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The Enterprise Map: See the unseen Enterprise . Present to The Association of Enterprise Architects - DC May 4, 2011 John Chi-Zong Wu My Goals. Explain why the enterprise map is a fundamental tool for EA professionals.

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The enterprise map see the unseen enterprise l.jpg

The Enterprise Map:See the unseen Enterprise

Present to

The Association of Enterprise Architects - DC

May 4, 2011

John Chi-Zong Wu

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My Goals

  • Explain why the enterprise map is a fundamental tool for EA professionals.

  • Describe the enterprise map and its real-world applications.

  • Discuss the preparation of the initial Enterprise Map.

  • Share successful implementations of the Enterprise Map approach.

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Why an Enterprise Map?

  • The enterprise map is analogous to a topographical map.

  • It enables stakeholders to:

    • See the “unseen” enterprise.

    • Visualize the “big picture” of the enterprise.

    • Cultivate an enterprise-wide collaborative culture.

    • Possess a portal to enterprise knowledge.

Enterprise Map

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  • The Enterprise Map approach was born in 1998 to support the Immigration and Naturalization Services' (INS) year 2000 preparation.

  • The second generation of the Enterprise Map was developed for the Immigration Customs Enforcement (ICE) agency in the Department of Homeland Security (DHS) to support agency transition efforts.

  • The latest generation of the Enterprise Map was developed for the Office of Workers' Compensation Program (OWCP) in the Department of Labor (DOL).

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Using an Enterprise Map

  • An Enterprise Map is similar to a geographical map: it maps enterprise locations, business functions, processes and application systems.

    • Helps new staff see the “big picture” of the enterprise.

    • Serves as an information repository.

    • Helps to organize enterprise knowledge.

    • Allows practitioners to drill-down into specific areas of enterprise knowledge.

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The topographic map of EA

  • The Enterprise Map (the "ground work" of EA) is similar to an engineering survey.

    • Not just a glorified diagram output from a complicated EA system!

  • Built piece-by-piece from the hard work and total participation of various stakeholders.

    • Does not require a complicated EA system!

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Seeing the “unseen” enterprise

  • By nature, an enterprise is logical and invisible.

    • You can’t manage what you can’t see.

    • You can’t architect what you can’t see.

  • The enterprise as represented in the mind can become very different when put to paper.

  • An enterprise map allows everyone insight into the enterprise -- no longer a privilege for the chosen few.

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Seeing the true “big picture”

  • “Knowing in part may make a fine tale, but wisdom comes from seeing the whole.” [ ]

  • What is the true “big picture”?

    • The Blind Man and The Elephant

    • People tend to believe the part the touched is the whole.

  • It takes a collaborative effort to truly see the big picture.

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Cultivating a collaborative culture

  • The creation of an Enterprise map is a collaborative effort!

  • The challenge EA practitioners face is how to.

    • Facilitate collaboration by knowing human psychology via the concept of stone soup.

  • EA professionals are the glue to facilitate collaboration rather a guru to command and control.

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A portal to enterprise knowledge

  • The visible enterprise map also serves as a portal to navigate the body of enterprise knowledge; it can link to detailed information within the EA repository.

    • One of EA’s main benefits is its ability to preserve enterprise knowledge.

  • Collaborative software (like Sharepoint) allows for:

    • Preservation of enterprise knowledge.

    • Accessibility of shared information.

    • Maintenance of EA information as a result of collaborative efforts.

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Architecture Drawings

  • The Enterprise map adopts the same concepts as traditional architecture drawings.

    • Proven form of communication for many years

    • Utilizes the standard drawing templates that architects and engineers use

  • The high tech EA community can greatly benefited on the old technology to communicate architecture knowledge.

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A visible business architecture

  • The enterprise map is essentially the visible business architecture

    • The Value Chain

    • The Organization Chart

    • The Location

    • Drivers

    • Customers

    • Function

    • Processes

    • Support organization

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Aligning Technology to Business Needs

  • The Enterprise Map not only consists of business processes (as most of the other EA drawings do) – it also illustrates how businesses can take advantage of technology.

  • The EA map consists of the following technology layers:

    • Application layer

    • Data Layer

    • Technology Layer

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Simple Drawing Tools

  • The Enterprise Map only requires basic drawing tools to start with.

  • It is not necessary to make significant investment on EA tools to initiate EA efforts!

    • Drawing software (Visio)

    • A large plotter

  • EA repository comes after EA maping.

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    Why a large plotter?

    • Why do we need hard copy in a paperless age?

      • Used to facilitate collaboration -- technologies may have evolved rapidly, but humans are still humans.

    • Tangible paper copies are tools to facilitate participation.

      • They can be laid on the table or posted on the wall to enable discussion and contribution.

    • Enterprise map on the wall eventually become portals to the treasures of enterprise knowledge.

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    Hard Work Leads to Total Participation

    The not so good news is that Enterprise Map is the result of hard work.

    • The Enterprise Map is the “ground work” of EA.

    • It is manually put together piece by piece, like a big puzzle.

    • It is all about people.

    • To facilitate collaboration, the EA professional has to conduct significant research to publish a “straw man version”.

    • The “straw man version” serves as a platform to raise people’s curiosity and participation levels.

    • Facilitating collaboration requires significant time and effort.

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    The Enterprise Map - A Big Puzzle

    • On the other hand, the enterprise map is not all about work -- it is fun, too!

    • The Enterprise Map is a big puzzle without a picture for guidance.

      • All jigsaw puzzle technique still apply.

    • Building a jigsaw puzzle is a wonderful way to help your mind focus on a structured method of using problem solving skills.

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    The Enterprise drawing set

    • The end products of the Enterprise Map approach is a set of enterprise maps similar to traditional architecture practice.

    • It start with the over all Enterprise maps and subject to break down for more detail.

    • However, it should not exceed 10 pages to become overwhelming.

    • It is a matter of macro cosmos and micro cosmos.

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    • Deliver the Enterprise Map both in electronic form and by hard copy:

      • Use PDF for electronic delivery.

      • Hard copy is useful but difficult to deliver.

    • Print the hard copy on

      • Desktop version: (24” X 18”)

      • Wallpaper version: (36” x 24”)

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    The EA 101

    Enterprise map to see the unseen enterprise is a unique EA capability.

    It is fundamental EA training considered as the EA 101.

    All engineering students take engineering drawing classes.

    Al Enterprise Architecture also learn Enterprise Map.