

  • Efficient Customer Care processes

  • Self-Service solutions

Rising Customer Expectations


Oaug energy utilities sig meeting october 22 2006

Customer Interaction Channels

Appointment

Booking

Campaign

Operation

Marketing and Sales

New Offerings

Contact

Center

Customer

Service

Self

Service

Partner

Relationship

Debt

Recovery

Marketing

Automation

Sales

Automation

Account

Management

Billing and Meter Data Management

Campaign

Analytics

Order/Contract

Management

Price & Load

Modeling

Meter

Routing

Meter Data

Management

Rating

Bill Calculation

Invoicing

Deregulated Market Operations

Load

Forecasting

Transactions

Management

Scheduling

& Settlement

Meter

Reading

Pay & Collect

Network and Infrastructure Controls

Trading and Risk Management

Outage

Management

SCADA

Forecasting

GIS

Production

/Storage

Trading

PortfolioManagement

Risk

Management

ANALYTICS

Network and Infrastructure Management

Records

Design

Documentation

Capital Prgm

Management

Planned

Maintenance

Project

Management

WorkforceManagement

Meters

Works

Land

GIS Data

Management

Scheduling

& Dispatch

Reactive

Maintenance

Contractor

Management

Mobile Field

Service

Wayleaves

Legal

Corporate Administration

Financials

HRMS

Treasury

Payroll

Procurement

Projects

Business

Intelligence

Collaboration

Suite

Technology and Integration

Spatial Database, Customer/Product Master, Fusion Middleware, Collaboration Suite

Utilities Solution Footprint – Distribution/Retail

ORACLE Solution

Partner Solution


Solution roadmap confidential and subject to change

  • Siebel Energy 8.2

  • Siebel UCM 8.2

  • Oracle R12.1

  • Peoplesoft 9.x

  • JDE E1 9.0

  • JDE World A9.2

  • Siebel Energy 8.3

  • Siebel UCM 8.3

  • Oracle R12.2

  • Siebel Energy 8.0, 8.1

  • Siebel UCM 8.0, 8.1

  • Billing & Order Analytics

  • Oracle R12

  • Peoplesoft 9.0

  • JDE World A9.1

  • Genesis Ph 2

  • Barcelona Ph2 (AR, UCM, more)

  • Siebel-Oracle (Genesis)

  • Barcelona Ph1 (Siebel, eDocs, Portal, GL, Analytics)

  • Fusion Hubs v2

  • Fusion ERP v2

  • Fusion CRM v2

  • eCommerce, eBilling, & eService

  • Fusion Hubs v1

  • Fusion Analytics v1

  • Fusion ERP v1

  • Fusion CRM v1

Solution Roadmap (Confidential and Subject to Change)

Within two years

Within three years

Beyond

Increase Operations Efficiency

Increase Channel Reach

Applications

Unlimited

Application

Integration

Fusion

Applications



Competitive landscape
Competitive Landscape

Siebel Sole Leader in Gartner’s Magic Quadrantfor Customer Service Contact Center (March 06)

Siebel Sole Leader in Gartner’s MagicQuadrant for Field Service Management (Feb 06)

Siebel and SAP CRM Projects as a Percentage of All CRM Projects by Industry Sector – Gartner (Sept 06)

Siebel Sole Leader in Gartner’s Magic Quadrant for SFA (June 06)


Oracle siebel crm leadership in utilities today in its 9 th utility specific release

  • v99.5 (Orders, Account Hierarchies, Premises)

Oracle-Siebel CRM Leadership in Utilities:Today in its 9th Utility-Specific Release

  • v7.8 (OM: Eligibility, Pricing; SSSE)

Siebel has emerged as the industry CRM leader in Utilities by leveraging customer input as part of its industry-specific product evolution

  • v7.7 (Field Svc, HH, eDocs, Performance)

  • v7.5 (Price Comparison, Embedded Best Practices, HH, Usability, UAN, PRM)

Product Functionality

  • v7.0 (Complex Orders, Move, Billing Connectors, Service Points)

  • v6.3 (Mktg Analytics, Billing Management)

  • v6.0 (Integration, Billing, Credit, Fraud Management)

  • v99.0 (Configuration)

1998

1999

2000

2001

2002

2003

2004

2005


Siebel utilities energy solution sets

Standardized multi-channel customer processes

Ensure data integrity, consistency and accuracy

Sophisticated Segmentation

Closed-Loop, Integrated & Proactive Marketing Campaigns

Optimal Scheduling and Dispatch

Streamlined Field Delivery and Consistent View

Single Customer View

Intelligence Driven

Marketing

Standardized Methodologies and Processes

Proactive & Insight Driven Sales Execution

Relationship Driven Selling

Optimized Field Service

Proactively identify & retain high value segments

Manage loyalty program

Intelligent Customer Needs Analysis

Zero Error Order Entry & Validation

On-Time Order Analysis & Optimization

DeliverPerfectOrder

Customer ValueMgmt

Streamlined Customer Care

Personalized Self Service

Customer Value Driven Multi-channel Service

Intuitive UI for Rapid Employee Adoption

End-to-End Billing Management

Siebel Utilities & Energy Solution Sets…

Customer

Complete self care capabilities including eBilling, ePayments & enrollments

Rate Plan Advisor

Personalized Up/Cross Sell Offers


Challenges and strategies vary by market
Challenges and Strategies vary by Market…

Challenges

  • Increase market and wallet share

  • Increase revenue with new highmargin products and services

  • Prevent churn

  • Reduce costs

Challenges

  • Reduce costs

  • Consistent, reliable service across all channels

  • Operational Efficiency / Measurement

    Strategies

  • Drive customers to lower cost channels

  • Implement repeatable, measurable best practices

  • Consolidation, CDI

  • First Quartile Service

Mass Market Strategies

  • Differentiate service offerings from competition

  • Single View of the Customer

  • Deliver new high margin products and services

  • Convergence/Bundling of energy and non-energy offerings

  • Consistent, high-quality level of service across all channels

    C&I Strategies

  • Lowest commodity prices, superior deal structuring

  • Accurate pricing and superior risk management

  • Efficient, insight-driven sales


Driving different solution sets and metrics
…Driving Different Solution Sets and Metrics

Siebel Energy Solution Sets

  • Self Service

  • Mobile Service Delivery

  • Streamlined Customer Care

    Measurable Outcomes

  • Reduced calls to call center

  • Improved first call / first visit service resolution

  • Improved customer satisfaction

  • Improved dispatch efficiency

Siebel Energy Solution Sets

  • Self Service

  • Mobile Service Delivery

  • Customer Value Management

  • Single View of the Customer

  • Customer Order Management

  • Business Intelligence

    Measurable Outcomes

  • Reduced churn

  • Reduced cost of acquisition

  • Improved campaign effectiveness

  • Increased revenue per customer


Crm 8 0 8 1
CRM 8.0/8.1

  • Task Oriented User Interface guides users through key tasks

    • Improves product ease of use

    • Lowers training costs

    • Enables standardization of processes

    • Drag and drop designer enables rapid changes to business process

  • Scale and Performance Improvements

  • Industry Application Functionality

    • Enable WebServices into Customer Portal

    • Basic Order Capture in 8.0

    • Additional C/OM tasks in 8.x


Siebel crm ondemand
Siebel CRM OnDemand

Release Themes


Oaug energy utilities sig meeting october 22 2006

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remain at the sole discretion of Oracle.