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MB-230 Microsoft Dynamics 365 for Customer Service

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MB-230 Microsoft Dynamics 365 for Customer Service

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  1. CertsChief Guaranteed Success with Accurate & Updated Questions. Microsoft MB-230 Microsoft Dynamics 365 for Customer Service Questions & Answers PDF For More Information - Visit: https://www.certschief.com/ ProductFull Version Features:  90 Days Free Updates  30 Days Money Back Guarantee  Instant Download Once Purchased  24/7 Online Chat Support Visit us athttps://www.certschief.com/exam/mb-230/

  2. Latest Version: 11.0 Question: 1 DRAG DROP You need to configure the system to store answers about claims. Which four actions should you perform in sequence? To answer, move all actions from the list to the answer area and arrange them in the correct order. Answer: Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user- guide-knowledge-article Visit us athttps://www.certschief.com/exam/mb-230/

  3. Question: 2 HOTSPOT You need to create and configure objects to support the requirements. How should you configure the system? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Answer: Visit us athttps://www.certschief.com/exam/mb-230/

  4. Question: 3 You need to configure the queue for telephone-based cases. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point. A. Create a case from email. B. Define an SLA and entitlements and set entitlement values for case numbers. C. Configure a status reason transition. D. Create a case routing rule. E. Automatically create or update records. Answer: BC Question: 4 HOTSPOT You need to configure the correct settings. Which settings should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Visit us athttps://www.certschief.com/exam/mb-230/

  5. Answer: Question: 5 You need to search for answers to customer claims. Which type of search should you perform? A. Timeline B. Quick Find C. Related D. Detail E. Case Relationships Visit us athttps://www.certschief.com/exam/mb-230/

  6. Answer: C Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/search-knowledge-articles- csh#knowledgebase-search-control Visit us athttps://www.certschief.com/exam/mb-230/

  7. For More Information - Visit: http://www.certschief.com/ Disc ount Coupon Code: Page | 1 http://www.certschief.com/exam/0B0-104/ CERT S CHIEF10 Visit us athttps://www.certschief.com/exam/mb-230/ Powered by TCPDF (www.tcpdf.org)

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