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KEY PARTNERSHIPS PANEL

KEY PARTNERSHIPS PANEL. It all depends on your perspective…. Intent of Session. Through use of examples, we are going to run through common scenarios that create issues and confusion about what to do We are going to ask for your feedback (professional and respectful….) on how you would manage

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KEY PARTNERSHIPS PANEL

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  1. KEY PARTNERSHIPSPANEL

  2. It all depends on your perspective….

  3. Intent of Session • Through use of examples, we are going to run through common scenarios that create issues and confusion about what to do • We are going to ask for your feedback (professional and respectful….) on how you would manage • Will then ask panel how they would manage the situations

  4. Scenario 1 A medical assistant in your area (Larry) frequently complains about how busy he is and that he can't keep up with the workload, and he is not attentive to patients. Yet you see him chatting with coworkers and he appears to be using the computer to look at Facebook. What do you do?  Why?

  5. How would you manage this? Website: https://advocateaurora.cnf.io

  6. Scenario 2 You shared specific examples with the site clinic manager, regarding the problems you were having with Larry and your frustrations. Three weeks later, you noticed Larry is still in the office, with little change and no improvement. You asked him to call a patient for some follow up and you just found out he failed to call the patient. What do you do now?

  7. How would you manage this? Website: https://advocateaurora.cnf.io

  8. Scenario 3 • You just received your pay statement and it is dramatically lower? Who do you reach out to? • In reviewing your RVUs on statement sent to you, they don’t seem to make sense? Who do you reach out to? • You just received your results on health outcomes and pt. experience and both are well below others? Who do you reach out to?

  9. Scenario 5 Your colleague, Jason, is a clinician who has been working in Family Medicine for five years and is widely respected by other colleagues and his patients for his clinical care. While normally even-keeled, he’s exhibited a change in behaviors including irritability, angry outbursts, and missing small things he would normally not. What do you do?

  10. How would you manage this? Website: https://advocateaurora.cnf.io

  11. Scenario 6 You just received a letter from the State Medical Board with a patient complaint and stating that you are being investigated. What do you do?

  12. How would you manage this? Website: https://advocateaurora.cnf.io

  13. Scenario 7 You were just informed that the care you provided for a patient has been referred to case review for the clinic (or peer review for the hospital)? What do you do?

  14. How would you manage this? Website: https://advocateaurora.cnf.io

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