Flexible Contact Center Solutions by Aria Telecom - PowerPoint PPT Presentation

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Flexible Contact Center Solutions by Aria Telecom

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  1. Aria Telecom Solutions Pvt. Ltd.

  2. A Leading Call Center Solutions Provider of India http://www.ariatelecom.net/

  3. Contact Center Solutions • Interactive Voice Response System • Telephone Voice Recording System • PC Based Voice Logger • Embedded Voice Logger • Predictive Dialer/Outbound Dialer • Auto Alert System • Call Center Telephone Headsets • GSM VoIP Gateways • GSM FCT • Automatic Call Distributor • Conference Bridge Solutions

  4. Interactive Voice Response System • Configure A Personalized IVR Message • Use Pre-Recorded IVR Messages • Collect Information About Callers • Automate Customer Support • Prioritize Calls Based On Value • Route Caller To The Right Agent • Thrive With High Call Volumes • Improve Company’s Image

  5. Telephone Voice Recording System • PC Based Voice Logger • Embedded Voice Logger

  6. PC Based Voice Logger System • MS Windows Based • Parallel Connectivity • SMDR Integration • Support Incoming/Outgoing/DID No • GSM Compression • Open Source My SQL Data Base • Searching Dealing number • Automatic FTP Backup • Web Monitoring & Search Option • 30/60 Port in Single Card • PCI Express Card • System Health Alerts on Email

  7. Embedded Voice Logger System • Stand-Alone Device • Recording With Preinstalled Software • Parallel Taping Through High-Impedance Interface • Recording Both The Voice And Calling • Monitoring Call Detailed Record & Voice Recording • Web Device Maintenance • Recording Management • Call Detailed Recording & Analysis • Operating Log

  8. Outbound Dialer • Predictive Dialer • Progressive Dialer • Preview Dialer

  9. Predictive/Progressive/Preview Dialer • Handle Analog/Digital Telephone Connections • Import Phone Numbers from Different Source • Leave Pre-Recorded Messages • Remove Numbers from Phone Number Lists • Automatic Call Distribution Capabilities • Voice Recording Capabilities • Customer Relationship Management (CRM) Integration • Computer Telephony Integration (CTI) • Supervision Command & Control Capabilities

  10. Auto Alert System • Send Alert via SMS/Email/Voice Call etc • Contacts & Important Information can be Saved in CRM • Send Pre-defined & Customized Messages to Clients • Used for Reminders, Appointments etc

  11. Call Center Telephone Headsets • Comfortable & Durable Headset for SoHo, VoIP, IP-Phone • Light Weight & IP Telephony Sound Quality • Over-The-Head Wearing Style, Binaural Versions • Comfortable, Adjustable Metal Headband • Speaker & Headband Connection Rotate 360 Degree • Noise-Cancelling Microphone ,Bendable Mic Arm 330°Swivel

  12. GSM VoIP Gateway • Support G729a/b/e,G723.1,G.711 A/U law • EBO(Aria Bandwidth Optimization) • Proxy Encryption Solution for IP Block • Support SIM Bank • VPN(PPTP) • ERMS(Aria Remote Management System) • Port Inter-Calling • Fake RingBack • Call Duration Limitation for SIM Card/Single • Dial Plan/Prefix Inward Translation/Intelligent Routing

  13. GSM FCT • Dual Band GSM 900, 1800 • Operating Voltage: 12V DC • 2 Nos. RJ 11 JACK • Compact Plastic Cabinet • 5 DB Antennas • Support All Operators • Easy Insert SIM • Compatible with All PBX • Support CLI

  14. Automatic Call Distributor • Priority Call • Call Reports • Recording Call • Music on Hold • Let’s Agent to respond Multiple Lines • Off Site Abilities • Call Monitoring • Instant Messaging between Agents • Custom Hold Messages • Advanced Call Routing Choices

  15. Conference Bridge Solutions • Os-Linux Centos • Incredible Range of 4-240 Party Conference • Initiate Conference with Admin Access • Cross-Compatibility for PBX & Direct Co Lines • Schedule with An Auto Dialer • Recording & Keeping Logs • Join or Un-Join Any Party with Admin Access • Fully Compatible with VoIP & TDM • Connectivity Option for GSM • MIS Reporting Option

  16. Contact Us Aria Telecom Solutions (P) Limited Corporate Office: CS 40, 3rd Floor, Ansal Plaza, Sec - 1, Vaishali, Ghaziabad (UP) – 201010 Call On: +91-120-4763960, +91-11-64610205 Mail To: sales@ariasolutions.net